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CableONE CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by IDSmoker, Dec 5, 2006.

  1. Dec 5, 2006 #1 of 44
    IDSmoker

    IDSmoker Member

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    0
    Apr 10, 2004
    Boise, ID
    I'm considering making the jump to Series 3 (from my Series 1 w/ lifetime), probably followed shortly by the jump to HD.

    According to the CableONE service rep I spoke to, getting CableCards is as simple as taking in one of my 2 current digital cable tuners, and exchanging it for 2 CableCards (and an additional $2.95 a month). I'm not sure if I could get rid of the additional monthly charge by exchanging both tuners, but I plan on keeping one for the bedroom anyway.

    Before I start down this long, possibly trouble-filled, and definitely expensive road, can anyone chime in with their experiences with CableONE related either to the Series 3, CableCards, or CableONE's high-definition service in general (I've also thought of going the OTA route).

    Thanks.
     
  2. Dec 7, 2006 #2 of 44
    IDSmoker

    IDSmoker Member

    329
    0
    Apr 10, 2004
    Boise, ID
  3. Nov 2, 2007 #3 of 44
    BiloxiGeek

    BiloxiGeek Reality Challenged

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    Nov 18, 2001
    Gulfport,...
    Did you ever make that jump? I just took advantage of the TivoHD lifetime transfer offer. Waiting for the new box to arrive and will be shopping for a new HDTV this weekend. I'm on CableOne in Biloxi, Ms and was curious if you ever got this working.
     
  4. Nov 3, 2007 #4 of 44
    IDSmoker

    IDSmoker Member

    329
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    Apr 10, 2004
    Boise, ID
    Yes, I did make the move to a Series 3, cable cards from CableOne, and a HD TV.

    I am very happy with the upgrade!

    There was an issue with the cable cards at first. The first CableOne technician I talked to on the phone didn't know much about them and we didn't get the correct numbers put into their system. When I called back later, I got a more knowledgeable person and got everything straightened out.

    The only problem I have now is that I'm finding that occasionally, 2 High-Def tuners aren't enough! <grin>

    I tried hooking up an OTA antenna using a splitter to go to both the TV and the S3, so that I would be able to watch the TV while recording 2 shows on the S3, but for some reason, the TV is only picking up 2 digital channels, even though the S3 gets everything available in my area.
     
  5. Nov 5, 2007 #5 of 44
    BiloxiGeek

    BiloxiGeek Reality Challenged

    502
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    Nov 18, 2001
    Gulfport,...
    Got my Samsung HD TV set up and working with the normal digital cable. Should get my TivoHD today. CableOne is scheduled to come out tomorrow with two S cards. CableOne never asked me what kind of TV I wanted the cards installed in so we'll see how much resistance to a Tivo install I get tomorrow.

    Did CableOne charge you one fee for the installation appointment or a fee for each card they installed? They told me that it would be $30 for each card. I asked about an M card but she said they aren't available yet.
     
  6. Nov 6, 2007 #6 of 44
    IDSmoker

    IDSmoker Member

    329
    0
    Apr 10, 2004
    Boise, ID
    No, I picked up my cable cards when I dropped off my old receiver (I had 2, so I turned one in to help with the monthly fees).

    I convinced them that I knew what I was doing well enough to handle everything over phone, which was true once I got a knowledgeable tech on their end of the line.

    After all, the "installation" only amounts to sticking the cards in the device, getting the device to set them up correctly (which with a TiVo, you are going to know more about than they will), and then getting the device to display a bunch of numbers that have to be put into CableOne's system correctly.
     
  7. Nov 6, 2007 #7 of 44
    BiloxiGeek

    BiloxiGeek Reality Challenged

    502
    0
    Nov 18, 2001
    Gulfport,...
    Yep, but the techs down here apparently won't trust us to do it. Luckily the tech they did send out had installed CC's in TiVo's before so he had some experience. He ran all the paperwork, I ran the remote and it went pretty smoothly.

    First card installed no problem. Second card kept throwing some really obnoxious errors. So he pulled it out and got another one. That 3rd card installed with no problems. Enjoying A&E HD right now and all the appropriate channels seem good on both cards.

    High point of the experience: They only charged me the one $30 install fee, not one fee for each card. Apparently their phone people don't have the correct info. Imagine that!
     
  8. msu-dawg

    msu-dawg New Member

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    Jan 7, 2006
    Glad to hear that Cableone on MS coast is putting cablecards in Tivos. We currently have 2 older series 2 single tuner units and have been debating getting either the Series 3 HD or the newer HD Tivo for a while but have been holding my breath on support for cablecards (even though they list them on their excuse for a website). I think I'm about to buy one either on a holiday sale or from ebay so I did a quick search for "cableone" here and found this thread. Hopefully my experience will go as well as yours. Overall my past experiences with cableone have, on average, been less than pleasant.
     
  9. BiloxiGeek

    BiloxiGeek Reality Challenged

    502
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    Nov 18, 2001
    Gulfport,...
    Less than pleasant experience with CableOne?? Say it ain't so!! :D

    I am pretty happy with the whole jump to HD. I've been wanting to do it for well over a year now but couldn't stand the thought of doing without TiVo being in the mix. So after the S3's and TiVo HD's came out I was only waiting for the lifetime transfer offer to hit and that's when I jumped.

    Make sure you double check their channel lineup, I hadn't realized at first the the HD Theater (Discovery Channel) is part of an extra package with a $5 fee. But the fix was as simple as a phone call to CableOne and the gal added it while I waited. Their HD content is a little on the thin side right now, but hopefully they'll be expanding.
     
  10. IDSmoker

    IDSmoker Member

    329
    0
    Apr 10, 2004
    Boise, ID
    When I signed up last December, I thought I had purchased their Hi-Def package.

    Imagine my surprise when I found out this package does not include the unannounced newest additions to their hi-def line-up!!!

    Since the new additions only amount to 5 channels: HD Theater, National Geographic HD, A&E HD East, HGTV HD, and Food HD for an additional $5 a month, I've decided to wait and see if the recent high-definition advertising push by the satellite companies will bring CableOne to it's senses. I'm not going to hold my breath though!
    :rolleyes:
     
  11. msu-dawg

    msu-dawg New Member

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    Jan 7, 2006
    Yeah, we've had a nice HD plasma for a year now but the lack of HD channels on cableone had left me with little impetus to upgrade my service to HD. And like you, I just couldn't bear the idea of having to watch- dare I say it- LIVE TV without the ability of pausing, rewinding, recording, etc on Tivo. So we watch crappy images of TV and only get good clarity when watching DVD's. Funy, Tivo never looked crappy on a 27" tube- amazing the difference going to 50. And to think it looked so big when I unboxed it...

    And we have another TV in a seperate room that we wanted to put a Tivo on so I'm really thinking it's time for an HD. Oh, and my current lack of having dual tuners is really a pain sometimes. I sometimes transfer shows from the bedroom tivo to the one in the living room when I've had overlapping recordings but the transfer rates are just so slow that I hate having to do it.

    I started researching last night to see if the hard drive upgrade procedures for an HD Tivo were basicaly same as what I did on my series 2 and discovered that you can simply plug in an additional drive externally that adds to the capacity of the internal drive. Cool.... at $200 for a 500GB drive from Tivo that dosn't void the warranty and saves me the time of doing the swap- I think I may have to consider that.

    Well, I guess I've diverted off-topic. Hoping to have a HD purchased before Christmas so I'll reply back once I've had the pleasure of dealing with cableone again and let you know how it goes.
     
  12. BiloxiGeek

    BiloxiGeek Reality Challenged

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    Nov 18, 2001
    Gulfport,...
    Just out of curiousity what HD channels do you guys get up there in Boise?

    We've got:

    HBO
    local broadcast stations (ABC, CBS, NBC, PBS and Fox)
    Universal HD
    ESPN and ESPN2
    HD Theater (Discovery Channel)
    National Geographic
    A&E
    Home & Garden
    Food Network

    The channels from HD Theater down are an extra package with the associated fee of course.

    What I want to see coming in on HD:
    more Discovery channel stuff
    SciFi network (Doctor Who in HD would rock)
    History channel
     
  13. msu-dawg

    msu-dawg New Member

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    Jan 7, 2006
    So BiloxiGeek, if you don't mind my asking, how much does your cable bill run? Right now I've just got standard analog cable (channels up to 99). I'm curious how much my bill will go up when I switch to a HD Tivo.

    From the cableone website I think it says I'm looking at an additional $10/month to switch to digital + an additional $5/month if I want to actually get any more channels than I'm getting now (that being the 300 series channels). This seems like a ripoff to charge an additional $10 for the same channels I currently get, just to say it's digital. But I guess the extra $5 then gets quite a few more channels.

    But, in order to actually receive any channels in HD, I still have to pay more for the HD channels (450-492 is it?) right? Not sure how much that is- maybe $10 based on vague info on website. And on top of that, the extra package HD channels that you mentioned is an additional fee on top of that? But how much?

    And to top it all off, do I still have to pay additional fee for using cablecards instead of their supplied tuner or DVR tuner???:confused:

    I don't know why they can't just make a simple tool on the website that allows you to select what services you want and then tells you how much the cost would be.:mad:
     
  14. BiloxiGeek

    BiloxiGeek Reality Challenged

    502
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    Nov 18, 2001
    Gulfport,...
    Haven't gotten a bill since I upgraded to the HD. Previously my bill was around $140 which includes the internet connection, HBO, Cinemax, two decoder boxes and the extra digital package. I dropped one of the decoder boxes when I switched over to HD. But added the additional HD package to get HD Theater and they'll also be adding the fee for the two S-cards. Right now I'm not really sure what my new bill will come in at.
     
  15. IDSmoker

    IDSmoker Member

    329
    0
    Apr 10, 2004
    Boise, ID
    BiloxiGeek: The only HD channels I've got that aren't on your list are ShowTime HD and The Movie Channel (TMCHD) which are both part of the ShowTime premium package. Although I've had a problem with the guide data being consistently off for ShowTime HD making it impossible to record from it. CableOne was less than helpful, putting the blame on the cablecards and/or TiVo.

    At first I was getting a hi-def feed of TNT that was really nice for watching shows like The Closer and Saving Grace, but I guess CableOne figured they could charge more for it by dropping it for awhile. I imagine they will re-add it in the next round of changes (along with SciFi, I hope) for yet another additional fee.


    msu-dawg: I agree that they don't make it easy to know how much your bill will be before you receive it. Unfortunately, I can't help you much because I'm also using CableOne for my internet service. Between internet, HBO & SHO, the digital package with high-def, and a couple of cablecards along with another standard tuner, I'm paying ~$130 a month.
     
  16. msu-dawg

    msu-dawg New Member

    59
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    Jan 7, 2006
    I ended up calling someone to clarify the cost increase. Basically my cost increased by $16 + taxes to go from the basic 99 channels analog to HD with 2 cablecards, including the additional $5 HD channels as well as the extended non-HD channels. I didn't think this was too bad.

    I bought the HD unit last week and went down to the cable office on Monday, hoping they'd just give me the cards- no such luck. The installed showed up here today and installed the cablecards. He had never installed them in a Tivo and didn't seem too sure about it. During installation we got an error 161-4 on both cards. A quick google search indicated that this error wasn't a problem and to ignore it. So far the HD channels I've tune to are working- and boy does it look good!
     
  17. BiloxiGeek

    BiloxiGeek Reality Challenged

    502
    0
    Nov 18, 2001
    Gulfport,...
    Now if we could get CableOne to make up their freakin' minds on the WPMI/WDSU thing. They recently switched the NBC feed from a Mobile AL station to a New Orleans station with no warning. Only way I found out was that I started to watch the in progress recording of the NHL Winter Classic game last Saturday to find nothing but blank screen. Still waiting for the guide database to get updated to the channel change also. But I did notify Tivo about the lineup change.

    And some more HD content would be nice too.
     
  18. msu-dawg

    msu-dawg New Member

    59
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    Jan 7, 2006
    I guess that explains why my HD WDSU channel had no guide info. I also noticed yesterday that the channel lineup on their website has only 2 HD channels (HGTV and Food Network) listed in the HD Upgrade Packge ($5 more). When I had looked previously I'm sure more of the HD channels were in that group rather than the standard HD group, which is why I chose to spend the additional $5. Hmmm...
     
  19. BiloxiGeek

    BiloxiGeek Reality Challenged

    502
    0
    Nov 18, 2001
    Gulfport,...
    msu-dawg: Did you get a lineup change this weekend that adds Discovery HD on 494 which is still HD Theater? I'd like to think that CableOne is adding DHD but I don't want to get my hopes up.

    TiVo did get the lineup change pushed out for WDSU at least. So I got guide info on that channel now.
     
  20. msu-dawg

    msu-dawg New Member

    59
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    Jan 7, 2006
    As I recall, before I got my HD unit and signed up the Discovery HD Theater channel showed up among the group of upgrade HD channels at $5. But now that I've signed up, DHD and several other channels seem to have moved into the standard group. So I'm currently pay8ng the $5 extra for only HGTV and FoodNetwork in HD.:(
     

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