How frustrating! Hope things go well with the tech. TiVo used to be pretty foreign to the techs, but more and more they seem to have some knowledge about them. Is your backup drive the original? If so it shouldn't have needed wdidle3.exe run. Sometimes it takes three or four tries before TiVo will boot up with a replacement drive (even the OEM). I'm so fed up with Frontier. I've threatened to bail repeatedly and each time they've either given us a monthly credit (we're up to $40/mo. now) or free Showtime or whatever. But I'm still working on cutting the cord as those will expire pretty soon. We have the bundle at the moment (TV/broadband/phone) and I'm moving toward broadband only...using our cell phones and a combination of OTA/IP for TV. It's too bad because it's really simple to have cable and such, but the costs just keep going up and the return is less than satisfactory. Technology can be fun (loving Apple products for instance) but other times it can make you want to scream. Anyway, best of luck and hopefully you'll be able to post that things went smoothly.