So the Charter tech arrived at 9:30 and left at 12:30 with no luck. He seemed very knowledgable, and said he'd done four other installs. Two with success, two no success (one of them being mine) thus far. He paired the cards with dispatch. That went fine. Data numbers matched and all looked good. Until ... the cards starting searching for channels. Then the box continually hung at the BSOD -- this blue screen being the searching for channels spiral that keeps spinning. Anyhow. After 4 hours of them trying to hit the card, dispatch called and told him (as the poster above me was told) that there are problems at the office and that they're working on them. I was told there are dozens of people know that want cable card because of the Tivo, and that Charter is being inundated with angry subscribers. I was also told I would be getting a credit due to the inconveniece. Yeah, right. Conclusion: The tech was cool. His name is Alfredo. He said he'd call me back as soon as something was worked out. That's it. Nothing more he could do at the moment. I'll keep ya'll posted. Chater does suck, yes. But they're the only game in Long Beach, so it's better to be nice to these guys than slam 'em. I think they're working on it ... but weren't up to speed and ready for this windfall. P.S. He also to me the Moxi boxes are complete piles of crap and that most of them come back. But we already knew that.