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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Jan 30, 2008 #61 of 646
    dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    Thank you. I certainly hope that is so. I guess I'll find out next week(Feb.5).

    Thanks again.
     
  2. Jan 30, 2008 #62 of 646
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    I am having my 6th "M" card installed today..

    I have been there and done that as they say :p
     
  3. Feb 4, 2008 #63 of 646
    guava

    guava New Member

    18
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    Dec 31, 2007
    Currently, the software in the original Series 3 box does not support the multistream capabilities of the MCard, so you will need two CableCARDs, either SCard or MCard, to have full support.
    -from FAQ


    -This may be wrong. I talked to support who said that this is harware not software. The person I talked to said there is only one tuner per cardslot.

    Thanks
     
  4. Feb 5, 2008 #64 of 646
    dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    10:40am. No additional digital channels yet. Additional digital channels should have begun today. I guess around noon I'll try a restart. If that doesn't work, I guess I'll have to call Comcast.

    I know I can just wait and ask the tech-and maybe I will-but I don't expect much help in that matter from her/him.

    Maybe I'll try messing with the cable card settings, but don't want to screw up what I already have.
     
  5. Feb 5, 2008 #65 of 646
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    It is possible Comcast is ASLEEP at the Switch.

    Someone at the NOC [Network Operations Center] does
    need to do some data entry to make it happen. Then it
    probably needs to be manually pushed out to your card.
    Therefore - two manual operations from Comcast.
     
  6. Feb 5, 2008 #66 of 646
    dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    Thanks.

    Just spoke with Comcast and was told that since this was ordered as a bundle with the telephone service, when the tech communicates that the work order is complete(2-5 appointment today), new channels will be activated.

    Will just have to wait until then.
     
  7. Feb 5, 2008 #67 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    MAKES Complete sense to me.

    That is how they operate.
     
  8. Feb 6, 2008 #68 of 646
    dwit

    dwit Active Member

    1,660
    0
    May 4, 2004
    Atlanta, GA
    All is well. Everything is working as you explained.

    Thanks again.
     
  9. Feb 6, 2008 #69 of 646
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Congratulations - I was WAITING for your Feedback.

    Time to Celebrate [​IMG]
     
  10. Feb 9, 2008 #70 of 646
    dsa1971

    dsa1971 New Member

    65
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    Feb 9, 2008
    I have two Tivo HD boxes and FIOS TV. I ordered 4 Single Stream Cable Cards from Verizon on Monday. Verizon Rep said they would mail them to me and it would take 3-5 days. Friday I received a phone call to confirm my appointment for an installer to come out on Saturday with a window of 8am to 5pm. This was news to me and a 9 hour window is riduculous. The installer arrived at 4:20pm. He had never installed a cablecard in any device before. He did not know anything about tivo. He called a co-worker for help which was of minor help. I knew more about how to set things up than he did. He did add an attenuator to one of my cable lines. Currently, my HDTV seems to be functioning with both cablecards. My other tube TV is having some issues. The cablecard in slot 2 seemed to be having some problems. After removing it Tivo seems to be working better. I may do some more diagnostics with it later. For now, I will stick with the one cablecard. I can't believe how difficult the install was and how sensitive the cablecards setup seem to be.
     
  11. Feb 17, 2008 #71 of 646
    Thanatos Z06

    Thanatos Z06 New Member

    2
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    Feb 16, 2008
    CableCard self install TivoHD with Comcast service ... not all channels viewable ...
    It took 4 calls and a quick look at the Tivo support page for troubleshooting this issue, but I finally got things working.
    The issue seems to be that most Comcast phone support technicians DO NOT have the authority to send the right signal to the Cable Card. Most of them dismissed me with a simple "we resent the signal", however, they CAN NOT send the proper signal!
    In Messages & Settings --> Settings --> Remote, CableCard, & Devices --> CableCard Decoder --> Configure CableCard 1 (Multi-Stream) --> CableCARD Menu --> Conditional Access in the mid section of this screen is an "AUTH" code. If you have a multi-stream card and they sent the wrong signal (default) it will read "MP" here and should read "S".
    YOU MUST INFORM THEM OF THIS SO THE "LEAD" WILL SEND THE CORRECT SIGNAL.
    Check the "Cannot View Encrypted Channels" portion of the Tivo FAQ for more info:
    http://tivosupport2.instancy.com/La...-5fb6-4ed8-ac41-d8cd0d5c0824&anchor=undefined
    I hope this saves other people from the hours of frustration I went through!
    Regards
     
  12. Feb 17, 2008 #72 of 646
    Thanatos Z06

    Thanatos Z06 New Member

    2
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    Feb 16, 2008
    In my previous post I had info regarding my troubles getting TivoHD and Comcast CableCARD (multi-stream) functioning.
    As I read through some of this thread I can see that there are numerous issues. I thought I should add some of my observations and revelations the Comcast tech on my last call shared with me.

    Until recently Comcast did not allow customers/users to install CableCARDs themselves. There is a concern about 'damaging' the cards with the wrong setup. My final call revealed that MOST of the phone support personnel HAVE NOT been trained for CableCARD support and are NOT familiar with the TIVO hardware. Additionally, only the "lead" support person can send the PROPER signal to the CableCARD to set it up properly (for multi-stream cards).
    The support tech I spoke with admitted that she had not received training and that the 4 hour class had not yet been scheduled.

    I bring all of this up to warn readers of this thread that they should not accept the simple "we are resetting the card" info from the support tech and should MAKE SURE to have the "lead" send the signal as this "advanced setting" is not availble to the standard phone techs. Since they can't send the proper signal, your problem will NOT be solved.

    Again, I must point out that I was able to find the appropriate info/codes to tell the tech (who told her "lead") at the Tivo support page:
    http://tivosupport2.instancy.com/La...-5fb6-4ed8-ac41-d8cd0d5c0824&anchor=undefined

    Best of luck to you all ... next step for me is to 'enhance' the storage of my TivoHD! ;)
     
  13. Feb 17, 2008 #73 of 646
    Kracko

    Kracko New Member

    234
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    May 30, 2004
    Los Angeles
    I am so frustrated with TWC right now.

    I called to say I had a Tivo HD. The operator said to go to a local store and pick up two cable cards to activate it.

    I went and picked them up.

    Today I tried to install them and while I get 2-13 and the HD equivalents, I can receive no other channels.

    I called and was practically scolded for picking up the cable cards. Now EVERY operator I call tells me I have to have a tech come out on Wednesday to install them. I have explained that they are already installed but that doesn't matter...they still want to send a tech.

    I know it's only 3 days but their incompetence is so frustrating.
     
  14. Feb 18, 2008 #74 of 646
    cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    A friend of mine is having her THIRD installer visit today to try to get working CableCARDs in her TiVoHD.

    Isn't there a TiVo phone number she can have handy so the cable installer can talk to TiVo CableCARD experts directly?

    NEVERMIND... after 3 visits, her CableCARDs are working now! :)
     
  15. Feb 20, 2008 #75 of 646
    musictoo

    musictoo New Member

    71
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    Oct 8, 2003
    A couple of things I found out this past week (TWC)... For an S3 you cannot mix S cards and M cards. The TW installer came without enough of one or the other. Also the person the tech speaks with typically works with the very last layer of the CC setup on their end. I was on my 4th set of cards when They figured out that the cards we were using were not "staged" correctly. His words. Apparently the cards are in a TW database and have information associated with them based on what NOC they are distributed from. Getting that corrected as at least a layer or two above the person the installer was speaking with.
     
  16. Feb 20, 2008 #76 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Dear TWC...left hand, meet right hand. :mad: How frustrating!

    It sounds like you have two "S" or single-stream cable cards. (If you have "M" or multi-stream cable cards you need only one.) As indicated on the cable card installation sheet supplied with your TiVo (or from these instructions) you not only need to insert your cable cards but have them activated/initialized. That entails calling TWC and reading them the appropriate numbers from the cable card menu setup screen. Once that's done they will activate them and you'll be able to see all of your subscribed channels.

    Be sure to follow the directions carefully...installing and activating slot one first and then slot two. (Or in the case of a single "M" cable card, slot one.)

    You could try calling them again to do that but if they continue to give you grief, it might be best to let them do it. Good luck and let us know how it goes. :up:
     
  17. Feb 22, 2008 #77 of 646
    Kracko

    Kracko New Member

    234
    0
    May 30, 2004
    Los Angeles
    Well the installer came by yesterday and installed the one M card I had, successfully. I was actually surprised. I'll be returning that POS Motorola box and the second cable card to the nearby office. Good riddance.
     
  18. Feb 22, 2008 #78 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    And now you can relax. :) Maybe watch some TV! ;)
     
  19. Feb 22, 2008 #79 of 646
    bsporl

    bsporl New Member

    35
    0
    Feb 7, 2006
    I have an S3 and two cable cards. For some strange reason the 1st card matches my cable subscription (expanded-basic) and the 2nd card sees all channels, including the premiums.

    Is there a way to tell the S3 to record premiums on the 2nd card and all other stuff on the 1st card?
     
  20. Feb 22, 2008 #80 of 646
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    No.
     

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