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Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. Sep 21, 2006 #41 of 995

    wbradney New Member

    Mar 3, 2003
    Did you get any sound when flipping through digital channels in the signal strength screen? I see just the picture, with no sound. Analog channels sound fine.

    Also, how did you manually add channels to the guide?
  2. Sep 21, 2006 #42 of 995

    wbradney New Member

    Mar 3, 2003
    I'll add my progress with Cablevision in Morris County, NJ...

    Unpacked my VIP S3 today (arrived yesterday, ordered last wednesday) and ran guided setup to check out eveything is functional.

    Called Cablevision, asked for an appointment for install of 2 cablecards. CSR didn't ask what they were for and confirmed the visit fee of $46.95 and the monthly CC fee of $1.25 each. Appointment is for next Friday (could have been as early as Wednesday but Friday was better for me). On the whole the CSR was very courteous and professional.

    I'll update after the install.
  3. Sep 21, 2006 #43 of 995

    Sixto Member

    Sep 16, 2005
    You don't get any sound while using the signal strength screen. Just used it to find every digital channel that was unencrypted. You need to write down every unencrypted channel.

    You then go into the channel list screen and check off every channel you want added to the guide (that you wrote down in the previous step).

    You wipe this all away by running guided setup when you get the cable cards installed.

    Still running great since the weekend.
  4. Sep 21, 2006 #44 of 995

    Norgoth New Member

    Dec 3, 2003
    Sixto, thanks for the helpful posts, but where can I find the reference on tivo.com with respect to the guided setup. I searched throughout the site but could not find the article you refer to.

    Thanks and regards.
  5. Sep 21, 2006 #45 of 995

    jfh3 New Member

    Apr 15, 2004
    Denver area
    No, don't ignore any 161-X messages, just 161-4
  6. Sep 21, 2006 #46 of 995

    Sixto Member

    Sep 16, 2005
    The article is "Installing CableCARDs in a Series3 HD DVR"

    You can go to support and search on "01-04-16"

    Also here's the link:

  7. Sep 22, 2006 #47 of 995

    nyjklein J-E-T-S JetsJetsJets TCF Club

    Aug 8, 2002
    For all those who've had success, did any of you note the manufacture date printed on the cablecards. Wondering if newer cards are more successful. The one's that they brought for my bad install were from April 2005.
  8. Sep 22, 2006 #48 of 995

    Sixto Member

    Sep 16, 2005
    Don't know. They were labeled SCM/NDS. Don't think I have the guts to actually remove either to look :) ... they've been rock solid.
  9. Sep 22, 2006 #49 of 995

    nyjklein J-E-T-S JetsJetsJets TCF Club

    Aug 8, 2002
    That's interesting! Cablevision in Hudson County, NJ is using Scientific Atlanta Powerkey cablecards. I just assumed (I know, I know ASS) that all of Cablevsion in the NY Metro Area would use the same cards.

    So, can others that have had success post what type of cards they have (if not the dates)?

  10. Sep 22, 2006 #50 of 995

    JoN8282 New Member

    Feb 26, 2005
    i called cablevision to set up this appointment last saturday, unfortunantly there was quite a wait, and this was the earliest appointment i could get that gelled with my work schedule. I am glad i waited, i got an excellent installer. The phone operator was familiar with the series 3 tivo, and asked me to confirm the model # for her. She did not even question the need for 2 cards for this device.

    my cable card installer John from Cablevision (IO) just left. This was his second s3 tivo in as many days, he was extremely knowledgable about cable card technology, tivo, his companys policys, pricing, technical support, and was overall a great guy to talk to.

    He immidiatly picked up the cable card installer instructions i left on the box, looked at it, and noted that he read and followed these exactly yesterday and could do it from memory. He then perfectly executed the installation. He did insert both cards before calling, but upon calling he requested that the first card be activated first, and clearly stated to the operator that this was very important.

    It then took about 20 minutes for the entire thing to go through, while waiting, we discussed lots of things, including the fact that IO in my area is 100% digital on all channels including those under 100, and i will recieve the digital version via my cable cards no problem. He also noted that only the ethnic channels were using switched video, so i should have really no problem as far as that goes. He noticed this forum up on the computer, and asked how his company and the competition were doing, i let him know the basic jist of these posts, and he was pleased that so far there havent been any real issues noted with cablevision. I did mention the problem some people are having with having to "re-hit" the cards etc, he informed me that it is probably because the card installer did not wait to make sure "CP [copy protection] authorization was complete" - this took longer then anything else on my setup. All channels including prem. channels and hd were coming in clear for a solid 15 minutes before the CP auth was granted. He said if it didnt get granted, the cards would turn off next time they contacted home. I suspect this is the problem many people have been having.

    once both cards recived this authorization, he took my sci atlanta dvr and the generous tip i provided, shook my hand and left.


    btw - as far as billing goes... $45 to install cards / $1.25 per month per card for card rental. I am in no mood to argue with that at this point. Cablevision office in Oakland, NJ. scientific atlanta cable cards - didnt get a good look at them, and dont plan on popping them out to look any further.
  11. Sep 22, 2006 #51 of 995

    brundlefly76 New Member

    Sep 6, 2002
    Picked up the last Series 3 at Norwalk Best Buy, hidden on an upper shelf with no display.

    Salesperson said they had just got them in yesterday.

    BB website had indicated the store was out of stock but I checked in person anyway, lucked out.

    Called Cablevision sales dept, and when I told them I wanted to schedule a Cablecard install, they knew exactly what I was talking about and routed me immediately to another person who scheduled it for 3 business days from today - outstanding.

    We'll see what happens when they actually show up.
  12. Sep 22, 2006 #52 of 995

    rothsss New Member

    Sep 11, 2006
    Greenwich, CT
    I hope Cablevision will send me the same guy that installs your Series 3. I am in Greenwich too. Install scheduled for Sep 30th.
  13. Sep 23, 2006 #53 of 995

    Norgoth New Member

    Dec 3, 2003

    You should edit your post about the tip. These guys are not allowed to take tips and could get fired if someone from Cablevision can figure out who the installer is.
  14. Sep 23, 2006 #54 of 995

    drew2k Drew != Drawn

    Jun 9, 2003
    Long Island, NY
    Really??? I've never heard that ... is this a new policy?

    I recall tipping the two installers who first set up my cable modem in the fall of 2000 - I was one of the first in my area to have it installed and they were here for quite a while, ran a new line, etc.

    I thought they deserved a tip, so I gave them one.
  15. Sep 23, 2006 #55 of 995

    ginolee New Member

    Sep 13, 2006
    My installer came today a couple hours ago to install my two cable cards.

    This was his first Tivo Series 3 install, so I was a little nervous.

    He inserted the first cable card into slot #1. We waited about 5 minutes but nothing happened.

    He then inserted the 2nd cable card into slot #2. After about 2 minutes, the MMI screen came. So then it occurred to us that the first cable might be defective.

    He had brought a spare cable card, so he inserted that one into slot #1.

    He called up the provisioning department and gave them both sets of cable card information to provision. cable card #2 activated after a couple minutes and I was able to verify a couple channels, including a regular HD channel and an encrypted HD channel (HBO).

    We were wondering why cable card #1 wasn't activating and then he realized that he had given the card information from the initial defective card.

    He called up provisioning and gave them the correct card information, but it still wasn't working. So I took out the working cable card in slot #2 (since it was hot-swappable) to make sure that wasn't interfering with activation. I think the activation then worked for the card in slot #1. We were able to check 3-4 representative channels including an encrypted channel.

    When I put card #2 back in its slot, it wasn't working, so I restarted my Tivo.

    I think it took about 5-10 minutes for both cards to "boot up" properly. Then both cards were working.

    One thing that helped activation was checking the 'CableCard CP Screen' occasionally while waiting for activation.
    Two entries seem most relevant:
    Auth Status: CP Auth Received
    PowerKey status: Ready

    I think CP stands for 'copy protection'.

    If Auth Status shows something 'not authorized' then the card hasn't been activated.

    I think my software engineering background helped to assist my installer with the process. In particular I made two suggestions that were helpful:
    1) once 1 card was activated, I took out that one activated card.
    2) Once both cards were activated separately, but both together weren't working, I restarted my Tivo.

    I think the entire process took about 1hr 15 minutes. I would guess perfect execution and verification would have probably taken about 30-45 minutes.

    Hope this helps. So far, I *love* my new TiVo ! :).
  16. Sep 23, 2006 #56 of 995

    aabo New Member

    May 12, 2004

    I'm not sure that is the case. I also had my install today and it appears that a lot of the scientific atlanta cards that cablevision uses have outdated firmware. It took about 20 minutes for each of my cards to be recognized while they downloaded new firmware. The tivo does not tell you the cards are doing this unless you go out of the CC decoder screen. I learned this the hard way. After about 20 minutes of firmware downloading the cards where able to be activated without any problems.

  17. Sep 23, 2006 #57 of 995

    jmkirk New Member

    Jun 29, 2003
    Fairfield County, CT

    I had Cablevision here yesterday for my install. Unfortuantely I was at work, and left the wife here for the install. All seemed fine when I arrived home, although after surfing I found both cards cannot pick up the encrypted (HBO, etc) channels.

    Based on what I read earlier in the thread, I checked the CC menu for CP and both are waiting for CP auth.

    Cards are both Scientific Atlanta PowerKey

    Customer support was not able to do anything remotely. Truck roll #2 on Monday - yeah.

    Will definitely have a sit-down with my wife to go over channel checking procedures.

    At least I was able to watch Ohio State in HD.
  18. Sep 24, 2006 #58 of 995

    krstone New Member

    Jun 1, 2003
    With the Tivo Series 3 and Cablecards, is there any problem getting the sports packages (such as MLB Extra Innings)?
  19. Sep 24, 2006 #59 of 995

    keng New Member

    Sep 22, 2006
    All's well! Cable guy just left. He actually went to the Tivo website before he came - to learn how to install the cards since it was his first. It was amusing to listen to his conversation with the person who was activating the card. "You're putting into a what?"
  20. Sep 24, 2006 #60 of 995

    roylevitt New Member

    Feb 27, 2004
    just had two cards installed in my series 3... it was a breeze. Works perfect and not a single problem!!!

    Thank Norwalk Cablevision.

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