1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Sep 23, 2006 #181 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    LOL ChuckyBox! Yes, I have them on Wednesday of next week even though I could have scheduled a day earlier (have other commitments so couldn't make the time). I think they might be going crazy now that people who are getting the S3s need the CC installs. It really does seem like a lot of people have bought the S3s and need CCs in them. Wonder if we will have any luck with Charter next week? :rolleyes:
     
  2. Sep 23, 2006 #182 of 1052
    ChuckyBox

    ChuckyBox New Member

    1,663
    0
    Oct 3, 2005
    I'm glad you put the little sarcasm guy at the end of your post, because otherwise I would have had to ask when was the last time anyone had any luck with Charter ever. About the only thing for which they have demonstrated a consistent level of competence is raising prices.

    Hopefully we can nag, harass, bully or cajole them into making these cards work for us, but I don't have much hope for getting it going on the first try or two.
     
  3. Sep 23, 2006 #183 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    I’m with you on that. I’m wondering if the suits are in a smoky dark room saying,,,,, lets act like we don’t know how to make it work. Don’t tell the front line CSR and if pushed go out and make a half you know what attempt. Lets, not make sure all our ducks in a row and see if those who want cards go away. They had it there way concerning cc TV’s and it worked ( I went away and many others) but it seems more and more like it that they don’t want it to work, BUT know if they refuse flat out across the board that could get them in hot water. I don’t think it’s total stupidity, which is how it seems to be as of now. I also think they will come around if pushed, and may have to be pushed hard. they have to, we have the FCC ruling. GO US
     
  4. Sep 24, 2006 #184 of 1052
    octomonkee

    octomonkee New Member

    20
    0
    Sep 21, 2006
    Yeah, I'm in Pasadena, and I've got 'em coming out on Wednesday. I'll post the results (or lack thereof) after my "experience." Don't want to sound too negative, so I'm gonna hold out some hope and keep my fingers crossed!!! :)

    I'm gettin' a little antsy...I want my HD!
     
  5. Sep 24, 2006 #185 of 1052
    Horrortaxi

    Horrortaxi Conspiracy Theorist

    48
    0
    Sep 19, 2006
    Burbank, CA
    If I were a nickel and diming cable company that didn't want to change the status quo this is exactly what I'd do. I'm not saying they are doing that, they might just be inept rather than evil, but you know they make more off set top boxes than CableCARDS so evil is certainly an option. My plan for dealing with them is to give them their PVR back even if the CableCARDs don't work the first time. If they can't make my Tivo work with all my channels then I'm going to give them back too. I'll live with expanded basic until they can make everything work the way I want it to. They run the risk of me learning to accept life without family tier, premium tier, movie tier, and high def tier. They run the risk of me realizing that buying shows from iTunes is cheaper than from them. Basically they can make CableCARDS work flawlessly in my Tivo or they can make about 40% of what I now give them. I hope they're not too short-sighted on this--assuming that the CableCARD problems are due to something more than stupidity.
     
  6. Sep 24, 2006 #186 of 1052
    bsather

    bsather New Member

    51
    0
    Sep 8, 2006
    WI
    The very knowledgeable and courteous Charter Tech showed up at 1:20 PM and he got right to work. Tested the signal strength, read thru the S3 instructions and proceeded to install the cards. The cards were brand new, Motorola with 4.21 firmware. Everything went good, although the premium and HD Tier were not working...so he decided to insert card #2 and then when the hit was sent, both cards were tuning in all channels. He was here a awhile...2 hrs 40 min, mainly waiting on hold for tech support to send the hit to the cards. Mentioned that having them both in at the same time and initializing them together worked as far as pairing them. Was very patient and willing to learn, as he suspected more customers would be wanting the S3 over the Moxi.
     
  7. Sep 24, 2006 #187 of 1052
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
    0
    Jan 2, 2004
    That would require Charter to be Evil Genuises. I think Occam's razor points to Charter just not knowing how to setup a cable card correctly and then I do agree that they would not throw too much effort into figuring out the right process to get a 3rd party DVR working and then get training out on that
     
  8. Sep 24, 2006 #188 of 1052
    jdmass

    jdmass Member

    94
    0
    Dec 1, 2002
    Westborough, MA
    I had an interesting experience ordering cards from Charter in the Worcester, MA area (Westboro, to be precise). I called and said I'd like to order 2 cable cards and return a box, and the very polite person I was speaking with said, "No problem, do you want a technician to come out or would you like to pick up the cards yourself". I was very surprised as most of what I've read has been that charter requires a truck roll. I asked him about the procedure, and he said that when I went to the office, they would provision the cards, and I can just take them and install them. Since I'd rather do it myself anyway, I said that I'd pick them up. So, I'm expecting my S3 on Friday, and will pick up the cards and let you know what happens. Any bets on whether this will work out? BTW, I never mentioned Tivo and he didn't ask about where they were going.
     
  9. Sep 24, 2006 #189 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    I'm not going to bet on this one because sometimes its a hit and miss. :) Good luck on your install jdmass and give us an update when you get everything up and running.
     
  10. Sep 24, 2006 #190 of 1052
    bobafett86

    bobafett86 New Member

    6
    0
    Sep 24, 2006
    The problem you are descibing is usually a signal/ingress issue here in madison. You should call in a tech to check your signal levels and your splitter set up. This is pretty easy to fix once the problem is found. I really suspect this issue to be a signal issue and not the Tivo.

    Curtis
    Madison Area Quality Assurance Tech III
     
  11. Sep 24, 2006 #191 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Nice to see you here bobafett, I remember seeing you being very helpful in the Moxi thread over at AVS.

    Had a little scare with charter myself this morning, woke up to find a message on my voicemail. Well, only half of it. Had the dreaded feeling I was getting my CC install tomorrow morning canceled. Called in and found out they now do a call the day before they show up to confirm. What a relief!

    *crossing fingers for smooth install tomorrow*
     
  12. Sep 24, 2006 #192 of 1052
    bobafett86

    bobafett86 New Member

    6
    0
    Sep 24, 2006
    I hope it all goes smooth also. Let me know if you like the HD picture quality better with the Tivo or the Moxi. I am real tired of the 8 hours of recording HD time. Thinking about the Tivo. I like the option to latter on add a sata drive. I believe that Tivo won't keep promising this update and then never doing so. I want my storage.
     
  13. Sep 24, 2006 #193 of 1052
    Sepia

    Sepia TiVo Special Member

    130
    0
    Jan 5, 2002
    Los Angeles
    hmmm...so today my premium HD channels (HBO, Discovery, HD-Net, etc...) stopped working (intermittently).

    I went into the Cablecard settings and tested the channels on Cablecard1 and Cablecard2, cablecard 2 works perfectly and gets all the channels, but not cablecard1.

    I called Charter and they could not do anything over the phone, so they are sending someone with a new cablecard to see what he can do.

    Just thought I'd share my experience. I'll keep you posted on what happens with the visit on Thursday.
     
  14. Sep 25, 2006 #194 of 1052
    Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Charter tech just left. Success!!!! This is in Pell Lake, WI. 4 out of 4 cards were good, he had extras in case, but never needed them. Was at my house for about an hour and a half. First 10-15 minutes were outside checking levels and stuff before even starting. He pretty much let me run the remotes for getting between menus quick.

    This was his first install of an S3 and also the person on the other end who was plugging the numbers in that he read off hadn't heard of the S3 either.

    But anyways, I am now in 4 tuner TivoHD goodness!!!!! :D
     
  15. Sep 25, 2006 #195 of 1052
    cotton168

    cotton168 New Member

    228
    0
    Aug 8, 2006
    Monterey...
    Congrats Leo_N! It's great to hear that your Charter was able to get the HD running on their first try and with 4 CCs. That is unbelieveable. Here's to hoping that Wednesday will be my last time of having Charter out here. ;)
     
  16. Sep 25, 2006 #196 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    I just got off the phone with an old friend who is a sup at charter. After 3 unsuccessful CC installs he tells me that, Yes the single card tuners are cable lab certified, but not the S3 Dual CC unit are not cable card certified yet and until then it’s wait and see for Cable labs to send the appropriate software etc, to them,
    I told him that sound like a bunch of BS. He going to make calls and call me back.
    I also told him I don’t think he was lying to me but that he was lied too.

    He also said if he had the names and numbers of those successful install for Charter he could call them and find out the skinny. I told him just call the city and state. He said yeah might work but actual names would be better. If you want to email me I will keep you info on the down low but if you don’t I understand. Thanks
     
  17. Sep 25, 2006 #197 of 1052
    Navarre

    Navarre New Member

    15
    0
    Jan 3, 2005
    How is this the first time most of these techs are hearing about this thing? Does no one keep up with new tech?
     
  18. Sep 25, 2006 #198 of 1052
    TK421

    TK421 Member

    157
    0
    Feb 25, 2002
    Madison, WI
    bobafett, let me second the welcome. I had a Moxi for a while and followed the thread on AVS and I remember your contributions. I'm in the Madison market as well.
     
  19. Sep 25, 2006 #199 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Hi PlungerMan. First off I would like to thank you for hanging in here. I get the impression you’re a spectacular human being. If I was a single woman I would scam on your wonderful self.
    Here is a news clip from Cable Labs, hope this helps. Again your awesome and thanks.


    TiVo Product Verified as Digital Cable Ready

    Louisville, Colorado, April 6, 2006—CableLabs® announced today that TiVo has successfully achieved verification status for the first “Digital Cable Ready” (DCR) product. The Tivo product was verified for compliance in a recently concluded test wave held at CableLabs.

    The approval by CableLabs allows Tivo to build and deploy a CableCARD™-enabled DCR digital video recorder (DVR), and enables consumers to enjoy unidirectional digital and high-definition (HD) cable programming without the need for a set-top box. More than 400 digital television models from 22 different manufacturers now have been verified or self-verified for compliance with the DCR testing program. “We're excited to see the innovation that is possible in Digital Cable Ready products,” said Mike Hayashi, Chairman of the OpenCable Certification Board, and Senior Vice President, Advanced Engineering and Technology, Time Warner Cable.

    CableLabs' testing is conducted to show compliance with the DCR test suite. Verification or certification indicates that the DTVs have shown compliance with the DCR test suite, but does not verify conformance with all applicable specifications, FCC rules, intellectual property licenses, or any other legal requirements applicable to DCR products, nor does it imply any subjective measure of product performance. Product claims are solely the responsibility of the company making the additional claims.

    Founded in 1988 by members of the cable television industry, Cable Television Laboratories is a non-profit research and development consortium that is dedicated to pursuing new cable telecommunications technologies and to helping its cable operator members integrate those advancements into their business objectives. Cable operators from around the world are members. CableLabs maintains web sites at www.cablelabs.com; www.packetcable.com; www.cablemodem.com; www.cablenet.org; and www.opencable.com.

    CableLabs®, DOCSIS®, CableHome®, PacketCable™, OpenCable™, OCAP™, CableCARD™, DCAS™, Go2BroadbandSM and CableNET® are marks of Cable Television Laboratories, Inc. All other marks are the property of their respective owners.
     
  20. Sep 25, 2006 #200 of 1052
    ThePlungerMan

    ThePlungerMan New Member

    88
    0
    Sep 13, 2006
    So.Ca
    Howdy ckoble,
    Where are you on this cable card debacle, did you give up? haven’t heard from you for days. Thanks.
     

Share This Page