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Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 25, 2006 #201 of 1052
    ThePlungerMan

    ThePlungerMan New Member

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    Sep 13, 2006
    So.Ca
    sent this to charter's web site,

    Below this is the email I sent that you didn’t respond to. Below that is the email you sent back to me regarding my original complaint, informing me that everything was going to be working great, just in case you forgot me. I have a call into the Cable Franchise Board here in Long Beach Ca. Be afraid, be very afraid. Ha ha ha.
    Here’s a catch up.
    That old friend called me up today, (the supervisor at Charter) and told me single tuner cable card devices are certified by Cable Labs, but not dual tuners like the Tivo Series 3, again stating this device has not yet been certified by cable labs. Here is the press release form Cable Labs stating this not to be true.
    http://www.cablelabs.com/news/pr/2006/06_pr_tivo_dcr_040606.html
    Your thoughts please, or am I on the ignore and don’t respond stage of your, ‘thanks we love you and want you to be a happy customer‘, customer service program’s PROGRAM FOR CUSTOMER SERVICE.
     
  2. Sep 25, 2006 #202 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    Just got off the phone with a savvy sounding head tech dude in charge of the Charter’s southern region here in sunny so ca. Sounded encouraging and said will know more in a day or two. They were in the process of syncing up the cards so they can be auth to accept signals (while in the S3) from there head end, hence why all channels not coming in. Stay tuned. I know you all love me so no need to send any encouraging comments.. Thanks.
     
  3. Sep 25, 2006 #203 of 1052
    bobafett86

    bobafett86 New Member

    6
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    Sep 24, 2006
    Hey Leo N,

    Do you have HD, if so do you think the picture quality is the same as the Moxi or better then the Moxi. I like the ability to hook up and external antenna, because that's the only way I see us getting Fox in HD. This sinclair and NFL networks battle is, in my opinion, never gonna end. I truly understand both sides of the battle, but I love football and I want to watch my football in HD. Plus the World Series is on Fox. Oh well, you need to let me know about the picture quality. :) Plungerman I am sorry that you still don't have any resolution. I hope it gets figured out quickly.
     
  4. Sep 25, 2006 #204 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
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    Oct 3, 2005
    We're all still here PM, don't worry. It sounds like you are making progress. A few more of us So. Cal. types will be getting installs this week, so if it isn't working soon, there will be a lot more complaining voices in the Charter folks' ears. And if they make Chucky mad, he's going to drive down to their offices with a whole big truckload of whoop-ass.
     
  5. Sep 25, 2006 #205 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    I know you asked Leo but my 1st impression is the S3 is a little better in pic quality. It was just one HD program I had recorded both Moxi component and S3 HDMI in, and the comparison was a quick look at both in one scene. Not enough to be conclusive for sure. The S3 HDMI connection seemed a tad better. A good hi def pic is hard to tell the difference. Thanks, and you too Chucky.
     
  6. Sep 25, 2006 #206 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
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    Nov 12, 2003
    Wisconsin, USA
    Sorry it took so long to respond. As far as picture quality goes, I'd say:

    Analog: TivoS3 looks much better
    Digital: TivoS3 looks better
    HD: TivoS3 looks slightly better (the Moxi already looked pretty good here)
    I should add here that I am connecting the S3 with HDMI and the Moxi was with component, but I don't think that would have mattered as much as the difference in picture is.

    Don't give up hope on FoxHD from Sinclair, I almost had and about a year ago, they finally came to some agreement, my bill didn't go up and we all of a sudden got FoxHD. Not that saying that helps while football is on in High Def and you can't get it though I suppose.

    Have to say now that the S3s are up and running, I have a nice perma-grin. It is good to be back with Tivo doing all my recording!!

    By the way, the Moxi gave me one last stab on its way out the door. Last night it lost 2 HD channels that screwed up like 3 recordings during primetime. It normally just takes a call to Charter to have them reset the box and like 20 minutes later they are back. But that is usually not until I have already missed some programs. Heh, yep, sure am going to miss that Moxi! :rolleyes:
     
  7. Sep 26, 2006 #207 of 1052
    rmracing

    rmracing New Member

    16
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    Mar 3, 2002
    After reading all the posts, I was pretty nervous, but the installer came to the door today with 2 cards. When I pointed out the Tivo, he looked a little nervous, but then decided he'd be the first to do it, so off we went. After putting in the first cable card, the Tivo rebooted by itself, a little strange. It couldn't find any channels. Then we put the second cable card in and got an error on the screen, can't remember exactly, but something like 161-4. But after that, both tuners worked fine. Still running well, waiting to fill the guide so I can start my season passes.

    My Moxi gets moved into my wife's office. :) Now I have 3 HD Moxis at a Tivo. Hopefully soon it will be 4 Tivos and no Moxis. 8 cable cards, sounds a little extreme!
     
  8. Sep 26, 2006 #208 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    I wish i had a wife, at least i think i do.
    Moving on, that hi tech dude called AGAIN, about an hour latter. Said he was in this thread, (I told him he should read these posts to get a lay of the land) he sounded sincere once more, and did his best to reassure me, he is on it and knows he has to be, as more and more customers are going to be asking for these CC set ups.
    So where I sit tonight, I feel confident.
     
  9. Sep 26, 2006 #209 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
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    Nov 12, 2003
    Wisconsin, USA
    Those errors seem normal during the install. Seems to be before all the info is entered on the headend computer system. I was getting those errors on all 4 cable cards I had installed today, but once the install was done, all 4 cards were good to go and have been working great.
     
  10. Sep 26, 2006 #210 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Hey PlungerMan! Very grateful for all that you have done for us. :) Keep us posted on the goings on with the Charter guy. He seems to be willing to help at least so that is a good sign. The Charter people are coming on Wednesday to redo the CCs so we'll see how much progress they get. Hopefully it will be the last of them. ;)

    rmracing, glad to hear that the Charter in your area had things running very well. Congrats!!! :D 8 CCs is rather extreme, but what can you?! LOL
     
  11. Sep 26, 2006 #211 of 1052
    CATV GUY

    CATV GUY New Member

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    Sep 25, 2006
    I just wanted to point out that Cable Companies have wanted Consumer Electronics to be compatable with their networks for a long time. Cable Companies have had to buy tuners with proprietary software for years. This has costed Millions of dollars.
    The new line of consumer electronics that can be supported by installing a cable card is now starting to take off. This makes good business sense. As cable companies start to gain competition from alternative providers, they are looking for ways to reduce costs. One is to reduce spending on customer premise equipment.
    There is a disconnect between the cable companies and consumer electronics companies. New devices are being released weekly under the assumption that all cable networks are updated with the latest software to support these devices and the personnel who set up the accounts are trained in the special needs and configurations of these devices.
    This will need to improve immediately, and the customers, such as yourselves are supporting these companies in improving their processes by establishing the consumer demand for this change. Another point is this is a relationship that is owned by the consumer electronics companies and the cable companies. Both would benefit by working more closely together.
    Cable companies are interested in the success of this technology. The thought that cable companies want to provide converters to customers to make more money is not true. Converters cost $500 to $800 per unit and become obsolete within two years. Doing some quick math will tell you that the ten or so dollars per month that the company charges its customers for the lease of this converter pays back in 6+ years. Not good for companies trying to make money.
     
  12. Sep 26, 2006 #212 of 1052
    Sepia

    Sepia TiVo Special Member

    130
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    Jan 5, 2002
    Los Angeles
    How do you come to that conclusion? The only thing that would make a cable box obsolete is if new technology emerges (such as HDTV which made series 1 and series 2 TiVo obsolete in my view). The cable/TV industry moves very very slowly (look how long it took for HDTV to take hold), so I don't see new crop of HDTV DVRs being obsolete by any means for years to come.

    I can see these boxes staying in operation for 5-10 years if not longer. Heck some people I know who still did not go for HDTV still use their Series 1 TiVo from 7 years ago!

    At $12/mo for a Moxi, supposing it lasted 7 years, and not accounting for any fee increase, a Moxi box would have brought $820. If its cost was truly $800, I grant you, that's a long time to get back your money, but I doubt it. These boxes are probably closer to sub-$500 in cost to the cable companies. Think about it, the Series 3 which is leaps and bounds better than a Moxi RETAILS for $800, so a Moxi should sell in bulk to the cable companies for $200-$400 IMHO. But I don't know for sure...
     
  13. Sep 26, 2006 #213 of 1052
    Sepia

    Sepia TiVo Special Member

    130
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    Jan 5, 2002
    Los Angeles
    OK, so Charter is sending a technician on Thursday to fix my first cablecard (slot 1) which is unable to get the premium channels (HBO-HD, Discovery etc...). The slot 2 card works perfectly.

    Anyone know what the procedure should be to fix the 1st slot or even swap it out with a new card?

    Should I have the tech remove both cards, place the new one is Slot1, get it working then place the 2nd one is slot2?
     
  14. Sep 26, 2006 #214 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Sepia, your best bet would probably be to call TiVo tech support. They might be able help you out on that end. Good luck to you!!! Charter is coming by tomorrow and both of my CCs are not able to get the HD content of the premium channels. :(
     
  15. Sep 26, 2006 #215 of 1052
    CATV GUY

    CATV GUY New Member

    2
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    Sep 25, 2006
    (Obsolete) You need not look any further than the hard drive capacity and the consumer demand for more. Reasonable pay back is 3 years or less. This is not an opinion it's fact.
     
  16. Sep 26, 2006 #216 of 1052
    Sepia

    Sepia TiVo Special Member

    130
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    Jan 5, 2002
    Los Angeles
    Hard drives can be swapped out, not need to junk the entire unit. Heck I just upgraded by Series 3 to 100HD hours...

    Edit: Not to mention the capability to expand via external drives....
     
  17. Sep 26, 2006 #217 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
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    Sep 13, 2006
    So.Ca
    I’m happy. Alldachannelsarecomingin. Yippee. There was the tech at my house, the head tech dude and some lady with a bubbly personality in the background hitting the card while also another guy on another phone somewhere ‘else’ in their company in conference with them and me. The first card after hit got channels licitly split, the second card was hit by the other guy and again by her I think, but not instant succes, but within 2 minutes all the channels came in. I asked him, so why do you think it worked this time? He said It was about getting all the people on the same page. They were kind, apologetic, sincere. I am very pleased. Anyway all is finally working here as far as my Tivo S3 goes. Good luck to the rest. Hang in there, make calls and point them, (the powers to be) to this thread. Asta Lavista Baby.

    FYI, The cards that didn’t work before were left in and when they (charter) came out they just made sure all the letters and numbers were correct and hit away. IOW we didn’t pull them out and go one card at a time. My guess is they figured out the proper way to sync there stuff to there card in my stuff.
    I’m glad I didn’t give up, but sure wanted to. Thanks again Charter.
     
  18. Sep 26, 2006 #218 of 1052
    bobafett86

    bobafett86 New Member

    6
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    Sep 24, 2006
    Thanks for the responses on the picture quality. Wanna hear something funny, whenever I do a CC install and I got the 161-4 error I knew things were gonna be GOOD TO GO. It's a common error and that I am unsure of, but when it goes up I know the pairing was successful and things would be up and running real soon with all the channels properly working. :)
     
  19. Sep 26, 2006 #219 of 1052
    cotton168

    cotton168 New Member

    228
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    Aug 8, 2006
    Monterey...
    Congrats PlungerMan on finally getting things working. :)

    bobafett86, I'm suring hoping I get a 161-4 error tomorrow. I cannot wait to start receiving the other HD channels along with the premium ones. I'm starting to miss mine right now. :(
     
  20. Sep 26, 2006 #220 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
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    Nov 12, 2003
    Wisconsin, USA
    Congrats Plungerman!

    I know plenty of people have been having problems, but it seems the cable companies are starting to catch on. They were probably as unprepared as can be for this cablecard onslaught. I'd imagine there are probably tons of headends around the country who hadn't done one cablecard install previous to this rollout.

    I know Tivo somewhat warned them through that trade rag ad, but I'd imagine that only the higher-ups saw those articles and they probably just blew it off, and didn't send any info down the pipeline to the people that matter.
     

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