I don't know if it's because I've been complaining a lot to Charter about this but our CC are upgrading at at my home in Fort Worth! I really hope this is a firmware upgrade being pushed out to all Charter customers. BTW, our cards are all Cisco. We have 4 CC and so far the first 2 CC have upgraded, the second set hasn't yet. Now, the first two are on two 2-Tuner Premiers, figures, doesn't it? LOL I'm waiting to see if the others upgrade sometime overnight, we got these years after the first two so if they are sending the upgrades via serial numbers or something that might be why they haven't begun to upgrade yet. We used to have that happen with Charter DVR boxes, they would all upgrade at different times. Any way you look at it, I needed 2 upgraded cards and I will have them even if I have to re-pair all the boxes!