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Changes in the TiVo Premiere update

Discussion in 'TiVo Premiere DVRs' started by TiVoMargret, May 10, 2012.

  1. May 10, 2012 #61 of 248

    proudx New Member

    Sep 16, 2008
    Release notes! Thank you so much!
  2. May 10, 2012 #62 of 248

    jteague New Member

    Jul 13, 2004
    I was disappointed when they changed the fast forward behavior.
    THANK YOU for making it optional.
    I can't wait to try it out the old way.
  3. May 10, 2012 #63 of 248

    mrizzo80 Well-Known Member

    Apr 16, 2012
    Overall I think the new Netflix app is great.

    2 issues I've noticed that I have not seen brought up:
    1.) Sub-Menu text disappears. Mainly on TV sub-menus. If you scroll in the menus enough the text will go away, come back, go away. Sometimes the episode title list won't fully populate. Strange.

    2.) Recently Watched List is just your last watched item. I think this should show 5-10 items back. If you are working your way through a 100 episode TV series and then you watch a movie, you have to manually find your way back to your TV show. Would be nice if the Recently Watched List would show more items so your TV series is still pinned to that list.

    I haven't really had any speed issues while navigating the UI. Startup time could be improved as others have mentioned. "Watch Now From Netflix" links in the primary Tivo UI are inconsistent in where it lands in the Netflix UI. Sometimes it takes you directly to the item in Netflix and other times it takes you to the search screen. Movies tend to go straight to their Netflix page; TV shows seem to go to the Netflix search page. Not positive about that though.

    Overall, a much more usable experience than what we've had.
  4. May 10, 2012 #64 of 248

    gteague golftango

    Apr 1, 2007
    dfw (euless)
    while i appreciate the features, in my case (and some others with elites) we'd rather have fixes for the problem of our channels going away and the elite not recovering. it is most definitely an elite problem and not a cable card problem as your techs insist because the same cable cards that work perfectly in the s3 fail in the elite.

    i bought my elite in december of last year and it will not work for more than 1-3 days at a time without all my channels disappearing. a simple re-seating of the cable card always fixes it, proving that it's not a cable company problem, or, at the worst, it's a momentary (?signal?) lapse or dip or spike that the tivo should be able to recover from, but doesn't. i am still maintaining a log of outages at: <http://www.tivocommunity.com/tivo-vb/showthread.php?p=8908623#post8908623> if you care to read about the extent of the problem and see how many others are experiencing it.

    i worked with your 'executive support team' (which you arranged, and for which i thank you most heartily), and while they were the best people in the world, after all the tivo and catv hardware had been replaced at least once and signal/noise levels verified as acceptable, they had nothing to offer but cable card roulette and i feel they were forced into a bad situation due to a hardware problem in the elite. and my cable company didn't help matters by refusing to participate in the 'replace the cable card again' game.

    can you please add to your update list a workaround for this problem? it is costing you sales (see the thread for evidence) and all it needs is a software routine that would recognize the loss of multiple channels and do the software equivalent of a cable card reset.


  5. May 10, 2012 #65 of 248

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    This issue has caused TiVo to loose my sale on an Elite/XL4 until a resolution is found.

    I was hoping the Spring Update would address the issues
  6. May 10, 2012 #66 of 248

    mmf01 Member

    Jan 31, 2011
    Pending restart - Update in progress x2

    Margret - You're awesome! Thanks very much for the update and the priority list!!
  7. May 10, 2012 #67 of 248

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    Feb 2, 2008
    Silicon Valley
    I will pass this along to the engineers. I am so sorry you are having this trouble!
  8. May 10, 2012 #68 of 248

    TerpBE Go Terps!

    Jan 23, 2003
    Philly 'burbs
    The "Clear" button to exit Netflix/Youtube apps is incredibly frustrating. Everywhere else on the Tivo, Clear removes progress bars from the screen or clears text input fields. But when out of habit you do the same thing in these apps, you get booted out. Consistency can go a long way in making a pleasing user experience.
  9. May 10, 2012 #69 of 248

    crxssi Veteran TiVo User

    Apr 5, 2010
    I have to agree with this. I suppose I can get used to it, but (as another example) it is just so automatic to want to press the left arrow to exit a playing video, not up arrow. When left didn't do what I expected, I used clear and (like you) got booted out completely (and then had to wait the 24 seconds or so for the YouTube app to load again).

    This is a side-effect of having vendors "roll their own app" without regard to TiVo's standard UI rules. There are advantages and disadvantages.... but this is certainly one of the latter.
  10. May 10, 2012 #70 of 248

    mmf01 Member

    Jan 31, 2011
    Netflix app doesn't work. Receiving an "unexpected error has occurred". Toggling video providers didn't work either. As another poster pointed out, netflix is only working in the SDUI. Confirmed here as well. Is the 4 hour wait time for the HDUI only? Anyone found a fix for this?

    EDIT: Both boxes working now! Just had to toggle one and wait/reboot the other.

    Looks like the "info" button no longer works while in Netflix. Used to be able to get episode info this way while watching a stream.
  11. May 11, 2012 #71 of 248

    Xab Member

    May 21, 2004
    Columbus, Ohio
    Awesome to see you are on top of it and letting them know. I can say personally I've had the exact opposite issue - when I had my Media Center PC with Ceton card, I would lose all signal on all channels at least once a week and it would cause me to miss lots of recordings. It's incredibly frustrating! Ever since I swapped to a TiVo Elite, even with the EXACT same CableCard, I haven't had one single issue. I'm still blown away every day when I turn on my TV and everything is just working perfectly as it should, and not having to play tech support guy like I always did with my Media Center.
  12. May 11, 2012 #72 of 248

    Joe01880 I love my TiVo

    Feb 8, 2009
    The HDD, a 2TB WD green in my TiVo Premiere since the update has gotten much louder.

    EDIT: This issue is resolved and not related to the update, thank you for the replies!
  13. May 11, 2012 #73 of 248

    rahnbo Active Member

    Sep 12, 2010
    Anyone know if the HDUI picture in picture bug is fixed? I'm talking about when you disable it yet it occasionally turns itself back on when you press the menu button and continues to play whatever you are watching. This has really been my largest issue with the last update as it results in lots of spoilers.
  14. May 11, 2012 #74 of 248

    Lars_J Member

    Feb 1, 2005
    It sounds to me (not an expert, but I have replaced HD's including my TiVo one in the past) like your hard drive might be failing. If I were you, I'd replace the HD with a new one while you still could access the existing data to copy over.
  15. May 11, 2012 #75 of 248

    beobuff Member

    Feb 6, 2009
    All of the details you provided were most welcome, but you have overlooked what is perhaps the most important feature of this new upgrade for many users (including myself): the fact that the HDUI menus and submenus execute a good deal (3-4 times) faster than before! The iPad and iPhone apps (which apparently feed directly from the Tivo devices as opposed to over the Internet as I had previously thought) also execute a good deal faster and are more stable as well. This speed increase is a vast improvement and provides a great enhancement to the overall Tivo experience. Engineering really did their homework on the new code. Thank you, thank you, thank you!!!
  16. May 11, 2012 #76 of 248

    crxssi Veteran TiVo User

    Apr 5, 2010
    Every time something like this has been reported, it is followed by hard drive failure or fan failure. Has little to do with the update and everything to do with the unit being rebooted.
  17. May 11, 2012 #77 of 248

    crxssi Veteran TiVo User

    Apr 5, 2010
  18. May 11, 2012 #78 of 248

    NotVeryWitty Too Big to Fail

    Oct 3, 2003
    Central Mass.
    I had this same issue while playing with Netflix last night. I saw the new listing for Dark Shadows and selected it so I could add it to my Instant Watch list. Where the menu should show up listing the options, it was totally blank. I could press the up and down arrow buttons to move the hightlight up and down, but the text never showed up. Exiting the submenu and immediately bringing it back up did not fix it. After completely exiting the Netflix app and then going back in, the submenu displayed fine.

    [I also saw it a few other times too.]
  19. May 11, 2012 #79 of 248

    sbiller Active Member

    May 10, 2002
    Tampa, FL
  20. May 11, 2012 #80 of 248

    atmuscarella Well-Known Member

    Oct 11, 2005
    Rochester NY
    Thats how mine sounds at the beginning of a restart (I have a 2TB Seagate in mine). Maybe you should restart it again to see if it clears up.

    Good Luck,

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