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Charter CC Firmware Upgrade!

Discussion in 'TiVo Roamio DVRs' started by djev, Mar 26, 2014.

  1. Apr 7, 2014 #21 of 110
    pshivers

    pshivers Retired!

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    Nov 4, 2013
    Alhambra, CA
    One explanation for Charter having such a hodgepodge of Active CableCards is they have taken over a number of other cable providers over the years and had to support whatever was out in the field...

    Btw, Does anyone know if Charter is still in the running to buy TWC?
     
  2. Apr 7, 2014 #22 of 110
    HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    Yeah I also saw the spec sheets somewhere I think. I have the 803 card with TWC and it works fine as far as I can tell. It's still only on 153_0601 I believe. Maybe that's why mine isn't upgraded to 1101 yet?
     
  3. Apr 7, 2014 #23 of 110
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    Comcast bought TWC a couple months ago.
     
  4. Apr 7, 2014 #24 of 110
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    It is entirely possible.

    I forgot about the recent mergers/acquisitions that have been going on, which is a very likely reason why some may have one model card for one headend configuration, while others have something else. It may not be dual-config headends in all cases, but could instead be different networks supporting different models, with one side of the street on one, and the other side on the other.
     
  5. Apr 8, 2014 #25 of 110
    jmbach

    jmbach der Neuerer

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    I believe the deal is in the works but it still has to pass DOJ, FCC evaluation and approval.
     
  6. Apr 8, 2014 #26 of 110
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    True, but I think that stops any other deals (Charter?) from happening, at least until a final judgement is made.
     
  7. Apr 8, 2014 #27 of 110
    jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    I don't know. Above my pay grade. ;-)
     
  8. Apr 10, 2014 #28 of 110
    Unbeliever

    Unbeliever Random Nobody

    5,194
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    Feb 3, 2001
    Altadena, CA
    Seems to be system wide. Altadena just got 1101.

    --Carlos "enabled that last tuner" V.
     
  9. Apr 11, 2014 #29 of 110
    schmegs

    schmegs New Member

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    Apr 4, 2002
    I just noticed my Charter CC on my Roamio was upgraded also. I've also noticed that my Roamio has crashed and rebooted 3 times in the last 2 days... Might be unrelated, but has anyone else noticed any problems?
     
  10. Apr 11, 2014 #30 of 110
    pshivers

    pshivers Retired!

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    Nov 4, 2013
    Alhambra, CA
    I've had zero errors on my Roamio Pro since the updated CableCard with PKEY_1.5.3_F.p.1101 was installed. All Six tuners are working without failure, I consider this problem closed for my own household...

    Additional Note:
    Tivo's "Spring Update" (20.4.1-USA-6-840) was installed on my Roamio Pro about the same time as the Firmware upgrade occurred by Charter. Other than needing to reboot my Roamio Pro so the Tivo Mini's could see it again, it has caused no problems in my service. My Roamio 4-tuner and all 3 Mini's have not received the Spring update from Tivo...
     
  11. Apr 11, 2014 #31 of 110
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    If you received the TiVo "Spring Update" software, I'd consider that to be a more likely culprit. Even more so, if you were updated, then reverted, which never should have happened.

    I also really hate it when a cableco-related update happens at the same time TiVo changes things... Seems to happen more, and more, these days, for me...

    As if the finger-pointing wasn't always bad enough, now it (almost) seems like the MSOs are timing their changes to coincide with TiVo software releases. It wouldn't be a hard play to make, since it's no secret when TiVo has an update about to roll-out...
     
  12. Apr 14, 2014 #32 of 110
    pshivers

    pshivers Retired!

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    Nov 4, 2013
    Alhambra, CA
    See my updated post above... :)

    I'm bored now, everything is working as it should with my Tivo System! So I signed up for the BETA program! Yes I know, I'm a Gluten for punishment! -lol-
     
  13. Apr 15, 2014 #33 of 110
    JosephB

    JosephB Member

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    Nov 19, 2010
    Birmingham, AL
    That's weird, I am on Charter and never had problems with 6-tuners. A week or two ago (the same weekend the latest Roamio update was going out) my two Tuning Adapters rebooted and required a re-hit from Charter to start working again. I wonder if they were updating the cards and TAs at the same time?

    I'm on a SA/Cisco system, 803 card, with PKEY1.5.2_F.p.1401 firmware on the card and STA1.0.0_1520_LR_F.1501 on the Tuning Adapter. Never thought to check the firmware versions previously so I don't know if that's new or not.

    I've had the Roamio since January and all 6 tuners have been working and no problems except for the aforementioned rehit required last week on the TAs.
     
  14. Apr 15, 2014 #34 of 110
    tim1724

    tim1724 Member TCF Club

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    Temple City, CA
    1.5.2_F.p.1401 is OLD. (2009ish, I think.) It's what was on my PK800 until a few weeks ago (I now have 1.5.3_F.p.1101) and you're very lucky not to have had tuning failures with all six tuners active. Most people with 1.5.2.1401 on Charter have to drop down to five tuners otherwise one of the tuners will randomly stop working.
     
  15. Apr 16, 2014 #35 of 110
    gmacted

    gmacted New Member

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    Sep 27, 2013
    Just an update.

    A Charter technician came to my house yesterday afternoon with three new Cisco CableCards that supposedly had the new firmware installed on them. They installed and re-paired the first one, but found it still had the old firmware on it. They installed and re-paired the second one, but found it still had the old firmware on it. At that point, the technician called the headend office who proceeded to push a firmware update to the second CableCard. After the firmware push, we verified it had the new firmware in it. Bottom line, my TiVo Roamio Pro now has a CableCard with the new firmware on it. So far I haven't had any issues with it, but I will continue to monitor it over the next few days/weeks.

    For reference:

    Cisco Cable Card HW: 0803 Ver. 0010

    Old Firmware: PKEY1.5.2_F.p.2401 Jun 25 2010, 11:12:23 (only supports 5 tuners)

    New firmware: PKEY1.5.3_F.p.1101, Jun 6 2013, 16:26:59 (supports 6 tuners)
     
  16. Apr 16, 2014 #36 of 110
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Good News that you finally got the firmware upgrade! It also seems to be the first confirmed upgrade of a non-800 card (803 in your case) by Charter.

    I do wonder why Charter (specifically) and most other Cable Companies are so inconsistent on keeping CableCard firmware up to date and lie about their capability to upgrade them in the field??? They would certainly save themselves a lot of support calls and truck rolls if they didn't issue any CC's until firmware was upgraded to current levels in the office!
     
  17. Apr 16, 2014 #37 of 110
    JosephB

    JosephB Member

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    Nov 19, 2010
    Birmingham, AL
    Well now you have me thinking....

    What are the symptoms of the tuners not working? Is it the TiVo reporting that one tuner isn't authorized, or is it things like tuning failure and whatnot? Last night after re-pairing my card because I had swapped in my Roamio and never re-paired, I noticed a few channels failed to tune. Don't know if it was a TA error or not. Guess I need to do some testing...
     
  18. Apr 16, 2014 #38 of 110
    djev

    djev New Member

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    Jan 12, 2014
    Same here, the updated firmware solved the problems. I haven't had any problems regarding the new Tivo update on any of my boxes whether they have the new firmware or the old (as the 803 on my Premier series boxes still have not seen an update).
     
  19. Apr 16, 2014 #39 of 110
    djev

    djev New Member

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    Jan 12, 2014
    Actually, I've read of instances where owners didn't realize they had dropped to 5 tuners until they went into the history and saw some programs hadn't recorded. With so many tuners operational, if your favorites record you might not realize something else didn't.
     
  20. Apr 16, 2014 #40 of 110
    djev

    djev New Member

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    Jan 12, 2014
    Go to your recording history and look back to see if some things didn't record, that will tell you if you dropped a tuner. I can't speak to the TA issue since we don't use them here in the DFW area.
     

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