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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 26, 2006 #221 of 1052
    ckoble

    ckoble New Member

    18
    0
    Sep 16, 2006
    Long Beach, Ca
    Well after a long and hard-fought battle (not really--- just several phone calls) with Charter Long Beach, they have solved the cablecard problems! PlungerMan... thanks for sticking this one out with me... good luck to all!
     
  2. Sep 26, 2006 #222 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Congrats ckoble! Could you describe what they did?
     
  3. Sep 26, 2006 #223 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    Thanks, Leo_N, ckoble, cotton168.
    Cotton, ckoble is in my neighborhood, so my story is his story.
     
  4. Sep 26, 2006 #224 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Oh, I see. Thanks PlungerMan!! :) It really is wonderful to hear that people are getting their CCs fixed by Charter or at least Charter is paying more attention to what they need to do to get this issue fixed. Let's hope that their technicians start receiving the proper training on how to install CCs in the future since I don't think the S3 will be going any where any time soon. I absolutely love the S3 with its Season Passes and would never think about giving it up now.
     
  5. Sep 27, 2006 #225 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    Yeah it’s a great dvr. I am confident that Charter is on board with this. If you have a problem call Charter and point them to the folks at Long Beach Charter. I got the feeling from the head end of Charter, (spoke to several of them over this) they want this to works. They went at it and had it figured out in 2-3 days. I wouldn’t worry about success with these cards now.
     
  6. Sep 27, 2006 #226 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    That's great news to hear PlungerMan. I think I will be directing them to Charter in LB if they have problems come tomorrow. Cannot wait to post my success. ;)
     
  7. Sep 27, 2006 #227 of 1052
    Hi-Bred

    Hi-Bred Altadena, CA

    29
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    Sep 23, 2006
    I too got all my channels and full HD with only one cable card present. The other card was permanently saying "Downloading Firmware..." and both receivers were disabled. So I waited (way longer than the "up to 40 minutes" it clamied on-screen), and finally took the card out.

    After a little while all the channels came back with just the card in slot 1. Later when technician N put the 2nd card in, the same thing happened. So my tech support supervisor "Tito" has assured me that the card would work in the future, they just needed to get the programming fixed on their side. Basically the same story as before, but he did confirm to me that the problem was being discussed "at the company director" level and that they were working along with Tivo to solve it.

    [Discussing the fate of the Ark]
    Maj. Eaton: We have top men working on it now.
    Indiana: Who?
    Maj. Eaton: Top... men.
     
  8. Sep 27, 2006 #228 of 1052
    hizhonor

    hizhonor Member

    50
    0
    Feb 3, 2002
    A coworker was talked out of ordering his cablecards from Charter in St. Louis yesterday. The CSR informed him that he'd only receive one each of the various premium channels such as HBO, SHOtime etc.

    I trust this is just another example of a poorly informed rep. Anyone in the St. Louis area having any difficulties receiving all of the available channels (with the exception of the PPV and Indemand products) with a cablecard?

    Thanks,

    Steve
     
  9. Sep 27, 2006 #229 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
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    Sep 19, 2006
    Burbank, CA
    I'd love to get only 1 HBO and 1 Showtime! Where do I sign up? Can I also pay 5 or 6 bucks a month for them? I think that would be very nice.

    If it's working properly there's no reason you wouldn't be able to get all your premium channels using a CableCARD. I'd say that the CSR was feeding your friend a line, but I don't think most CSRs care enough about the company to lie. Most likely it was a statement made out of ignorance.
     
  10. Sep 27, 2006 #230 of 1052
    TK421

    TK421 Member

    157
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    Feb 25, 2002
    Madison, WI
    Ok, so I sent an email inquiry about CC in Madison, and got the response that they weren't offering them yet. I think there was someone in this thread that had a successful install, right? I'd like to be able to tell them about my "friend" who already has them working when I read them the riot act. :)
     
  11. Sep 27, 2006 #231 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Hey TK421, I did a little searching for you and found that Leo_N had success with his Charter CCs. He is located at Pell Lake, WI (don't know where that is, but maybe you do). For his post, he is on Page 7 and is post #194. Good luck with that. :)
     
  12. Sep 27, 2006 #232 of 1052
    zoiks

    zoiks New Member

    4
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    Sep 27, 2006
    I live in St. Louis and have Charter for my cable provider. I had a Charter tech install 2 cable cards in my Series 3 Tivo last Friday, and I receive all channels (including premiums) except PPV and InDemand. So the CSR was just plain wrong. The Charter tech told me I was the 2nd person for whom they'd installed cable cards in a Series 3 Tivo. It took him about a half hour and works fine for me.
     
  13. Sep 27, 2006 #233 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    That's great news to hear zoiks! BTW, welcome to the forum! :)
     
  14. Sep 27, 2006 #234 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Okay, Charter just came by and to my dismay he did not bring ANY CCs. :( I was upset, but since I'm sick, I just listened to him talk about CCs. Little did he know that the FCC required Charter to carry CCs when he told me that they might be getting rid of them because they were causing so much problems. He said that he could bring 10 CCs to my place and find that most of them don't work which is actually fine with me because then he and the rest of the Charter techs won't have to come to my house any more. He then continued on talking about getting a Moxi box which is so easy, but instead of debating with him, I just told him that I spent a lot of money on the S3 and want it working with the CCs in them. He then rescheduled me for tomorrow so that means that I'm not going anywhere tomorrow until the tech comes with hopefully a whole bunch of CCs. :D
     
  15. Sep 27, 2006 #235 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
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    Nov 12, 2003
    Wisconsin, USA
    Hah, Moxi! Don't let them get that thing anywhere near your house! It has just as many problems as the cablecards in my experience. I had one for about a year and a half. (only way to record HD at the time) So far my cablecards have been a joy compared to that pile.

    Stick to your guns and throw that FCC mandate in their face. Somewhere on this board and on the Tivo site is a list of CableLabs certified devices, with the S3 on there. I'd print that out too and show it to them.

    Good luck, I'm sure eventually you'll get it going. Hopefully they don't make you too miserable in the process.
     
  16. Sep 27, 2006 #236 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Thanks Leo_N for the encouragement. Yeah, when I heard about the Moxi, I almost threw up on him. LOL I did stick the FCC mandate in his face so at least he knows about it now. :) I just hope tomorrow that they bring 10 or more cards so that they can just play around with it. I don't want them breaking my S3 because I have heard and experienced the CC eject button acting weird. :(
     
  17. Sep 27, 2006 #237 of 1052
    adventurelarry

    adventurelarry New Member

    65
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    Dec 10, 2002
    New Hampshire
    The Charter Rep. is at my house now. (really from East Coast Cable & Communications - subcontractor I guess) He said he did an S3 install yesterday. I am going to take that as a good sign. I will update later.

    --Larry
     
  18. Sep 27, 2006 #238 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    So let me get this straight. The Charter installer came to your house to do a cablecard install, but didn't bring any cablecards with him? Did he recognize that as an incredibly stupid thing to do? What did he think he was going to do when he got there?
     
  19. Sep 27, 2006 #239 of 1052
    zoiks

    zoiks New Member

    4
    0
    Sep 27, 2006
    The tech that did my install said he usually a "phone guy", and that my appointment was the first time he ever installed cable cards. He said a guy at the office checked the cable cards to make sure they would work though, and both did work fine. It took him longer to call in and wait on hold to get the cards activated than it did to actually install them.

    By the way, I live in the county about 1/4 mile from Charter's headquarters, so maybe I get some different techs than you do.
     
  20. Sep 27, 2006 #240 of 1052
    adventurelarry

    adventurelarry New Member

    65
    0
    Dec 10, 2002
    New Hampshire
    We are stuck at a screen: failed to load 'pod:///utils/cpdiag.html

    We shall see what happens.
     

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