1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Dec 1, 2012 #621 of 646
    PooperScooper

    PooperScooper New Member

    44
    0
    Aug 22, 2007
    Leominster, MA
    A quick note on FIOS cablecard install:

    Verizon tech brought MCard but his paperwork did not include the 6 digit activation code that he needed to enter into his Blackberry app along with the cable card info that the TivoHD displayed. He had a heck of a time getting to a real person even as a tech! (He told me there's a big push to do everything with the Blackberry and if the techs have to access support people too much his manager gets "beat up" some.) Anyway, once the support tech got involved the pairing got done successfully and things were fine after that. I guess the moral of the story is to make sure the installer has the 6 digit (all numbers) activation code when he comes. It's a pain when you have to wait about 45 minutes for the (redo of the) guided setup to complete and download the initial channel data only to find out then you can't get the premium channels you ordered (and after about a 4-5 hour install for triple-play).

    larry
     
  2. Jan 7, 2013 #622 of 646
    Ready4TiVo

    Ready4TiVo New Member

    35
    0
    Sep 16, 2004
    A question I hope is appropriate here [edited since original post for better readability & typos]:

    Question first, then read down if anyone cares for the backstory - is it worth upgrading from a Series3 HD to a Premier XL (2 tuners, 150 HD hours)? I am asking here because of the questions raised in re to not receiving HBO. I ordered a new Premiere XL box anyway, but now I am wondering if I should just return it before I even open it and get involved...

    I currently have a five-year-old Series3 HD TiVo box with two S-cards; I upgraded it last year to a 1TB drive. Except for occasional grinding noises from the new drive - which sounds like it's getting updates (?) and/or recording - I have not otherwise had any problems. I prefer the readout of the show titles being recorded and the clock as the box is not in a bedroom. (Sidebar: when I asked the TiVo rep why they discarded the readout design, he claimed I was the first person to ever complain.)

    I recently upgraded my FiOS package to include HBO and Showtime - but I don't receive HBO, and was told by Verizon I simply won't get it on the older boxes. Now I am seeing the latter issue can be resolved relatively easily.

    Again, I ordered a new box anyway. Should I have bothered?

    Oy. I don't have time to deal with tech idiots at Verizon...

    Thanks.
     
  3. Jan 7, 2013 #623 of 646
    mattack

    mattack Active Member

    20,734
    4
    Apr 9, 2001
    sunnyvale
    That makes absolutely no sense. There is no difference between Series 3 and Premiere regarding tuners in this regard. (The *4* Tuner premieres ONLY do Cable, not OTA, and don't do analog at all.. but that is moot for you.)

    You will only need ONE cable card however.

    It sounds to me like there's some OTHER reason you're not properly receiving HBO. Not a strong enough signal? They don't do SDV, I don't think.. (That would require another separate box, usually provided free, that also hooks to the Tivo to do tuning on demand)
     
  4. Jan 7, 2013 #624 of 646
    Ready4TiVo

    Ready4TiVo New Member

    35
    0
    Sep 16, 2004
    Reasoning they gave was that an FCC block preventing pirating the signal was not yet lifted on the older boxes.

    Whatever, there seems to be a solution - correct?

    Are you suggesting as well that I trade in my two S-cards for one M-card?

    Or - Screw it, keep the new box?
     
  5. Jan 7, 2013 #625 of 646
    Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    I don't think they can properly pair the S cards, so that's why HBO is broken. If you replace them with a single new M card, you will get it paired and then HBO will work. You can't use a single M card in a Series 3 (with OLED display on the front) so you might as well switch to the new box anyway. I guess you could get two M cards if you really wanted to keep the old box.
     
  6. Jan 8, 2013 #626 of 646
    Ready4TiVo

    Ready4TiVo New Member

    35
    0
    Sep 16, 2004
    Thanks for the feedback. I'll figure it out from here.
     
  7. ramblinche81

    ramblinche81 New Member

    18
    0
    Oct 6, 2012
    From the lead message of the sticky, it says cablecards cannot be swapped to different machines....but they can, or at least I could. ???
    ========================================================================================================
    2) Your CableCARD is not properly paired.

    In order for your cards to function properly, they must be associated or "paired" with your account. This is why the information described in question 5 is necessary. If a card is properly paired, it will work in only the host (or in the case of a Tivo, a specific CableCARD slot) and cannot be moved to another device (or slot) without having to be paired again.
    ========================================================================================================

    I have no idea why it went this smooth...my wife's Premiere died a few days ago and I removed the cablecard and moved it over to the recently bought HD XL and everything is working normal. SD channels, HD channels. I have not even started TiVo service. I am just using system as my cable box.

    No pairing, no reconfiguring, no phone calls or tech support help needed.

    Besides being pleasantly surprised. is that an oddity or normal with the latest versions of cablecards and TiVo software ?
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    That totally depends on your cableCo - some cards can be moved without a problem, some will lose access to premium channels, some will lose access to entire tiers. Re-pairing is generally not a big deal nowadays if you do lose access.
     
  9. SuperGonz

    SuperGonz New Member

    19
    0
    Jan 13, 2013
    Frontier FiOS Ft Wayne...the story I could go on & on about.

    A VERY long & derisive email to the Midwest region & Indiana region VP's got the ball
    rolling after 5 weeks if ineptitude. On Friday, I had to wait 2.5 weeks for a tech to show up.

    Now, he's coming tomorrow.

    The local guy said they've only done a handful of cablecards in the 6+ years he's been with Frontier. I find that highly questionable. In fact, he thought he needed multiple cards...I'm afraid to allow this level of incompetance in my house, near my electronics.

    Thanks for the FCC link (above)...that'll really freak thse people out.
     
  10. dlfl

    dlfl Cranky old novice

    6,995
    16
    Jul 6, 2006
    Near...
    Nothing unusual about this experience at all -- unfortunately. CableCARD users (mostly TiVo users) are around 1%, or less, of CATV subscribers so the "local guy" probably is telling you the truth. If you get more than a disinterested grunt (e.g., a form letter) out of the FCC let us know. :)
     
  11. SuperGonz

    SuperGonz New Member

    19
    0
    Jan 13, 2013
    It was an odd experience.

    He came, he saw, he did his thing & left.

    No headaches & only twenty minutes.

    There is hope (well, nah, he's probably the exception)
     
  12. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    TYPING is the KEY WORD

    They need to Type the Numbers Correctly
     
  13. mattack

    mattack Active Member

    20,734
    4
    Apr 9, 2001
    sunnyvale
    Was smsm1980's message deleted?

    Anyway, you need to also be calling the CABLE CARD #. I called the main # (the one the cable card tells you to call!), and they told me about a different #:
    1-877-405-2298
    for cablecard setup
     
  14. BarnB

    BarnB New Member

    14
    0
    Jul 11, 2013
    So, Im moving. Actually already moved. Still using Comcast but starting a new service. Do i need a new Cable Card? The second tech just left without being able to pair the new card with the tivo (PremierXL). Hes saying i have to call tivo an have them reset the card pairing or some crap. Any help is greatly appreciated.
     
  15. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Did you get your cablecard problem solved? Cablecards are provisioned by Comcast for the particular headend. If you move to a new headend, your cablecard has to be replaced, or at least reprovisioned.

    I have no idea what the tech is talking about Tivo reseting the pairing. I have heard stories about cards that had been previously paired with a Tivo not being able to be paired with a new Tivo without first having something special done. That may be what he is talking about, but that is a Comcast issue and not a Tivo issue.
     
  16. BarnB

    BarnB New Member

    14
    0
    Jul 11, 2013
    No i haven't. Mainly because i haven't had time to reschedule a tech to come out for the 3rd time. I'm going to return the old card along with some other equipment to Comcast an see if they will give me one to try the setup on my own. They probably wont go for that though an will require a tech to come out.
    Can I use a cable box with the Premier XL or is the cable card my only option? Thanks for the reply and I will post when something, anything happens.
     
  17. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,118
    74
    Jul 6, 2002
    boston'ish
    Comcast supports self-install, there's no need for a truck roll on a new CableCARD install.

    And no, you can not use a set top box with an S3 or higher HD Tivo
     
  18. daverita

    daverita New Member

    8
    0
    Jun 16, 2013
    I have the TiVo HD with a cable card. I am having trouble with my Tivo drive and want to replace it myself. Does anyone know if a replaced hard drive will require a repairing and re-validating by the cable company? I have Time Warner Cable in New York City.

    Thanks
     
  19. mattack

    mattack Active Member

    20,734
    4
    Apr 9, 2001
    sunnyvale
    AFAIK, if you copy the image from your existing hard drive, it will retain pairing.

    But really, all it means is a somewhat infuriating call to the cable company to re-pair it.
     
  20. BarnB

    BarnB New Member

    14
    0
    Jul 11, 2013
    Ok So....New card is paired but is not validated. Called back this AM because im only getting basic channels. Rep said she resent signal to validate but it still showing a "?" in the VAL field.
    I reran the guided setup after the call but still no digital/prem channels.
    2 options i was given if card doesnot validate are to switch out the card or have another tech come back.
     

Share This Page