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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. captkirk685

    captkirk685 New Member

    69
    0
    Nov 22, 2006
    Indiana
    I used a program called winmfs and made a backup of all my old drives then popped in the new drive and did a restore of my backup and it only took about a minute and it keeps all your settings and current software version but does not copy your recordings. However there is an option to copy your recordings with this software if you so choose. if you need any help with this software let me know, you can find it with a google search. Make sure your using windows Xp service pack 2 or later before you hook up any tivo drives to your computer or windows will write something on the drives that make them not work with tivo. The drives I used were clean..
     
  2. xcalibr

    xcalibr New Member

    2
    0
    Oct 17, 2006
    Hi All,

    I just got a new HD TiVo. I had 2 techs come out yesterday and install 2 S-Cards. All my regular channels come in but none of my Premiums. I only get up to channel 70, have no HBO, SHO, etc... either, and I only get a couple of my HD channels. I have a regular DVR from them and it gets everything fine. They said I had to wait until midnight, I did, still nothing. So I called again, they said to wait until 5am, I did, still nothing. I called again, they sent a "hit" which did nothing. Called back again they said they sent "something" again and it could take from 3-5 hours to switch over. Now after 10 hours still nothing. It's not been over 30 hours since the techs were here. So now I have another appointment for the techs to come out to the house again. Does anyone have any suggestions or similar experiences with Atlantic Broadband and CableCARDS? I have restarted twice also. I am connected via Ethernet. I have had a regular TiVo for several years, but never had cards installed in a unit until this HD unit. Both cards state that CP has been authorized, if that means anything.

    Thank you all for your help!
    -Doren
     
  3. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    Most cable card problems stem from incorrect info being entered. You need to have a tech that knows what they are doing, and they need to get in touch with the correct person at the head end. Even if they have the correct info, if they don't contact the correct person at the headend it won't work properly. I went through that in 2006.

    When the correct info is given to the proper person at the headend, my cablecards always came up within a few minutes with all the proper programming.
     
  4. Oct 2, 2008 #164 of 646
    kwadguy

    kwadguy New Member

    17
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    Aug 19, 2006
    Does anyone know if the original Series 3 boxes (TCD648250B) will ever be upgraded to support multistream cards?

    It sucks that these boxes, which cost a LOT more than the ones that replaced them, haven't been software upgraded to support M cards, unless it's not possible.
     
  5. Oct 2, 2008 #165 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Agreed, but according to TiVoStephen (or was it TiVoJerry...there's a direct response to this question on the forum, somewhere) the S3 is capable of using "M" cards if they were to do some additional software development, however not to expect it any time soon. Now that they've basically discontinued the S3 in favor of the THD and THDXL I wouldn't plan on it ever happening IMHO.
     
  6. Oct 2, 2008 #166 of 646
    kwadguy

    kwadguy New Member

    17
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    Aug 19, 2006
    Well, if that's the case (it's merely a software issue, not a hardware limitation) and Tivo leaves us early adopters who paid big money high and dry, then they can bite me. That'll be the last time I buy their expensive hardware...
     
  7. Oct 8, 2008 #167 of 646
    tripmaster

    tripmaster New Member

    135
    0
    May 27, 2003
    Last nite, watched the debate. Perhaps my TiVo was so overwhelmed that it killed the cablecard bc this AM, all channels except major networks were dead, and even the majors had horrible picture quality. Other channels gave me an error that said "Searching for signal on cable in - see msgs and settings/troubleshooting for info." and another msg (depending on the channel) that says "channel not available - you may need cablecard decoders to view his channel".

    TWC NYC is going to send a tech out - is there any special procedure to REPLACE cable cards?
     
  8. pssst

    pssst New Member

    1
    0
    Oct 11, 2008
    I have RCN in Chicago. After over a week of daily troubleshooting over the phone and having techs coming out several times I said screw it and bought myself one of the new TivoHD units to replace my old Series3HD. My old one had the problem of having two cards installed but only one of them working properly. I now yanked out the good (M) card and inserted it into my new TivoHD and everything is great (without any further calls necessary to RCN). I now have two tuners with all the channels coming from a single M card. I think the problems with RCN lie in them troubleshooting whatever card is in slot 1 regardless of what you tell them is happening with slot 2. So forget the Series3... I mean $300 for a new TivoHD is well worth eliminating the pain that comes from RCN troubleshooting 2 cable cards.
     
  9. kas111375

    kas111375 New Member

    3
    0
    Oct 11, 2008
    Milwaukee...
    Hi! Had the tech come out and put in the cards. All was fine until we tested the HD channels. I couldn't get any of them to work. The tech (from Time Warner) called his supervisor and said the cable cards don't support HD channels. I subsequently called the 'solutions' (ha!) desk and they said they support HD, but I won't be able to get 5 HD channels unless I use their equipment. (However, the tech and I couldn't get any of them to work.)

    They said not many people in the area are using Tivo HDs with their service so they really can't help me with it, and beyond that, they don't offer support for Tivo. So now I have a TIvo HD that won't receive HD channels...any suggestions?? Thnx!
     
  10. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Welcome to the forum, sorry it's under such frustrating circumstances. :mad: I can't speak for TW, but based on years of posts elsewhere, what they are telling you is a crock. First, if you aren't getting any HD channels they haven't properly paired them. Second, cable cards are cable cards and should be able to handle ALL channels, HD included.

    Not sure if you have a TiVo Series3 or a TiVo HD or TiVo HDXL. Series3's require two cable cards, "S" (single stream) or "M" (multi-stream). But TiVo HD's can use one "M" (multi-stream) cable card. If you have a TiVo HD and they installed two "S" (single stream) cable cards, see if you can get them to install one "M" cable card. That may resolve things. If they can't get one or the other up and running, I'd run it up to a higher level; there's no reason that it won't work without using their equipment.

    Best of luck!
     
  11. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Unless the 5 HD channels he can't receive are SDV and he doesn't have a Tuning Adapter/Resolver.

    Of course, this doesn't explain why he coudln't receive ANY HD channels.
     
  12. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    True enough, but I wouldn't put TW at the leading edge of SDV...or much else. ;)
     
  13. tripmaster

    tripmaster New Member

    135
    0
    May 27, 2003
    It might help to share what your Cable Card diagnostics/CP status screens show?

    TWC is telling you a crock, as other posters are saying.


     
  14. kas111375

    kas111375 New Member

    3
    0
    Oct 11, 2008
    Milwaukee...
    I don't have any of that information anymore b/c I made the tech switch everything back to their crappy DVR since apparently it won't work. (For now!) But I don't want to give up! (BTW, I'm on Tivo HD)

    I just went into the Time Warner Customer service store. Yet another person told me (as I've since studied up since the first install) that that YES, this issue is due to SDV, and NO they do not offer adapters and have no idea when they will - if ever.

    Am I SOL? Anyone want to buy an unused Tivo HD? I am SO sad...
     
  15. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    I'm not up on SDV as much as I'd like, but doesn't the law require cableco's to supply adapters? Also, IIRC, TiVo is on the verge of making their boxes SDV compatible so hang in there!
     
  16. tripmaster

    tripmaster New Member

    135
    0
    May 27, 2003
    I dont believe thats true unless ALL their HD channels are SDV.

    Anyone else here chime in? Im in NYC, so dont have this prob w/our TWC.

     
  17. michman

    michman New Member

    85
    0
    Jan 26, 2008
    For me it's the same old crap as the rest of you. Comcast installed an M-CARD in my TiVo HD and I only get analog channels. No digital or HD channels at all.

    I'm so frustrated and of coarse calling the support line is useless because they are all soooooooooo uneducated about the issue it makes me sick.

    What do I do now???
     
  18. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    UPDATE...FCC is fining TWC for SDV violations...

    http://www.engadgethd.com/2008/10/16/fcc-fines-twc-and-cox-for-deploying-switched-digital-video/

    Hmmm...third party cable card devices...hmmm...like, um TIVO! :mad:

    This may or may not apply to you, but how did things finally turn out? Hope you get this resolved. :up:

    EDIT: Here's another post about TWC/SDV.
     
  19. kas111375

    kas111375 New Member

    3
    0
    Oct 11, 2008
    Milwaukee...
    Thanks for the article, Rich. That makes me HAPPY!

    There is no solution to my problem at this time and I refuse to pay Time Warner for channels I'm not getting so I returned my Tivo and went back to using TW's DVR for the time being. I also sent an email to the FCC and to TWC corporate.

    Hopefully they will have tuning adapters soon, and then I will definitely try to switch back to Tivo, but until then, I am stuck with Time Warner's very inferior product. Boo!
     
  20. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    :eek: Understood...and you have all of our sympathy during these trying times. :(
     

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