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Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.
See my post in the FAQ thread about this and send them a copy of that text.
Do you HAVE to schedule and install for the 2 cable cards for the Series 3? Are we not allowed to go into the retail store and pick them up, the way I did with the Cablevision DVR?
Right now, depnding on the corporate or local policy, you may have to have a truck roll. If they are nice, or you speak to someone you really know, or they know you as a better customer, they might hand them to you over the counter.
I just made an appointment for Cablecard installation. All Cablecard appointments must be made through a supervisor who asks what equipment will be used.
They were briefed on Tuesday that a new Tivo requires Cablecards and to be ready for new appointments. The calls started that day and have not stopped since. It is the most Cablecards requested in CVC's history.
They will not allow you to pick up the Cablecards and are instructed to make appointments and notify us of the $46 charge for installation.
The nearest appointments are late next week! I will report later...
As described above, Cablevision of Westchester requires an appointment... they charge $46 to deliver and install the 2 cards... and there is also a monthy fee. You can NOT pick them up at a retail cablevision office. It's their little way of getting some $$$ back for you not using THEIR DVR.
Maybe, maybe not. When I got my first 8300HD DVR (which was my 1st box -- previously I just didn't get HD or channels requiring a box), CableVision required a technician (who turned out to be a subcontractor) to come and install the box. The technician did have to call an operator at CableVision and read them some info that was displayed by the DVR when it connected to the head end. I suspect the same will need to be done for the cablecards.
Later when I traded the box for another one due to problems, they let me do the swap at the store/without a technician dispatch.
I picked up my 8300HD DVR from Cablevision of Westchester.. my first cable box with them.. and they just handed the box to me. When I got home, I plugged it in and had to call them to pair it to the card.
Yea, I guess they don't trust their customers with the technical job of dialing the phone!!!
Ok, so I called to have them install the cable cards (they would not let me install myself).
What a rip for installation, tho.
$45 for the first card and they want to charge $25 for the second, even tho I told him it's going into the same device.
Is this correct? What have other people been told??
I guess this is how they get around their "nominal fee" for cable cards.
NJChris. FIOSTV it just around the corner for you. Let them know that you will be out the door ASAP with service like that! I love competition!
What did they tell you about what they are charging you?
$1.25/month per card and $46+ for install visit
Thank-you very much for that report. I have Cablevision coming later this week. this news is very encouraging. BTW, what area with Cablevision are you with?
Had my 2 Cable Cards installed today (Oakland area) -
It went fine. Took a while, but it worked out just great and I think it was his first Tivo CC install in the area.
Unfortunately, my Plasma went on the fritz 2 days ago and cant use it until it's fixed.
So I'm watching on my computer monitor through s-video.
Appointment made for Oct 2nd, Suffolk, Long Island.
TiVo delivered today. At work now unable to concentrate...need to go home and play!
CableVision/Optimum in Central New Jersey (Monmouth County). Called today for install, coming out Sunday ($47). As soon as I said Tivo 3, I was transferred to a Sr. agent that knew exactly what to do.
Anticipating a smooth install...I hope.
I had a really bad experience with Cablevision of Hudson County last Saturday. I won't go into all the gory details but they spent close to three hours at my place most of the time arguing with the dispatch people about whether or not they would configure the cards at the headend, whether they "supported" the TiVo, whether the TiVo needed a "different" type of card that Cablevision didn't have and more time waiting for someone to show up with additional cards since the dispatch completely refused to configure the first two claiming they were assigned to someone else's account.
Eventually we got the first card partly working, I can tune the majority of channels, encrypted and not, but not all channels (still haven't got "CP Auth"). The second card they could not get to work at all.
I had to schedule a second install visit for this coming Saturday when a "Sr. Technician" is supposed to show up.
I had my cards installed today ...took around 1hr 1/2 , had some tbls with two of the cards but finaly got two working . The tech was great , he never seen or heard of the S3 . Now i have both cards in and working ok, the whole install went great
btw cablevision monmouth NJ - Jackson area
I had my Cable Cards installed today. The whole process took about an hour and a half. Was a minor issue with my S3 not recognizing the card initially, that was fixed by taking out and reinserting the card. The tech and dispatch where both great. They had never seen nor heard of the S3. I actuallly printed out Sixto's description of his install and followed his instructions. Everything went great. The tech and dispatched both thanked me for helping them. They said it makes a big difference if the customer knows what is going on. So if you are here in this forum, you probably know what's going on, print out SIXTO's post, give it to the tech along with the tivo instructions. It will help. I am on Long Island in Suffolk County. Cablevision of woodbury.
Morris County Cablevision installed today. Everything went perfectly. It took about 20 minutes. The installed cards were recognized immediately.
Make sure they are the latest and most updated cards--and you can get both working even before they are "zapped".
Go to a digital station after setup and it will say "station blocked" in the grey screen. That means they are working and waiting for an authorization.
Ignore any 161-X error messages and proceed with the install.
Now, if it could just tell me what station I'm on in the front panel, I would be thrilled!