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Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. Sep 27, 2006 #81 of 995

    razor237 Member

    Feb 1, 2002
    Jackson, NJ
    that sucks you had to go through that .... my install went great, i had a tech who was nice and knew about the cable cards & worked w/them b4. my install was the 1st tivo he ever did but we went thru the steps and everything was ok .

    I think you just had a tech who couldnt be bothered with having to do somthing that might take a little work to get working or was having a bad day

  2. Sep 27, 2006 #82 of 995

    wardude New Member

    Sep 27, 2006
    I had the cablevision guy try toinstall cablecards to for 3 hours, he had 6 cards with him but it did not work. Does anybody in Morris NJ system have success story with CC? If you do can you indicate the tech's name from the green slip they leave behind - near top left "tech#" field.
  3. Sep 28, 2006 #83 of 995

    brundlefly76 New Member

    Sep 6, 2002
    My installers just left. Installing the cards and having them autoupdate and start tuning channels was automatic, but the firmware upgrade took about 15 minutes per card - HAVE THEM INSERT THEM AT THE SAME TIME.

    The BIG problem is Cablevision's phone activation service which the installers will call to marry your account to the cards and enable pay channels - the woman they called needed to call another person on HER end, and she couldnt get through after 40 MINUTES ON HOLD. It was ridiculous because they had two employees sitting here doing nothing for 40 minutes after 10 minutes of actual work.

    Eventually the installers packed up and left and told me they would call back to ask me to test the premium channels after they got confirmation from the activation service that the cards were activated.

    I give the installers a B+ and the Cablevision cablecard activation service an F. There wasnt much confusion regarding my install, just delay.
  4. Sep 28, 2006 #84 of 995

    propermodulation New Member

    Jan 12, 2006
    So, I still have the same problem. I get all the HD premium channels but I am missing some of the SD premium channels.

    Well one more call to cablevision. Same old . . . same old . . . take the cards out . . . unplug the tivo . . . start it all back up . . . same problem . . .

    Then I was put on hold and after a few moments the line mysteriously went dead. I KNOW that the person at the other end just did not want to deal with it and hung up on me. So I have to start from square one once again!!!!
  5. Sep 28, 2006 #85 of 995

    mllacey New Member

    Jan 10, 2005
    Just got finish working a Cablevision tech and all channels & both cards are working on my S3.

    Here's what was done:

    1. The Tech checked my levels on the Coax at the Tivo and saw it at a -11db and reported that the Cablecard have been known to have problems with low signal levels when attempting to authorize Cablecards.

    2. The Tech checked the levels at the Main Splitter in my house and also found low levels.

    3. The Tech then checked the levels at the pole and found they good. He then replaced the connectors and the levels went from a -11db to 0db (I think that what he said).

    4. The Tech called the Operations Center and they were able to authorized both Cablecards within 5 minutes of each other with no issues.

    The Tech reports that he is seeing problems with Cablecard Authorization when the Signal is too low.
  6. Sep 28, 2006 #86 of 995

    verdugan Active Member

    Sep 9, 2003
    Sacramento, CA
    Wilt totally rocks!!! :up: I am no longer living in a Cablevision area, but when I did, I use to read the Cablevision Yahoo group. He was very helpful. Time and time again he got personally involved to solve customers' problems when they were getting stonewalled by CSRs. He also gave us plenty of information of what was coming. He was always up front.

    If you have Cablevision, I highly encourage you to join that group. DISCLAIMER: I have no ties to Cablevision or Yahoo groups.
  7. Sep 29, 2006 #87 of 995

    wbradney New Member

    Mar 3, 2003
    Cablevision guy(s) just left. It took 2.5 hours, two techs, one supervisor and 4 cablecards to get a working setup.

    First guy had no interest in looking at the instructions provided by TiVo (his first S3 install). He checked the signal strength, replaced a few splices to get a strong signal at the S3 and then put the first card in Slot 1 (he was about to put it in
    Slot 2 before I stopped him -- why didn't TiVo make the top slot #1? -- I bet everyone goes for the top slot first).

    First card was recognized as inserted but immediately threw error 161-1. First guy calls second guy (who has installed an S3 before) who tells him it's a dead card. Took it out and put another card in slot 1 - this time get a screen saying "No Application PresentPrepare to Download". I tell the guy I'd read that the cards download new firmware. It stays like that for about 30 minutes. He calls the second guy again and he says it's probably another dead card (reckons that the success rate on cards is about 40%, and half of those need another truck roll within a week).

    First guy only brought two cards with him (they're all the warehouse had in stock that morning). Second guy says he has two spare cards and he'll be over shortly.

    Second guy arrives with third guy (a supervisor) and two new cards. Neither new guy wants to know about the TiVo instructions. Both cards go in together and both are recognized and give out card info for authorization (although one card throws up 161-4 error first.

    First guy writes down the numbers on the screen. Then they realize that the they need the numbers on the back of the cards (if they'd read the instructions they'd have known that). They take the cards out and write down the numbers, and put them both back in (thankfully in the same slots they came from) in quick succession. The TiVo menus are going crazy with cards being inserted and removed, but ultimately they're both recognized without any errors.

    Guys 2 & 3 leave.

    First guy calls home for authorization. Waits 20 minutes on hold. Gives numbers for card 1. Waits 10 minutes on hold. Gives numbers for card 2. Waits 10 minutes on hold. Authorization complete.

    When I press Clear to get out of the gray & black screen, nothing happens. The S3 seems to have stopped responding to the remote, although it does "Boing" when I hit the TiVo button, so it's not completely locked. We decide to power-cycle.

    When the TiVo comes back up I'm back at the CableCard screen. Test the channels on both cards and I seem to be getting all the channels. Looks good.

    Sign the form, Guy 1 leaves.

    So after a sticky start, I have everything working.
  8. Sep 29, 2006 #88 of 995

    KaGe New Member

    Feb 29, 2004
    South Florida
    Hi everyone ... so I just moved to CT and a bought two new Series 3's ... substituting for the DirecTivo's I was used to having at my old place. I have Best Buy coming to install my new plasma and Cablevision coming to install cablecards in both TiVo's (they'll have to use the same LCD TV until the plasma's set up) so I think I'm in for a complete nightmare tomorrow.

    Anyway, here's my question ... when I signed up for cable last week, I didn't order any premium channels ... HBO, etc. ... planning to order them later once I got everything set up. Will it be more difficult for them to add the premium channels later with my cablecards? Should I add the programming tonight before the installers get here in the morning?

  9. Sep 30, 2006 #89 of 995

    jfh3 New Member

    Apr 15, 2004
    Denver area
    I would.
  10. Sep 30, 2006 #90 of 995

    norkusmark New Member

    Jun 27, 2003
    Ok, so the first 3 hour visit from Cablevision (monmouth NJ) resulted in two analog channels working. Todays 3 hour visit resulted in some improvement. After installing 2 new Cablecards, I get quite a few digital channels inclusing some network tv, some HD network tv and a whole bunch of regular cable channels... Still now CBS, regular or HD and also missing a whole lot more. They didn't try more than the two new required cablecards unfortunately, but both cards are giving the identicle channels which leads me to believe that its a card provisioning issue, and not the cards themselves. Has anyone experienced this yet? Any solutions. A supervisor is supposed to come next week. Oh, and I tried to call customer service to see if they could reprogram the cards since the techs are just pushing the same buttons on my remote that I would... no luck... I think you need to get to the "addressability" dept which I know takes the techs 30 minutes on hold to do...how effecient is cablevision? I will say, that all employees have been very professional.
  11. Sep 30, 2006 #91 of 995

    ITGuy72 New Member

    Aug 10, 2005
    Has anyone got their bill since getting 2x Cablecards installed? Curious to know if they are tacking on the premium outlet fee if all you have is one S3 with 2 Cablecards.
  12. Oct 1, 2006 #92 of 995

    rothsss New Member

    Sep 11, 2006
    Greenwich, CT
    Had 4 cable cards installed yesterday in my 2 tivos. The installer told me that not all channels would be available right away. A day later, 3 out of the 4 cable cards are missing channels, like the food channel (29) and HD HBO (750). I called Cablevision and Cablevision insists that they cannot diagnose and fix the problem remotely. I had to make a service appointment. Bummer. My wife is mad because she cannot watch the food channel.
  13. Oct 1, 2006 #93 of 995

    ThomC New Member

    Nov 4, 2003
    Had my install yesterday morning. I had already run guided setup and had been playing with the S3 all week, so I knew what channels were coming in without the Cablecard installed. After the 2 Hr install I had serious doubts, as I had less channels and error messages on the CP screen of the cablecard. The installer gave me the line that it might take a couple of hours for things to start working. He left but nothing improved in the next couple of hours. I called for them to come back because of this.

    When the tech got back, he mentioned that there is someone at the main office named Connie who really knows her s**t, when it comes to cablecard. Unfortunately we first had to go through several other layers of not-so-smart home office types who wanted to have me call Tivo since "this is clearly a Tivo problem". Once I explained that my canceling my IO account made it their problem, the tech was able to get through to "CONNIE!!!"

    Well long story short(er), after about 20 minutes of us doing nothing on site, (except staying on hold on the phone), Connie told me to restart and run guided setup. Everything now worked!!!!!!

    So the moral of the story is make sure your installer calls Connie.

    Other little notes:
    I have the same CC#1 eject button not working problem as others have reported here. If I was not able to make the cards work with Connie, this might have been more problematic. Fortunately the tech was a nice guy and saw that this was a separate issue.

    When running guided setup, for my system I had to answer that I receive CH 1 as a preview channel, (even though I don't), in order for me to get the correct channel lineup info.

    Now that install is done, I could not be happier with the S3!!!
  14. Oct 1, 2006 #94 of 995

    jfh3 New Member

    Apr 15, 2004
    Denver area
    Yeah, but sounds like you are happier with Connie ... ;)
  15. Oct 2, 2006 #95 of 995

    MikePeekskill New Member

    Apr 3, 2006
    Still in cablecard hell with Cablevision. Three cablecards later, and still getting that error message pop up on the screen (black and gray screen, white text) everytime I go to a premium channel. One card works fine and always has. The second one keeps freaking out, and three techs have come to the house. One guy said, "You may have to call to have them rebind that card." Any advice? Thanks.
  16. Oct 2, 2006 #96 of 995

    Will68 New Member

    Jan 1, 2004
    If your Cablevision tech was able to activate/bind the cards but you only get the TiVo supplied channel banner with no picture when testing channels read this!

    Here's the nightmare list of what was tried to get my S3 working this past weekend:

    3 visits from Cablevision of Woodbury

    Over 10 hours total of Cablevision techs onsite

    8 CableCARDs tried (4 pairs) with calls by tech to office for activation/binding

    The 3rd tech replaced cables and installed an outside ground (not needed but nice)

    At least 12 TiVo restarts (half by pulling the plug)

    3 or 4 repeats of the guided setup

    3 calls to TiVo VIP support (worse that a complete waste of time, you'll see why) :mad:

    OK now here's the deal,

    I had setup my TiVo to watch analog cable for about a week while I waited for the Tech to come and install the cards. According to the manual this is fine and even a time saver when it comes time to install the cards (WRONG).

    The Cablevision techs came one after another. Saturday rolled into Sunday as they went through the actions listed above. In my case the cards would always bind but could not tune in channels (except a couple of analogs starting with 14).

    During this fiasco the Cablevision tech said other installers had more success with S3s that had never been setup for analog first, I was sceptical about this. The person at the dispatch office also told him that some other S3 problems like this where resolved by doing a full "Clear and delete everything" on the TiVo. Unfortunately I was on the other line with TiVo VIP support when he told me this and they said "there is no way that would help". Bottom line is TiVo support was dead wrong! Three wasted hours later the end solution was this:

    Did a "Clear and deleted everything" on the S3 while both ACTIVATED CableCards were in the unit. Success!!! :D

    The last process takes over an hour so the tech left to catch-up on some other calls. When he called to say he was on the way back, what would have been a 4th visit, I told him the good news.

    Cablevision was great about this :)

    TiVo was terrible!!! :mad:

    TiVo gave me some bad advice and made no reasonable effort to help with the CableCARD issue saying so long as the card is recognized in the S3 their job is done and everything else is up to the cable provider.

    In the end it was not a CableCARD issue it was a TiVo issue since absolutely nothing was changed with the last set of cards. It was the clearing of the TiVo that finally resolved the problem.

    Shame on TiVo!!! :mad: They seem to be strong-arming the cable providers to do all the work since the FCC mandated that all CableCARD devices must be supported.

    You can almost here them laughing as they pocket your $800 for the S3 plus ever increasing service fees for a device they will not even help you to get working.

    In the end I do like my S3 but with this lack of support I will NOT be recommending TiVo to friends and family anymore. That's after being a loyal TiVo customer for six years (this is my 3rd TiVo).

    Good luck all
  17. Oct 2, 2006 #97 of 995

    mllacey New Member

    Jan 10, 2005

    I had the same problem it it turned out to be a low signal problem but only on Channel 2. As per the Cable Tech, the CableCard uses channel 2 for it's datastream.
    After they got my signal levels up and re-paired the cards the problem was cleared.
  18. Oct 3, 2006 #98 of 995

    jjsdfs New Member

    Aug 11, 2002
    Did you also do a guided setup after "clear and delete?

    I also was up on analog, the ccs were installed and I got all 0-99 channels ( aka analog), but after doing the prescribed guided setup I could only get a few random channels ( eg 702 showtime hd!). When checking signal strength, I could see all channels in bakc of the 90+ strength bar meter, but not when in regular viewing mode.
    After dismissing a lousy Tivo first tier rep, i got a supervisor who seems eager to help, but I had to resched my call to this evening.
    Also, I have a line amp in due to condo's weak signal. Does that influence the Tivo channel setting process? It impaired setup on the SA 8300 from TWC, was taken out of line, then reinstalled for the Tivos???
  19. Oct 3, 2006 #99 of 995

    Will68 New Member

    Jan 1, 2004
    Hey JJS,

    I had to do a guided setup after clearing the S3, however, it sounds like our issues are different. The only channels I was able to see where pure analog like 14 and a few others (ever the low channels are digital in Cablevision of Woodbury).

    In my case there was no difference between the channels I could see in the test mode (within the CableCARD screens) or when flipping through channels with live tv.

    It may still be worth trying a "clear and delete everything" then another guided setup while the activated cards are installed but your problem may be an incomplete setup of your cards or something else entirely.

    Good luck.

    Please post your results
  20. Oct 3, 2006 #100 of 995

    jjsdfs New Member

    Aug 11, 2002
    Thanks for the quick reply!

    I will update all after my 8PM PT call with the TIvo Supervisor.

    I remain concerned about the splitter plus amplifier I have in line due to weak signals in the condo complex. Cableco tech says I may need a rewire! Ugh! Strange though, because the TW SA 8300 works fine?

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