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Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. Sep 24, 2006 #61 of 995

    nyjklein J-E-T-S JetsJetsJets TCF Club

    Aug 8, 2002
    :) Well, my second experience went MUCH better. The Sr Technician they sent had already done an S3 install. Dispatch was very helpful and nice. She also had some instructions now on how to complete the configuration properly. It still took a bit of time to finish. But both cards are fully functional. Both have CP Auth Received. And both can decode all channels.

    :up: Thanks to Cablevision for turning this around quickly. :up:

  2. Sep 24, 2006 #62 of 995

    juancho New Member

    Sep 13, 2006

    I am also located in Greenwich. Scheduled for installation on tuesday. Will post results.
  3. Sep 25, 2006 #63 of 995

    pan4life New Member

    Sep 20, 2006
    I live in Brooklyn, NY, my 2 cablecard installation went fairly well on Saturday, one of the 2 cards they first tried were defective, and then the cards did a firmware update for about 20 minutes. They called in the info and it took about 20 minutes to activate, smooth sailing after that, love my S3 tivo!
  4. Sep 25, 2006 #64 of 995

    bremmma New Member

    Sep 20, 2004
    "No Application PresentPrepare to Download"

    This comes up on a black screen with a grey border that says This screen is displayed on behalf of your cable provider. the only option is Press CLEAR to Exit. Other than that, nothing appears to be happening.

    I'm working with Cablevision in Morris County. Any ideas how I can get this install working?

    I've heard people saying it takes up to 20 mins for the Cablecard to recognize properly. Anyone know whats goin on here?
  5. Sep 25, 2006 #65 of 995

    mllacey New Member

    Jan 10, 2005
    I Live in Matawan, NJ and my cablecard install also went smoothly but the cablecards will not Authorize.

    I've worked with a Tech and his supervisor but they both were clueless and say the problem is with the Tivo.

    The problem is that I can get some but not all of my Premium. channels but all premium. HD channels come in loud and clear.

    They report they un-paried the cards from the Host-ID then re-paired the card to the Host-id but still missing channels.

    So for now I can record via both cards as long as I don't attempt to record any SD Premium Channels.

    Series 2
    Series 2 Dual Tuner
    Series 3 (w/Weaknees 750GB on order)
  6. Sep 25, 2006 #66 of 995

    jmkirk New Member

    Jun 29, 2003
    mllacey - I have the exact same problem.

    Cablevision tech is at my home in CT now. Will let you know what, if anything, they do to correct.

    Other installs in my area have gone in without incident.

    My wife reports he is currently looking at the splice in the basement. Update - that went nowhere.

    Now on the phone with home-base, trying to get the cards authorized.
  7. Sep 25, 2006 #67 of 995

    propermodulation New Member

    Jan 12, 2006
    I am in northern NJ (Cablevision Ramapo).

    Got the cable cards installed. No problems or questions. The installer had not seen a Tivo but was VERY helpful. I even gave him the CC instructions from Tivo. He said he will copy it and hand it out to the other installers.

    Any way I checked Network HD channels - working, HBO HD - working, checked CMAX HD working, checked out some of the HBO SD channels - all working. So the installer left. Then I re-ran the guided setup and started going thru the channels in more detail and I am finding I am missing a few SD premium channels. (The Cable Co screen comes up with their number to authorize).

    I called up tech supporr and they updated the firmware on the CC over the wire. That took half an hour. They said they would call me back, but of course no call was received. Still missing a smattering of channels. I need to call them again.

    Any ideas on why SOME channels are missing and SOME are there????
  8. Sep 25, 2006 #68 of 995

    mllacey New Member

    Jan 10, 2005
    I tried contacting the number listed on the screen but they report they do not support Tivo's and Transferred me directly to the Tivo Support 800 Number.

    What disturbs me that I've spoken with four different "CableCard" specialist at Cablevison and none of them seem to know more that what I know.
  9. Sep 25, 2006 #69 of 995

    propermodulation New Member

    Jan 12, 2006
    The number listed is the Cable Company, so they won't "support" Tivo's. The screen is actually passed thru from the CableCard.
  10. Sep 25, 2006 #70 of 995

    mllacey New Member

    Jan 10, 2005

    I understand that Cablevision does not provide "Support" for my Tivo but I expected them to at least provide the necessary support to Activate the Cablecard when called upon. Also note that when the Cablecard is not Authorized fully you will get the "Call to activate" message.
  11. Sep 25, 2006 #71 of 995

    Norgoth New Member

    Dec 3, 2003
    Here is my running commentary of my install by Cablevision this afternoon. All in all I had a positive experience:

    " Ok, this is his first install of a tivo. Unfortunately, he was not informed by his office that this is a tivo install. I gave him all my printed material so he can read up before starting. He did take a few minutes to read it. I will keep a running update going.

    > > > > First update: So far so good. He read the directions and seems to be
    knowledgeable about what he needs to do. We are activating the first
    card now with Cablevision via a phone call.

    > > > Second update: Still waiting on Cablevision to respond that first card
    is activated. My installer said that it takes extra time because
    Cablevision has to call Tivo and Sharp(my LCD manufacturer) to bind
    eveverything together. Is this true? I remain skeptical on that issue.

    > > Third update: Cable Card 1 activated and encrypted channels checked.
    Everything is working fine. Installed card #2 and cable guy is on the phone waiting for activation of that card. All the activiation people seem to know exactly what is going on and handle their jobs professionally. I am not sure why the first
    activation person wanted the model of my tv though. Seems like an odd question.

    > Fourth update: Still waiting on card #2 activation. Cablevision on
    the phone said she is waiting on something. My cable guy is a bit
    concerned because he has another job to get to before 2pm.
    Interestingly, this card displayed that it was getting a firmware
    update, while the first card did not say anything like that. So far
    things are smooth but a bit time consuming. The tivo went through a few screens while doing the firmware update. At one point it brought me to the beginning of guided setup where you input your zip code. I
    just let it sit and it went back to the cable card information screen on its own.

    Fifth update: Still waiting on card #2 activation. I believe they
    are redoing the activation because the tivo is going through the
    screens again as I described above. This wait cannot be good for
    Cablevisions bottom line. They need to streamline this.

    Just as I was about to post this, the Cablevision activation person
    confirmed activation. I went through the channels with my cable guy
    and it is all working great. I gave him all my printed material for
    tivo installs so that he would have it for future reference."

    All in all, the install went well. Btw, my cable guy is an
    enthusiastic cable employee. He says they get great benefits and are
    paid fairly well. He stated that Cablevision is a great company to
    work for.
  12. Sep 26, 2006 #72 of 995

    propermodulation New Member

    Jan 12, 2006
    You are correct, but it's about playing the game. When you talk to Cablevision talk about getting the Cablecard to work and NOT about getting the Tivo to work.

    i.e. Hi Mr. Cable telephone support guy, I am having a problem with my newly installed Cablecard. The Cablecard show the following error. . .
  13. Sep 26, 2006 #73 of 995

    propermodulation New Member

    Jan 12, 2006
    This is complete BS. I can't even believe he said it to you. It's scary out there!

    p.s. any idea of what brand of Cablecard they gave you?
  14. Sep 26, 2006 #74 of 995

    mllacey New Member

    Jan 10, 2005
    Has anyone out there come across a FAQ for Troubleshooting cablecard problems ?
    We really need to know the "right" questions to ask so we don't get the run around when our cablecards are not working as expected .
  15. Sep 26, 2006 #75 of 995

    MikePeekskill New Member

    Apr 3, 2006

    I had the Cablevision guy over last week and again on Saturday. One of the cablecards is fine. All channels. The second doesn't work -- "Waiting for Auth" blah blah blah.

    The second guy comes and swaps out the 2nd card and it seems to connect and get authorization. However all channels (except broadcast) are pixelated.

    What was funny was initially cablecard 2 didn't work. He changed the card, got authorization, and suddenly cablecard 1 stopped working, but cablecard 2 was working fine.

    Any ideas on this one before I call the tech back in?

  16. Sep 26, 2006 #76 of 995

    jmkirk New Member

    Jun 29, 2003
    I'd call Cablevision again and schedule another visit. In the meantime you can try to work with them on the phone to re-authorize.

    I am now on third tech visit for CableCards.

    My second intaller was unable to fix my auth problem yesterday. He is back today with new cards, and has been working on it for two hours. At least he has not given up yet.

    I sincerely hope he gets the right combination of cards / support from the home-office to get it done.

    Not looking forward to breaking in a new tech.
  17. Sep 26, 2006 #77 of 995

    drew2k Drew != Drawn

    Jun 9, 2003
    Long Island, NY
    For everyone needing a second (or further) truck-roll to repair and/or replace the Cable Card due to problems from the initial installation: Is Cablevison charging you for the follow-up visit?
  18. Sep 26, 2006 #78 of 995

    jmkirk New Member

    Jun 29, 2003
    No charge on follow-up.

    I was told only the first truck-roll would be charged since the original CC hardware or install was flawed.

    -> Update after third truck- roll.

    New cards were installed (second set) and wife reports all channels working. Will check later tonight and repost if problem.
  19. Sep 27, 2006 #79 of 995

    norkusmark New Member

    Jun 27, 2003
    I'm in the process of having a cablevision (monmouth NJ) install my cablecards. The cards activated without a problem, but I'm only receiving the 2 analog channels. We're still trying to figure it out....make sure they follow the tivo directions to the T.
  20. Sep 27, 2006 #80 of 995

    Kshacknj Pompton Lakes NJ

    Sep 27, 2006
    The Phone Call:
    Me: I simply asked to order 2 cable cards from cablevision.
    Cablevision: They went on, saying you wont be able to do on demand etc
    Me: I dont care, just have someone give me two cards
    Cablevision: Ok fine, what TV is this going in
    Me: Its not a TV its a box (a Tivo Box)
    Cablevision: Is it a scientific atlantic or sony cable box
    Me: No its a Tivo Box
    Cablevision: We do not support any other boxes other than scientific atlantic boxes or sony cable boxes
    Me: Im not asking for support im asking for two cable cards.
    Cablevision: Ok hold on let me switch you to someone higher up
    Me: Waiting on hold listening to porno type of music, bored out of my mind
    Cablevision: Ok I talked to someone next to me and they herd of this Tivo, we will have someone come Tuesday.
    Me: Ok thanks

    Cablevision Guy: Ok wheres the TV that this cable card is going In?
    Me: Its not a TV its a Box, a Tivo Box
    Cablevision Guy: looks at the one page instructions on how to install the cablecard and says "You are about to make the biggest mistake of your life right here"
    Me: What do you mean?
    Cablevision Guy: These cable cards have a 95% failure rate, we have all kinds of issues with them
    Me: Ok well put it in anyways, if it doesn't work in 30 days ill return it no big deal, not the end of the world, I'll still keep the crappy scientific atlantic hd3000 for a month just in case.
    Cablevision guy: I guarantee you will have me back here trying to fix these cards
    Me: Ok well put them in and ill find that out for myself.
    CableVision Guy takes the old scientific atlantic box out (in a very mean way) and scraps my new wood TV stand with the bottom of the box.
    Me: Watch the F**** out you just F*****ed up my furniture which I just bought last month.
    Cablevision Guy: That wasn't me
    Me: I just saw you do it!! Why are messing with the Scientific Atlantic Box when I need 2 cable cards in the Tivo which was on the floor.
    Cablevision Guy: Im sorry, im testing your digital signal str with this meter.
    Me:Ok well how does it look?
    Cablevision Guy: Not good, not good at all. Let me see where your cable comes in.
    I show him where it comes in
    Cablevision Guy: your cable is split 2 times before it hits the box. For cable cards to work correctly it can only be split once before it hits the tivo.
    Me: ok fine make it one then.
    Cablevision Guy looks like he didn't want to hear that and makes it one split before it hits the tivo
    Cablevision Guy: For this to work you cant have the scientific atlantic box + tivo on at the same time.
    ME: Ok fine ill just unhook the scientific atlantic box from the cable and watch the old dvr stuff on it and turn it in when im done.
    Cablevision guy looked like he didn't want to hear that either and looks frustrated trying to figure out how to set the tivo up
    I look at the instrutions and basically told him what to do step by step since he couldn't figure it out (even tho its simple as mudd).
    We get everything installed and he calls in to cablevision to give them information of the cards + tivo Mac addresses etc and starts to leave. On his way out he says
    Cablevision Guy: The channels will start working in about 1 hour. It takes awhile for this to work.
    I wanted him to stay just to make sure it worked, but the other part of me wanted him to leave because he was useless and screwed up my furniture so I let him go

    After Cablevision left:
    I waited about 1 hour and noticed I had all the channels showing up except for the HD Premium channels Like HBO HD, Showtime HD etc... but all the regular HD channels where shoing up like ABC HD, NBC HD etc. So I decided to wait another hour or so to see if I get them. I waited another hour and same thing... So I waited one more hour just to see.. Again same issue, so I call cablevision because I figured it was on there end.

    The Last Phone call:
    Called support waited for 15 mins till I talked to someone and listened to more fantastic porno music while waiting.
    Cablevision Tech: Hello how can I help you
    Me: I just had a cablevision guy come today to install 2 cablecards and im receiving all of my channels except for the premium HD channels from like HBO HD, Showtime HD etc.
    Cablevision Tech: ok hold on let me look up your records..... Ok found it, what kind of TV do you have?
    Me: I have a sony TV, but the cards are in the tivo box.
    Cablevision Tech: Ok np, whats the model number of your TV.
    Im getting angry because I didn't feel like dealing with this again
    Me: This has nothing to do with the TV it has to do with the cablecards you guys installed today into my Tivo.
    Cablevision Tech: Ok well, what ill do it send some information to the cards to fix it.
    Me: ok sounds great.
    Cablevision Tech: You must turn off your box and turn it back on.
    Im looking at the Tivo remote to turn it off and apparently there is no turn off for the tivo box, it just turns the tv off that I can see
    I then look at the actual Tivo box and theres no on or off button
    Me: I don't see a on or off button anywhere on my tivo remote or box.
    Cablevision Tech:Theres one on there, there has to be.
    Me: I can reset it or unplug it, but theres no on or off for the actual Tivo.
    Cablevision Tech: I have one right here in front of me, theres a on/off button right on the scientific atlantic box.
    Im getting even more angry
    Me: Can I ask you a quick question?
    Cablevision Tech: Sure
    Me: Im talking about the two cable cards I just had installed today in my Tivo Box. Why the hell are you talking about my scientific atlantic box? Have you ever herd of anyone installing two cable cards into a scientific atlantic box? I bet not.
    Cablevision Tech: We do not support Tivo boxes.
    Me: Im not asking for support for the Tivo Box, im asking for suport for the cable cards which you installed today.
    Cablevision Tech is starting to have a major attitude with me
    Cablevision Tech: I have to send you to someone else, you and I aren't seeing eye to eye.
    Me: ok fine, give me someone with a brain please.
    Cablevision Tech puts me on hold
    As im on hold loving the music again, I notice that 100% of my channels are working
    Cablevision Tech: ok all of the other techs are busy can we call you back.

    Me: well actually whatever you did fixed my problem
    Cablevision Tech: ohh good I didn't think it would work, but all I did was send the cards its information again.

    Cablevision Tech: Do you have any other issues?
    Me: Nope thanks.
    Cablevision Tech: Please wait after your call to provide a survey on how our service was.
    Me: ok ill wait.
    I Hang up the phone before the survey

    Well after the issues with cablevision, I must say I cant wait till Verizons FIOs comes out! So far im happy with TiVO but im still having an issue where the guide data from Tivo doesn't come for channels 50-70ish.

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