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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 28, 2006 #261 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    Charter will be at my place in 15 minutes (just spoke to dispatch). My cablecard in slot 1 does not get the premium HD channels, the one in slot 2 works perfectly.

    Not sure what he'll do, I'll let you guys know.
     
  2. Sep 28, 2006 #262 of 1052
    rmracing

    rmracing New Member

    16
    0
    Mar 3, 2002
    I don't know that they ever becoming obsolete. I still have the original Philips 14 hour Tivo (upgraded with a 60gig drive and network adapter) feeding my slingbox, I use it everyday from work!
     
  3. Sep 28, 2006 #263 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Okay, Charter just left my house and the new CCs he brought were no good at all. They both said that they were updating new firmware. Instead of waiting, he went to check the lines and basically said that he would be here Sunday in the morning and this time, he was going to make sure the warehouse checks the CCs before he brings them over. Very nice tech who said he did work on an S3 on Sunday and everything was perfect. Makes me sad that I have so much trouble. :( His name is Louie. He'll be back Sunday so I'll give you more info. I told him that if he or the dispatch are having issues, to call LB Charter since they figured out what the problem was.

    Good luck Sepia on your CC install! At least you have one CC working. :)
     
  4. Sep 28, 2006 #264 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    Louie?? That might be the same guy who came to my house in Glendale, CA.

    We solved the problem. I posted about it here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=4426904#post4426904

    The short story, it turns out it was the signal strength that was not enough to receive authorization from the cable company. We increased the signal strength and the "hit" was then successful... :D

    Good luck to you!
     
  5. Sep 28, 2006 #265 of 1052
    Slowdrag

    Slowdrag New Member

    7
    0
    Apr 19, 2003
    I think I read every post in this thread, but I can't find the answer.

    Can anyone in the Long Beach, CA area that's had S3 cablecard setup success please post the firmware number and card model (motorolla, SA) that worked?

    They're coming to me on Monday. I wanna make sure they come with the right cards.

    I've got nothing but tales of woe dealing with Charter installers.

    Thanks.
     
  6. Sep 28, 2006 #266 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Oh Slowdrag, I feel for you! Hopefully you will have a better technician coming to you on Monday. Best of luck to you. :) Great question that you asked too. Maybe when the tech comes or before they come, you can tell them to double check the CCs before in the warehouse before they come. That way, it won't be such a waste of time for everybody. Good luck! :D
     
  7. Sep 28, 2006 #267 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Yeah, his name was Louie and yes, he was very nice and double checked all the signal strengths coming from the house and outside as well. He said that the signal strengths were great but just couldn't get the CCs to work. Instead of yours only working on one, both of my CCs are not working so I don't think it is a line issue. He even changed my cables for me to double check but to no success. :( I do have a MonsterCable PowerCenter HTS1600 that the cable from the wall is connected to and goes out to the Tivo. Do you think that could be the problem? I'll try disconnecting it and making the cable go directly into the S3, then have Charter hit the card and finally repower the TiVo. I'll post back to see if that solved anything. Thanks Sepia for your suggestion! :D
     
  8. Sep 28, 2006 #268 of 1052
    drevnock

    drevnock New Member

    76
    0
    Jan 23, 2003
    Well 1 out of 2 ain't bad! At least that is something!
    3 hours on the phone with dispatch. It was definately on their end. Finally got a hold of someone there that said"oh I know how to do this" ( she was on speaker )and with in 10 minutes she had it going. WOW! Who ever you are I love you !

    2nd slot card would not pair they are coming back Saturday to swap it out( only had 2 cards)
    This was a great tech .. he even gave me the direct number to their central service and the extention of who I needed to talk to should there be more trouble .. FINALLY progress !
     
  9. Sep 28, 2006 #269 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    You are truly lucky drevnock! I think I might need to get their direct number so that I can call them and not have to have them come over all the time if it is just something they need to do on their end. :)
     
  10. Sep 28, 2006 #270 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    Charter left here a little while ago. I don't know if I had Louie or not, but the guy was really cool and he knew what he was doing (tech #2100 in case anyone still has their work order and wants to check if this was Louie). The whole visit was probably under 30 minutes. The cards paired fine and channels started to trickle in. I repeated guided setup and found that I don't have my basic channels 1-98. I think I have everything from 99 and up. I'm going to bypass my surge protector & splitter and have them hit the cards again. Hopefully that'll do it.
     
  11. Sep 28, 2006 #271 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Sorry aobut your troubles, hang in there, they'll get it right.
    It still says,,,, Waiting for CP Auth, even though they work.

    I have SA, sorry dont know the firmware. Besides i don't think that is the problem, it seems to be all about proper syncing from them to us.Your in LB, they have a hand up on it now. I would expect you'll be OK, but them again you never know. Expect the worst and hope for the best. Good luck
     
  12. Sep 28, 2006 #272 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    Had my Charter visit today too. Nice tech, but he'd never done a cablecard before. I had to help a bit here and there, but everything seemed to go okay, they authorized the cards, and the test channels came in fine. But after the guy left, I noticed that I wasn't getting all of my channes (big surprise there), and one of the cards is popping up the MMI(?) screen (the one that wants you to call the cable company).

    So I, like everyone else, will pull the splitters out of the line, and have Charter re-hit the cards tonight when I get home.
     
  13. Sep 28, 2006 #273 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    I think I'm just going to stop worrying for a while and chill. I ran my cable straight into the Tivo and called Charter to hit the cards. Nothing changed instantly but when I started talking to the next level support person I started getting channels trickling in again. She told me that sometimes it takes up to 24 hours for everything to come in after a CableCARD install. You'd think that analog/basic would be the first thing to come in rather than the last, but whatever. It seems to be resolving itself slowly but surely.
     
  14. Sep 28, 2006 #274 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Okay, I tried bypassing everything and it still won't work. :( Hopefully Sunday will be it. Good luck Horrortaxi!
     
  15. Sep 28, 2006 #275 of 1052
    eric_mcgovern

    eric_mcgovern Member

    875
    0
    Jan 8, 2002
    My visit is tomorrow, in San Luis Obispo, CA. Lets just hope it goes well! I had a cable card "attempt" in January with my TV (was stuck on "updating firmware"), and the tech left telling me they don't work. However the same tech hooked up my MOXI several months later and said they had all the cable card issues resolved and they install like cake now. I know we are on a SciAtl system here.
     
  16. Sep 28, 2006 #276 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    I just had to be patient. I've got all my channels on both tuners now. Sweet!
     
  17. Sep 29, 2006 #277 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    eric_mcgovern, good luck on your CC visit tomorrow. I hope everything works very well for you. :)

    Horrortaxi, you are one lucky guy! It's great to hear that you got all your channels working now. :D Congrats!
     
  18. Sep 29, 2006 #278 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    ChuckyBox, hey, did you get to play with your S3 after you got back? Any news?
     
  19. Sep 29, 2006 #279 of 1052
    Buran

    Buran New Member

    40
    0
    Mar 29, 2005
    St. Louis,...
    Having install done here in St. Louis between 1 and 5 pm Saturday. Wish me luck!
     
  20. Sep 29, 2006 #280 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    break a leg
     

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