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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 27, 2006 #241 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    That doesn't sound good. Never had that error during the install of my 4 cards.
     
  2. Sep 27, 2006 #242 of 1052
    adventurelarry

    adventurelarry New Member

    65
    0
    Dec 10, 2002
    New Hampshire
    Well, he just left. One card gave the above error, and the second card gave a failure to load error

    The cards were Scientific Atlanta PKM600

    He is going to come back on Friday with some new cards and try again.

    :(

    --Larry
     
  3. Sep 27, 2006 #243 of 1052
    TK421

    TK421 New Member

    157
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    Feb 25, 2002
    Madison, WI
    Ah, search thread, what a concept (yeah, I'm a little slow sometimes)...it looks like earlier in the thread etsolow had a successful install in Madison, so I'll run with that.

    I'm also going to look at TiVo's feedback form and submit something to them. (I realize that's not to resolve the issue itself, but to provide them with info on install difficulties).
     
  4. Sep 27, 2006 #244 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Charter must have multiple suppliers, because I am pretty sure all 4 of my cards were Motorola branded.
     
  5. Sep 27, 2006 #245 of 1052
    drevnock

    drevnock New Member

    76
    0
    Jan 23, 2003
    TK421
    I am in Fort Atkinson. I am on the second attempt on Thursday.
    The tech I had the 1st time was useless ( sub contractor).
    I am hoping against hope that something good comes of this and I get a tech that gives a ^&(^%.

    He actually said upon leaving that he gets 7.00 per card install and it wasn't worth his time to try and get them running.

    They won't happen next time.

    Good luck !
     
  6. Sep 27, 2006 #246 of 1052
    Navarre

    Navarre New Member

    15
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    Jan 3, 2005
    WTH? THey aren't paid hourly?
     
  7. Sep 27, 2006 #247 of 1052
    etsolow

    etsolow Don't Try

    1,554
    0
    Feb 8, 2001
    Wisconsin
    My guy said it was a flat fee per install too, so installs like mine that took 2.5 hours kill him.
     
  8. Sep 27, 2006 #248 of 1052
    bobafett86

    bobafett86 New Member

    6
    0
    Sep 24, 2006

    I talked with a dispatcher this morning and trust me we have cable cards (Over well over a year now) and we do install them into the Tivo's. Try calling the 800 number again.
     
  9. Sep 27, 2006 #249 of 1052
    TK421

    TK421 New Member

    157
    0
    Feb 25, 2002
    Madison, WI
    Thanks, bobafett, I'll do that. It's a little funny in that the availability of cable cards wasn't even my question, my question was about what channel packages are available when you have a cable card.
     
  10. Sep 27, 2006 #250 of 1052
    bobafett86

    bobafett86 New Member

    6
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    Sep 24, 2006

    Yes some headends run Motorola Set Top Boxes and CC's and some run SA Set Top Boxes and CC's. Here in Madison it's Motorola.
     
  11. Sep 27, 2006 #251 of 1052
    dominovm

    dominovm New Member

    4
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    Jan 18, 2005
    PlungerMan

    I too Live in Charter LA territory. I have had three visits and have been working with the Charter Supervisor to get these damn things working. Last weekend we got them completely working. The tech's name is Mavi, and they have been sending him out to do cable card installs almost exclusively (he actually called me today to tell me that he had yet another tivo install). He told me that he found that none of the SA cards dated 4/06 have been registered on the Charter system (and he has been trying to get them off their buts to register them). He told me that all the cards dated 2005 in their warehouse have already been registered, and since my visit, he has had no problems getting them up and running within fifteen minutes. He stopped by yesterday and got my second S3 working in about ten minutes. He has been bringing other techs to show them how to do the tivo installs.
     
  12. Sep 27, 2006 #252 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Excellent.
    If anyone has problems in the Ca. area, I suggest you point them to Long Beach and me in this forum. I did that to them, using another success story from Charter in another state, and it seemed to work, or it was a coincidence that it worked, because soon after that they got it to go. Also obviously stating the FCC ruling.
     
  13. Sep 27, 2006 #253 of 1052
    octomonkee

    octomonkee New Member

    20
    0
    Sep 21, 2006
    Pasadena, CA reporting in...

    Ok, cableguy got here @ 6pm; left @ 8pm. Was 2 hours late from end of scheduled appt window of 2pm - 4pm. :(

    Anyway, got one cablecard working out of 5. Got many "updating cablecard firmware" screens of death. Finally, the last cablecard worked and "bonded" w/ Charter people on the other end. Now, I've got to schedule another appt for them to come out and install the other cablecard.

    My guy was a total novice (as most are since this is a new thing for them), he wanted to bypass the the Tivo installation instructions all-together. The other guy that he was "pinging" my cablecard to had no idea about the S3 Tivo, either. Charter really needs to get their act together quickly. My guy said he was getting paid overtime to be here. It's going to cost Charter a lot of money if these guys don't pow-wow soon and come up with a unified solution.

    I'm just happy right now w/ the one cablecard working. At least I get to watch tv. Haven't been able to play around w/ the HD channels yet because had to start recording a show right @ 8pm when it all got hooked up (remember, no dual tuners for me since I've only got the one cablecard installed). I'm crossing my fingers that the HD channels are going to show up. When I was flipping through the channel set up, it didn't look like I was getting my HBO, etc. I'll check for that again in the morning.

    Will report back when my other cablecard gets installed.

    Update: just found out I'm not getting channels above 100 (except for the HD local channels). Urgh! :mad: New cableguy (requested one w/ some experience w/ S3 -- Ha!) coming out on Friday. Call window 8am to 5pm. Double Urgh! :eek:
     
  14. Sep 28, 2006 #254 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    You know, so far the only downside to the S3 has been the lack of PPV (well I guess ONDemand too, but they have never had it enabled for me yet, so I don't miss it.) What I am thinking is hopefully Charter will get smart and give us some easy way to do our PPV buys through the internet. Some type of password protected website would be nice.

    I haven't tried yet, but I suppose we can use the automated phone system to buy them, but that takes SO D**N LONG to go through that mess. Anyways, hopefully all of us here without the easy quick-buy option will get them off their butts to do something like that.

    Don't want to miss my UFC!

    Now that I think about it, website buying would be perfect, you can schedule and buy the event and then use TivoCentralOnline to schedule to record it, and not even be home.

    If any Charter big wigs are lurking, look into this!
     
  15. Sep 28, 2006 #255 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    That's a good idea Leo_N! Website purchasing of PPV stuff would be wonderful. Once you pay for it, they give you a code to punch into the system and off you go, but I think we might need CC 2.0 to do a two-way or something like that. The one-ways that we have now won't work.
     
  16. Sep 28, 2006 #256 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    I seriously cannot believe how many most Charter posters there are now. Welcome everyone!! :D

    Hey ChuckyBox, yeah, I really had no comment whatsoever when the guy showed up to my place without any CCs. I was really dumbfounded but too damn sick to even start bitching at him about it. I realize that he is only an employee, but come on!!! However, at least tomorrow we will see how things go. I know that you also have an install tomorrow so I wish you all the best.

    One question for everyone...If the guys take out my CCs and put in new ones, do I lose all the recordings that are already saved on my TiVo or no? This is really important because I have not transferred them onto a DVD yet. :(
     
  17. Sep 28, 2006 #257 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    Thanks, but based on Octomonkee's experinece, I'm not optimistic. It sounds like they're going to have to figure out the headend magic just like the Long Beach group did. I'm just going to keep my cable box hooked up to my Series 2 box until they get this sorted out. My appointment is this afternoon, so let me know how the morning goes -- if they struggle with it, see if you can get the tech on the other end of the phone to call his equivalent in Long Beach.

    Changing cable cards should have no effect on anything you have stored on the box.
     
  18. Sep 28, 2006 #258 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    That's a good idea. I've got my appointment this afternoon and if we run into trouble I'll suggest that. Whether they'll do it or not is a different matter, but I'll suggest it.
     
  19. Sep 28, 2006 #259 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    I was thinking more along the lines of buying on the web, with them automatically authorizing the PPV, without any further intervention. We would need to go through and do some type of setup/application to begin with, but after that simple login/password would be good enough. Should be easy enough to implement, really no different than calling in and ordering.
     
  20. Sep 28, 2006 #260 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    ChuckyBox, thank you very much. You put me at ease a bit (still don't know whether today will be a success or not). :) It's 9:00 and the cable guy is still not here. I heard that it is an entire day job, but I'm hoping that it isn't.

    Leo_N, that sounds like a good idea. Now we need to see whether or not the cable guys would do it. ;)

    PlungerMan, when you got your CCs working, what does the Auth Status say? Mine says "Waiting for CP Auth" which I guess is the problem. :(
     

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