Came home the other day and Cablecard 2 was only receiving basic channels. Had them send a signal to the card and still basic only. Guy comes out and installs new card. Everything works except four channels that, when tuned to, pull up the pairing screen for Cablecard 2. When I hit clear, it tunes the channel. The tech had no idea what to do and eventually left. Waiting on a call from a higher level of support, but I doubt it'll come. Has any one ever heard of this happening?