1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't get new channels and channel guide to sync!

Discussion in 'TiVo Help Center' started by inane2, Feb 4, 2014.

  1. inane2

    inane2 New Member

    Sep 22, 2012
    Good afternoon guys,

    I’ll start off by saying I’m working with a TiVo Premiere. I’d like to discuss two problems with the wonderful forum members here.

    Late last fall, my cable provider began changing over their analog channels to digital, aka, the digital transition. Postcards were mailed out asking how many QAM tuners you would need. Checked my owner’s manual to find out my TV (09’ Sony) has an internal QAM tuner. During the transition, a banner began to scroll across the tops of channels stating “If you see this banner, please re-scan your TV”.

    When I rescanned my channel list through TiVo central, it pretty much doubled the channels. Here is the first of my two problems. I’ll use channel 41, FX, for an example. My TiVo picks up channel 41 and labels it as FX and has the programming guide info and so on at top. While this info is displayed, I’m receiving no signal (as it is the old analog signal and is dead) and it gives me a warning message stating no signal. However, TiVo also finds channel 41-1, the new digital version of FX and labels it as CH41FX. The picture is there and looks great, only it won’t retrieve the programming info. Basically, it is somehow pulling in the old analog channels (with no picture) and is assigning the programming info to these channels. It’s also finding the new digital channels and is assigning “-1” to them but won’t line up the guide info with the new channels. This has screwed up all of my season passes and will only let me record by manually doing so by entering the channel, time and date.

    I’ve deleted the channel list, rescanned, checked and unchecked boxes multiple times over the last 2-3 months. If I uncheck all of the old analog channels, this still won’t line up the new channels with the channel info. I’ve even gone in and changed the zip code from which is seeks your cable service and programming info from.

    The second problem is when I rescan, if continually doesn’t find the digital versions of 8 certain channels. It will find the old, dead analog signal but will not find the new, digital, -1 version. No matter how many times I scan, it won't find the digital version of these same 8 channels.

    I called the cable provider first and then referred me to TiVo. Called TiVo and those guys were very nice but referred me back to the cable provider.

    Any thoughts or suggestions as I’m really missing my season passes!!!
  2. tatergator1

    tatergator1 Active Member

    Mar 27, 2008
    Columbus, Ohio
    You need a Cable Card from your provider. Tivo Guide data does not support digital cable channels via Chanel Scan. You must have a CableCard and re-run Guided Setup, choosing the proper digital channel line-up.
  3. inane2

    inane2 New Member

    Sep 22, 2012
    Thanks Gator. The Tivo tech briefly mentioned the cable card but oddly enough the provider never mentioned it.

    If I researched it correctly, it looks like I need a multi-stream or "M" card. Does that sound correct? My cable provider offers the cable cards for $2 / month.
  4. caddyroger

    caddyroger New Member

    Mar 14, 2005
    Some where...
    Yes it will be m card.
  5. inane2

    inane2 New Member

    Sep 22, 2012
    Sent my better half to our provider to pick up an M-Card. As I was afraid, they give here the overplayed situation about how they have to come out and install the card and charge us some ridiculous service call fee. Best I can make out, FCC specifies that I can install the card myself. I told here to walk away and I will have to go up there myself.
  6. scandia101

    scandia101 Just the facts ma'am

    Oct 20, 2007
    MN, greater...
    It's not as simple as the FCC says I can.

    They only have to allow self installs of CC's if they allow self installs of other equipment. If your cable provider does not allow any self installs at all, then they don't have to allow you to self install a CC.
  7. inane2

    inane2 New Member

    Sep 22, 2012
    Thanks for the follow-up scandia101. I certainly didn't go in there with that attitude. We all have to answer to someone.

    Thankfully, I deal with CFR's (Code of Federal Regulations) everyday for a living. Their "legalese" can be tough to interpret.

    From 47 CFR 76.1205 section B:

    (b) A multichannel video programming
    provider that is subject to the requirements
    of § 76.1204(a)(1) must:

    (1) Provide the means to allow subscribers
    to self-install the CableCARD
    in a CableCARD-reliant device purchased
    at retail and inform a subscriber
    of this option when the subscriber
    requests a CableCARD.

    This requirement shall be effective August 1,
    2011, if the MVPD allows its subscribers
    to self-install any cable modems or operator-
    leased set-top boxes and November
    1, 2011 if the MVPD does not allow
    its subscribers to self-install any cable
    modems or operator-leased set-top

    (i) This requirement shall not apply
    to cases in which neither the manufacturer
    nor the vendor of the
    CableCARD-reliant device furnishes to
    purchasers appropriate instructions for
    self-installation of a CableCARD, and a
    manned toll-free telephone number to
    answer consumer questions regarding
    CableCARD installation but only for so
    long as such instructions are not furnished
    and the call center is not offered;

    So as you can see, B(1) sets two different dates. The first is if your provider allows self installs and the second date is if the provider does not allow self installs.

    Tivo certainly meets the requirements of (b)(1)(I) as it offers both detailed instructions and a toll-free number.

    My provider does allow self installs. When they claimed not to, I reminded them of their YouTube videos walking people through the various self-installs. Either way, we are way past both dates mentioned above. Their "fee" was because they have to come out and "pair" the card with the device. Their pairing involves writing down host ID, data ID and card serial number and calling it back in to the plant - aka- the same thing I will do when I call in.

Share This Page