sent this to charter's web site, Below this is the email I sent that you didnt respond to. Below that is the email you sent back to me regarding my original complaint, informing me that everything was going to be working great, just in case you forgot me. I have a call into the Cable Franchise Board here in Long Beach Ca. Be afraid, be very afraid. Ha ha ha. Heres a catch up. That old friend called me up today, (the supervisor at Charter) and told me single tuner cable card devices are certified by Cable Labs, but not dual tuners like the Tivo Series 3, again stating this device has not yet been certified by cable labs. Here is the press release form Cable Labs stating this not to be true. http://www.cablelabs.com/news/pr/2006/06_pr_tivo_dcr_040606.html Your thoughts please, or am I on the ignore and dont respond stage of your, thanks we love you and want you to be a happy customer, customer service programs PROGRAM FOR CUSTOMER SERVICE.