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Cancel questions

Discussion in 'TiVo Coffee House - TiVo Discussion' started by herbman, Apr 29, 2012.

  1. herbman

    herbman Member

    114
    0
    Apr 8, 2008
    I have a 12.95 premiere, about to come up on 1 year commitment on 5/2. I am also moving and will not have the TiVo out of storage for a few months, so I want to cancel. Cable cutoff is 5/9.

    The questions:
    1. When is the earliest I can call to cancel? Can I do it now such that I won't autorenew on 5/2 and pay for the month I'll only be using a week of? What will my premiere do for that week if I do so?
    2. If/when I resume, will I still get the 12.95 rate?

    Thanks!
     
  2. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Sounds like you are basically going to cancel it for one month.
    If that is the case, I wouldn't bother.
    I just think having to call TiVo to cancel, and then resubscribing later would be more of a hassle.

    Consider how much you value your time. It may be cheaper to just pay for the month you won't be using it and keep the subscription active.

    Plus, I wouldn't take the chance of losing the $12.95 rate.

    Edit: I see that you may have the Tivo offline for a few months? That makes the decision a little more difficult.
    I would call TiVo and explain your situation. Maybe they will put a note in your account so that when you call to re-subscribe, you can still get the $12.95 rate.

    If you do cancel and your Premiere gets that status, it will become a dumb TV tuner with no live buffers or EPG, and (IIRC) you will only be able to watch recordings straight through (no trick play functions).
     
  3. Joe01880

    Joe01880 I love my TiVo

    674
    2
    Feb 8, 2009
    Boston
    You could call to cancel, see if they make you a deal. If its a deal you like take the deal, if not see if they can suspend the service for the month you wont be using it and carry it over. Either way unless you are canceling TiVo for good i agree with the previous post that it would be to much hassle to actually cancel just to start it back up in 30 days time.
     
  4. herbman

    herbman Member

    114
    0
    Apr 8, 2008
    It's going to be a few months minimum, but, more annoyingly I am not sure yet if I will even be able to use it where we eventually land, due to cable considerations. Hence, the if/when..

    The question is really about the week and how long after cancellation I would have before the TiVo becomes a doorstop.

    I suppose I could just pull the Ethernet that week.
     
  5. scandia101

    scandia101 Just the facts ma'am

    10,519
    0
    Oct 20, 2007
    MN, greater...
    If your monthly subscription renews on 5/2, you can cancel the subscription anytime during the current subscription period (4/2 to 5/1) and your subscription will run until the paid period ends. If you want it to continue to run through 5/9 when your cable gets disconnected, just unplug the ethernet before the subscription ends.
     
  6. herbman

    herbman Member

    114
    0
    Apr 8, 2008
    TiVo just did me a solid. They are simply suspending billing (but not service) for four months to give us move time, and when billing resumes it will retain the 12.95 rate. Not too shabby!
     
  7. lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    No, not shabby, at all. It's win-win for both TiVo and you. They get a good shot at keeping a customer and you don't have to pay for service you aren't using.
     
  8. severe

    severe New Member

    69
    0
    Dec 11, 2009
    Was just about to post my experience after reading the OP. I was given the same courtesy when I moved, back in November.
     

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