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CableCARD not validated?

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Feb 13, 2013.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
    184
    Apr 17, 2000
    Nevada
    If the conditional access screen on the TiVo says...

    Con:No and Val:?

    Does that mean something is wrong with the card? If so is there anything that can be done to fix it from our end? Or does it have to be exchanged?

    I got my Sister a used HD. The first CableCARD we tried would not work. Just got stuck on a blue screen with spinning icon saying aquiring channels. I called the cabke company a couple of times, then hit it, hit the TA double checked all the pairing and SN values but it wouldn't work. Finally they said I needed to exchange it for another one. My Sister finally gets a chance to exchange the and I try installing it tonight but it has the exact same problem.

    Could this be something on our end? Bad TiVo? Bad TA? Or does that always mean the card is not validated correctly? What are the chances of getting two bad cards in a row?

    The weird part is I live right across the street and I have 3 Premiere units with the same exact cards and same provider and every one of them installed without a hitch. My Sister didn't really ask for this "upgrade" in the first place. I did it because I was trying to be nice, but I think she's getting fed up with the whole thing.

    Any help you could provide would be greatly appreciated.
     
  2. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    All signs point to the cablecard not being properly provisioned by your cable provider.

    Con: No -- Service is not enabled for your cablecard at the head end.
    Val: ? -- Cablecard is not paired.

    If your Tivo never leaves the "acquiring channels" screen, chances are good that whoever provisioned the card assigned an invalid channel map.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
    184
    Apr 17, 2000
    Nevada
    If that's the case can it be fixed over the phone? Or does it have to go back?
     
  4. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    It should be correctable over the phone, assuming your provider has phone personnel who can properly provision a cablecard.

    If every cablecard that was accused of being faulty actually was, they would be the least-reliable piece of consumer electronics known. Everyone likes to blame cablecards when the error is almost always in provisioning.

    So it's possible your cablecard is faulty, but more likely it's a configuration error.
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
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    Apr 17, 2000
    Nevada
    I have an old S3 at my house I'm not using. I'm going to grab the card tomorrow and stick it in there to see if it shows the same status in that menu. If it does then I know it's the card or the setup. If it looks better then I'll know it's the TiVo itself.
     
  6. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Moving your provisioned cablecard from one Tivo to another will probably display a status like:

    Con: Yes
    Val: ?

    Which translates to "card enabled but not paired to host."
     
  7. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
    184
    Apr 17, 2000
    Nevada
    Question... Would that not being paired or provisioned correctly prevent the TiVo from being able to acquire the channel info?
     
  8. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    When a Tivo is displaying the "acquiring channels" screen indefinitely it is not receiving a valid channel map.

    I wouldn't expect to receive a channel map if the cablecard isn't provisioned correctly since the provisioning process includes assigning a channel map.
     
  9. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Call this number: 866-532-2598
    It's the national cable card support office; they should be able to help.
     
  10. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
    184
    Apr 17, 2000
    Nevada
    I'm with Charter not Time Warner. I got the card working well enough that it got past the acquiring channels screen but now there seems to be a pairing problem because I can only tune the unencrypted channels. Have to call back again. :(
     
  11. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,531
    184
    Apr 17, 2000
    Nevada
    I called 3 different times and every one of them failed so the last one finally said they had to send out a tech. The tech showed up, called someone he knew could deal with CableCARDs, and within a few seconds she had it working. Seriously I can't believe they have such incompetent people on their support line. :thumbsdown:

    But at least it's working now.
     
  12. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Which is why TW has the nat number just for cable cards.
    Charter will get there when they figure out how much $$$ they can save by not having to roll trucks for what should be routine authorization procedures.
     
  13. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    +1. It's the only Time Warner support number where the techs actually know something.

    Glad you got it working.
     
  14. Snake Plissken

    Snake Plissken New Member

    48
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    Nov 23, 2012
    Very similar to my experience with Comcast
     
  15. teasip

    teasip Member

    524
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    Aug 24, 2002
    Wish Verizon had the same..... Snake, love the avatar, or at least used to till I gave it all up (must have been a mid-life crisis since I had no other reason, aside from the fact that weight loss was much easier).
     

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