1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't get most channels on new Tivo Roamio - no one seems to know why

Discussion in 'TiVo Roamio DVRs' started by kylelauren, Jan 1, 2014.

  1. Jan 1, 2014 #1 of 11
    kylelauren

    kylelauren New Member

    3
    0
    Dec 27, 2013
    We just got a brand new Tivo Roamio Pro for Christmas. Went through the whole process of setting up the cable card and tuning adapter and no matter what we do, we can't get any channels past 25 or so. We have called Time Warner, we have called Tivo, we have called the cable card hotline and everyone claims that what they're seeing on their end is that it "should" be working. We get a V58 message on almost every channel.

    I've tried downgrading it to 4 tuners, I've restarted everything, re-run the setup of everything and I am at my wit's end!

    Any other ideas? They are sending a technician out on Friday, but every time I ever get a technician from Time Warner, they have no idea what they're doing anyway...
     
  2. Jan 1, 2014 #2 of 11
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Sounds like your cablecard doesn't have all the appropriate codes (for your subscribed channel packages) loaded on the OCUR device. I had this too when I first got setup. You may need to talk to tier 2 support if the normal customer service rep isn't able to fix it for you.
     
  3. Jan 1, 2014 #3 of 11
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    Do you have a Motorola cablecard? If so, what does the Conditional Access screen say on the "Con" line?

    Also, is the light solid on your tuning adapter showing it is connected?
     
  4. Jan 1, 2014 #4 of 11
    kylelauren

    kylelauren New Member

    3
    0
    Dec 27, 2013
    Is there a special way to get them to connect me to tier 2 support? (Time Warner Tier 2 or TiVo?) Thus far, I haven't been connected with anyone who has experience.

    My CableCard is a Cisco, and yes the light on the tuning adapter is solid green.
     
  5. Jan 1, 2014 #5 of 11
    tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Did you have TWC cable boxes before? Did/do all channels come through on a TWC cable box? Do you have another coax outlet you could temporarily move the Roamio to troubleshoot potential cabling issues at your current install location?
     
  6. Jan 1, 2014 #6 of 11
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    I'm not on TWC, but this post has their CC hotline

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=476147
     
  7. Jan 1, 2014 #7 of 11
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    Sounds like your cablecard is not paired. On the CP Info screen do you see "Auth Status: CP Auth Received"?
     
  8. Jan 1, 2014 #8 of 11
    ADG

    ADG Allan

    2,122
    4
    Aug 19, 2003
    New Jersey, USA
    I agree it sounds like a cable card issue. I'd suggest retuning it and getting a different card and then go through the pairing process again.
     
  9. Jan 1, 2014 #9 of 11
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Maybe - depends on who you get when swapping it out. My card wasn't added to my account properly at the local office pickup and then I spent 3-4 hours on the phone until getting someone that could fix it. Often tier 1 will give up and dump you to a truck roll (which doesn't solve anything). If you return it, the next one might get added properly (which maybe faster in the long run).

    Like the previous poster mentioned - your card needs paired properly too. Normally you'll get a popup indicating its not paired / authorized on encrypted channels.

    However, you'll get clear QAM w/o pairing (not encrypted / locals only) on TWC. It may explain why you didn't get any channels past 25 to work for you.
     
  10. kylelauren

    kylelauren New Member

    3
    0
    Dec 27, 2013
    Thanks everyone! It wasn't paired properly. My fiance swears up and down that he completed that step yesterday with the CC hotline, but the CC hotline rep I spoke to today said that it either didn't work or wasn't done. WHEW. The headache is finally over!
     
  11. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    :up: Good to hear it was only a cable card issue.
     

Share This Page