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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 17, 2006 #21 of 1052
    waharris007

    waharris007 New Member

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    Sep 4, 2006
    Spring...
    Thanks, Dan. When I'm ready to pull the trigger next month, I'll probably just call and ask for a cable card install without going into Tivo specifics unless I have to. Worst case, I guess, will be me having to do it myself. Again, no big deal; just annoying.

    Could activating the cards after I insert them into the Tivo fall under their blanket refusal to "support" the Tivo? (I'm a computer geek, not so much a cable geek)
     
  2. Sep 17, 2006 #22 of 1052
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    Well they're useless unless activated, so if they refuse to activate them then a call to the FCC or local cable franchise authority would be in order.

    Dan
     
  3. Sep 17, 2006 #23 of 1052
    thwart

    thwart New Member

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    Jul 26, 2004

    I don't think you're out of the woods yet Greeby. When they get to your house the cable guy may freak and not know what to do when he sees that those cards are not going directly into tv's. You spoke to a person behind a desk. The cable guy won't give a crap about what that person said.

    I hope it works out for you though. I'm with Charter. Eventually, I will be buying one of the Series 3's too -- when the price goes down, the missing features are brought back, the bugs are fixed, and they have the newer chipsets in them. Hopefully by then this whole cable card issue will be sorted out. Perhaps by then a newer version of the Series 3 will come out that supports CableCard 2.0. But the cable companies will probably crap all over Tivo then too.

    Somebody needs to get a hold of someone at Attack of the Show or John D'vorak or something. Maybe they can be a good squeeky wheel for everyone.
     
  4. Sep 17, 2006 #24 of 1052
    cfc

    cfc New Member

    28
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    Jan 8, 2002
    Ashburn, VA


    Thanks,

    I'm glad to hear that things can go smoothly. I know that this will eventually be cleared up, but it does get frustrating.

    By the way, did you call up the normal 1-888-683-1000 Adelphia Customer Service line? When navigating the system did you select "add services" ? I would really appreciate any tips. I really hate getting mad at the CSRs, they're only doing what they are told to.

    Again, thanks for giving me a little hope,

    Carl
     
  5. Sep 17, 2006 #25 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    I also use Charter to provide my television services. I called the Charter office a few days ago and they said Cable Cards take a few days to deliver. They said the Cards had to be programmed for my SPECIFIC DEVICE. The person I spoke to said she has never heard of TiVo at all. Thus, the TiVo programming code may simply not be in their database. It is NOT the fault of Charter.

    I presently have a Sony HD 32" TV using a Charter installed Scientific Atlanta 8300 HD. It has almost the same capacity as the Tivo S3 but the software is not as good. I also have 2 SD RCA 32" TV's one of which has my TiVo S2 attached. I just ordered a second Sony HD 32" TV and will use a 2nd SA 8300 HD on that as well and just retire my S2 which has a lifetime subscription.

    I am forced to wait for some time and just wait to see if Charter gets the TiVo S3 into their Cable Card database. I will judge from postings on this forum as to when Charter can correctly program the Cable Cards for a TiVo S3.

    Finally, that Sony BRAVIA KDL-32S2000 only costs $ 1,179.00 from Amazon. The TiVo S3 cost $ 1,000 including the lifetime subscription upgrade. That is far too expensive when compared to the 32" HD TV, itself. I also need a price reduction on that Tivo S3.
     
  6. Sep 17, 2006 #26 of 1052
    ckoble

    ckoble New Member

    18
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    Sep 16, 2006
    Long Beach, Ca
    MItch... I can't see why you do not put any fault with Charter. Their cards are not working in the S3, so not having "codes" in their databse is what is preventinig service from being delivered. They came out (against their will) installed the cards and the split.

    At this point THEY do not wish to support the TiVo. End of story. I will call my franchise authority which happens to be the City of Long Beach Video Cmmunications Department to get them to push Charter into action -- who knows how if this will be successful. But you gotta start somewhere.
     
  7. Sep 17, 2006 #27 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    Ckoble,

    Just have PATIENCE. I believe that eventually their database will be updated in the normal course of business. It could be one or two months away. At a minimum they will have to notify their branches that such a company as TiVo exists. Right now only we on this forum know about this.

    No regulatory authority can force technology changes. There is a learning curve for everyone. We all will just have to WAIT and hopefully, by the time their database is updated, the S3 price will be reduced by rebates or in some other way. The database update may not be as easy as you think. There could be complex entries required which may not yet even be worked out. The entries may be DIFFERENT for every Cable Provider.

    Some Cable Providers may take longer than others to make the proper entries. Others may have Central System characteristics prohibiting them from ever being able to make the proper entries without substantial and costly upgrades.

    I would advise everyone to FIRST contact their Cable Provider and make sure they support the TiVo S3 with the properly coded Cable Cards. I would never blame the Cable Providers. All of this was thrust upon them and we do not know if they were ever notified or supplied with the proper information.
     
  8. Sep 17, 2006 #28 of 1052
    Larry in TN

    Larry in TN New Member

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    Jun 20, 2002
    Nashville, TN
    There are no codes in a database. The information they need comes from the cards themselves and from the TiVo. The cable company has no choice, they have to support cable labs certified devices.
     
  9. Sep 17, 2006 #29 of 1052
    ckoble

    ckoble New Member

    18
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    Sep 16, 2006
    Long Beach, Ca
    MitchW says
    "Just have PATIENCE. I believe that eventually their database will be updated in the normal course of business. It could be one or two months away. At a minimum they will have to notify their branches that such a company as TiVo exists. Right now only we on this forum know about this."

    Mitch... if I would have taken your advice and asked them if they supported TiVo, they would not have even considered an install in the first place.

    Why should we be satisfied with one or two months to correct this issue as "normal course of business"? I'm the one footing the bill for cable tv service. I also don't understand what you mean when you say "notify branches that TiVo exists?" Believe me, the cable companies know about TiVo and TiVo has even taken ads out in trade rags telling MSOs to expect high demand for cable cards.

    I would be satisfied if they told me that they are working on the problem, but they say that there is no problem and frankly, I don't care even if it costs them $$$ to implement this (which it doesn't)... they are required to provide this service according to FCC regs.
     
  10. Sep 17, 2006 #30 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    Ckoble,

    I doubt if any FCC regulations require IMMEDIATE compliance with new technology. It may take Charter SIX MONTHS to comply. You and I are certainly not aware of the technical requirements or the learning curves of their employees.

    If I invent a new Convertor Box in my basement tomorrow and place it on sale the next day, I really doubt if any Cable Provider will support it for YEARS.

    The best approach is to just WAIT until Charter tells us they have solved the problems and they can support the new TiVo S3. No amount of complaints to Charter, TiVo, the FCC or Congress will speed up this process.

    The S2 worked with the Cable Convertor boxes so the Cable Providors were not involved at all. The S3 uses Cable Cards - another questionable technology since most TV manufacturers are PHASING THEM OUT.

    In the meantime Scientific Atlanta may introduce new software which can duplicate most of TiVo's advantages. Then the whole problem is over.
     
  11. Sep 17, 2006 #31 of 1052
    ThePlungerMan

    ThePlungerMan New Member

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    Sep 13, 2006
    So.Ca
    Charter in Long Beach Ca. just left, (EDIT: A LONG TIMER AGO) with the 2 card install. The installer was really cool, remembered me from 9 years ago. Don’t get excited this doesn’t end well. He kinda laughed when I told him where I wanted the two cards installed. He was like, OH MAN. Started to get on the phone, I was afraid he was going to ask his supervisor so I butt in and asked, what’s up?, then gave him the yada yada it will work talk we’ve heard. I tell him if he called the card maker, the Tivo unit would be on the list as a compatible device. He says lets try and call it an experiment? The first card call in to Charter goes OK, but I get this Please Wait Acquiring Channel Information screen with the spinning wheel. I call Tivo support, tech say it’s updating shouldn’t take long, maybe a few minutes, maybe more. How long till I give up, he--- Unfortunately I don’t know. Me---- When do you think I should give up thirty sixty minutes. HE----Call us back in a half hour.
    I ask him, can I put in card two, he--- most definitely he says. We do and the call in screen comes up. We call in and it (card two) didn’t go thru Charter‘s end. I said maybe since card one is talking to charter, charter cant talk to card 2. No he, the installer says. it’s a number thing and tells me there are three sets of numbers. 2 pertaining to the card and one they have at charter that is supposed to match those two numbers. Which completes the cycle. So the installer says, it is either a bad card or it didn’t get scanned right at the warehouse. (which is closed) so he said he would be back in the morning with two new cards. When I went back to the screen to see if card one is done acquiring info screen I get, this long error message, In a nut shell is says Unable to acquire channel info please check your cable connection and call your cable provider for further assistance. OR try again, I did try again, and same thing. Gonna call Tivo.

    While clicking around Tivo troubles shooting I read, try to repeat set up without splitters. I have it split to the internet and to the Moxi. So I did. (REPEATED SET UP) Everything appeared OK, BUT when I went to live TV I got, the acquiring channel info message, again.

    Called Tivo and he acted like he had no idea what to do. He said he was reading what to do. Never got anywhere. I told him about card one supposedly OK but card 2 had a problem. He suggested I repeat set up again with card one . To appease him, and you the reader, I said OK. He said he will work on the case file in the interim. I am now going to repeat, the repeat set up. Stay tuned. (over 3 hours elapsed time).

    OK setup would not continue this time, the please wait thingamajig after the first call, (step 3ish) ((which was successful,)) never went away, it got stuck.
    Took out card and repeated the repeat setup, AGAIN.
    No problems with set up without the card but just 1-99 channels. No digital content, or HD etc.

    Took out cable card and put in my cable card TV, called Charter and then the card worked, albeit barely, they said it would take 30 minutes for it to work right, got some HD an then lost it. They said that last time 6 months ago, but had problems.

    I’m on hold at Tivo (1.5 HOURS )

    Got a supervisor, got no where with the card install. Said he would get with the engineers and call me tomorrow.
    Has anyone had or know of someone who has had a successful card install?
    Over 6 hours.
     
  12. Sep 18, 2006 #32 of 1052
    ckoble

    ckoble New Member

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    Sep 16, 2006
    Long Beach, Ca
    You just don't get it MitchW, do you? This is not new technology. The FCC has given Charter a compliance deadline. If you were to invent a converter box and it was cablelabs certified, the cable operators WOULD need to support it. You should read this whole thread and you'd realize that you are wrong on a number of issues.

    We'll just have to agree to disagree on the whole wait for Charter to solve the problem on their own. They need to hear that this is important to their customers. BTW, do you work for Charter? Cause you sound like a Charter CSR.

    Any SA box or even MOXI box will never compare to the features that TiVo offers... if they did, well this conversation would be pointless... I would have one of those boxes in my living room, but the fact is that they don't.
     
  13. Sep 18, 2006 #33 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    OMG The Plunger Man! I cannot believe the hell you are going through. Please keep us posted as I am very interested in this because Charter is coming Friday!
     
  14. Sep 18, 2006 #34 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    I am not a Charter employee. I do own a lifetime subscription on a TiVo S2 and also lease a Scientific Atlanta 8300 HD. The software on the TiVo S3 is superior to the SA. However, the price difference is ONE THOUSAND DOLLARS. That is a lot to pay for SOFTWARE. This is especially true since my primary interest in HD TV is to WATCH the programs - NOT play with the software. I have a computer where I play with software.

    The disk capacity of the SA 8300 HD and the TiVo S3 are almost the same. However, the SA gets On Demand and Pay Per View programming while the TiVo does NOT. If the SA software was ever upgraded to be close to TiVo, then the SA advantage would be UNBEATABLE. So far as I know, SA is not prohibited from making software updates.

    Finally, the SA is supported by Charter. The TiVo is not supported at this moment in time. Thus, I will retire my TiVo S2 and wait to upgrade to the S3 at some future date when the S3 disadvantages are corrected. If you want to argue with Charter and apply pressure to them, that is your privelege. I wish you luck.
     
  15. Sep 18, 2006 #35 of 1052
    waharris007

    waharris007 New Member

    29
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    Sep 4, 2006
    Spring...
    The SA box may be a good solution for you, but there are many of us out here with a horrible Motorola Moxi box with buggy software and a tiny hard drive. I have this Charter DVR in addition to my ReplayTV unit, and I have to set everything to record on both platforms because the Charter box forgets to record shows and/or crashes so often.

    Even more annoying is the fact that the Moxi will only store about nine hours of HD content. That's it--a dual tuner HD DVR that records a whopping nine hours. Seriously, if I have HD recordings going on both tuners, that means my hard drive will completely fill up in about four hours. There's just no excuse for that, in my opinion.

    If Charter wants me to use their own box that badly, then they should at least provide a decent box, right?
     
  16. Sep 18, 2006 #36 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    I totally agree waharris007. Charter should provide a better box, but then that would cost them more $$$ and they might not like that. :rolleyes:
     
  17. Sep 18, 2006 #37 of 1052
    MitchW

    MitchW New Member

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    Jun 4, 2002
    Request from Charter a Scientific Atlanta 8300 HD. Some of its features are:

    1. 160GB hard drive Allows recording and storage of up to 90 hours of SD programming or 20 hours of HD programming.

    2. Allows recording of two live programs while watching a third prerecorded show.

    3. External Serial ATA connector provides high-bandwidth connection to an External SATA hard disk drive for expanded storage space for recorded programs.

    That hardware is almost as good as the TiVo S3 with a lease cost of just $ 11.99 per month.
     
  18. Sep 18, 2006 #38 of 1052
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    184
    Apr 17, 2000
    Nevada
    Are you sure about that price? My Moxi costs $16.95 per month thorugh Charter. Two CableCARDs and the TiVo service actually cost less then that.

    Dan
     
  19. Sep 18, 2006 #39 of 1052
    SoBayJake

    SoBayJake New Member

    407
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    Feb 6, 2002
    Los Angeles, CA
    Hardware, yes. My MOTO 6412 from Comcast/TWC can do all that as well. But the software/interface simply sucks. I have to "think" too much to use it. And it constantly records re-runs even tho I specified not to...even the guide shows it as "repeat" (not in a text field, but in another place).

    About the only thing I *do* like from it...it shows how full the drive is on the screen of scheduled recordings...it will say something like "67% full"...granted, I have no idea how accurate that is!
     
  20. Sep 18, 2006 #40 of 1052
    wdave

    wdave New Member

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    Jul 16, 2000
    Stevenson, MD
    Yeah, I have one of those SA 8300 boxes. You forgot these features:

    4. There are no tick marks, and therefore no way to skip quickly to a point way earlier or later in the show.

    5. It doesn't remember where you were when you come back to watch the rest of a show later. You start from the beginning and have to find your place by memory.

    6. When you're watching a show that's still recording, but watching it delayed ... when the live show ends, you're kicked out to live tv. When you find the now completed recording in the list and hit play, it starts from the beginning. (see #4 and #5 why that sucks even more). Particularly annoying is if it's a show that ran a little late or it's a sports show, now the ending (e.g. person kicked off Survivor) or score of the game is revealed to you.

    7. When you go to start watching a show already in progress, it doesn't start from the beginning. It joins you at the point its at live. You have to rewind back to the beginning, averting your eyes so nothing is spoiled for you. See #4 for why this sucks even more. Don't forget, "feature" #6 will be happening shortly -- get ready for it to suck again soon.

    8. No Season Pass manager, therefore no way to prioritize shows. Expect your kids frequenty-repeating-shows to sometimes take precedence over your on-only-once shows.

    9. If there's a conflict, it will choose for you which one not to record. You have no control over this. Furthermore, sometimes it will decide to only record one or zero of the shows. It gets confused easily, it seems.

    10. Shows sometimes just disappear from the recorded list. If you reboot, they reappear. But if you try to play them, nothing happens. Reboot again doesn't fix it. Once you realize the show has been lost, you'll probably delete it. But pay attention. When you delete it, another show on your list may also get deleted too.

    I'll stick with Tivo, thanks.
     

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