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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    How frustrating! Hope things go well with the tech. TiVo used to be pretty foreign to the techs, but more and more they seem to have some knowledge about them.

    Is your backup drive the original? If so it shouldn't have needed wdidle3.exe run. Sometimes it takes three or four tries before TiVo will boot up with a replacement drive (even the OEM).

    I'm so fed up with Frontier. I've threatened to bail repeatedly and each time they've either given us a monthly credit (we're up to $40/mo. now) or free Showtime or whatever. But I'm still working on cutting the cord as those will expire pretty soon. We have the bundle at the moment (TV/broadband/phone) and I'm moving toward broadband only...using our cell phones and a combination of OTA/IP for TV. It's too bad because it's really simple to have cable and such, but the costs just keep going up and the return is less than satisfactory.

    Technology can be fun (loving Apple products for instance) but other times it can make you want to scream.

    Anyway, best of luck and hopefully you'll be able to post that things went smoothly. :up:
     
  2. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    As RichAdams said, this should be a no brainer.

    In my market, the channel map includes every digital channel offered, whether I subscribe to it in my package or not. The cablecard decrypts only the ones in my subscribed package. I uncheck channels I don't subscribe to in the channels I receive.

    If you upgrade, Comcast should send the appropriate signal to your cablecard to decrypt those new channels. However, they are probably already listed in the channel map. Simply check them in the list to view them. Probably no need to repeat guided setup.
     
  3. husky55

    husky55 Member

    175
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    Feb 2, 2008
    Madison, CT
    To add to what Rich said. We have read the numbers on a M-Card in addition to the info on the screen, i.e Unit ID, SN, MAC, Data, and other infos..for the last 3 days. Signals were sent and all the copy protected HBO , Showtime, etc... were blocked!!!! But not on the Comcast box or the other M-Card. There, HBO and other movies channels showed up fine.

    To @richsadams, I had no problem with the original drive, I backed up to another WD 1 TB drive which had the restart/reset problem from inside Tivo. Tested it several times. Hopefully the WDidle will fix it. The WD drive starts fine when unplug and then plug in again.
     
  4. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Ah, got it. Maybe you just have a bad cable card...that happens.
     
  5. kirby34

    kirby34 Kirrrrrby Puckettttt

    7
    0
    Jun 18, 2008
    Santa Clara, CA
    Thanks for the responses. It turns out my bro pulled the trigger on adding the HD Package already, but I wasn't seeing the new channels. All I saw was a gray screen and when I checked the Conditional Access, the information for the channels indicate "Auth:MP" instead of the expected "S" or maybe "FWK." I decided to try restarting my TiVo, but that didn't do anything.

    I called the 1-800 number and after explaining the situation, the CSR tried "sending a reset signal" to my card (we have 2 TiVo's and each has an M-Card, so I made sure both showed in his system and clarified which was mine). He said that the TV signal should drop out and then come back in about a minute, however, when my signal dropped, it came back in just a couple seconds and did this each of the 3 times he sent the "reset."

    He had me unplug my TiVo and tried again after it restarted, but that didn't work either. At that point, he said the issue was with my card. At least I'm still receiving the channels I was before.

    Oh, on a whim, after hanging up, I did unplug it again, but also removed and re-inserted the card before plugging it in again. Obviously, that didn't do anything either. I'm wondering if it really is the card or if the CSR wasn't sending the proper signal to my card. To be honest, I'm rather dreading picking up a replacement card and going through the pairing and authorization process again considering how much fun we all know that can be. Hehe.

    I may just roll the dice and call again tomorrow to see if I get a CSR that does something different.

    BTW, I did mention we have another TiVo with an M-Card, but that one isn't a problem because, uh, I guess it was never authorized correctly (even though it's paired) so it actually has always displayed the channels associated with the HD package even when we didn't have it. Ahem.
     
  6. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Curious. Cable cards can go bad...stop receiving signals properly, etc. So a new card may do the trick.

    If you call again tomorrow, to avoid any confusion, I'd unplug your other TiVo (the one thats working) so that they can't see the card in that one at all.

    Let us know how it goes!
     
  7. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    My Comcast tech came. He looked at the gray screen where HBO should have been with the message to call Comcast to authorize this channel and a bunch of info, i.e. host ID, MAC, Cable Card SN and ID, Data etc... He called some Technical Group and voila HBO is back and all the other premium channels. When I asked what exactly happened, he said there was 1 digit error in the Data info. What caused that error, he did not know but he said that nobody has access to it except the Technical Group (in Connecitcut, everything requires a truck roll, we are not allowed to pick up anything, i.e set top box, cable card ... Comcast Connecticut is the old SNET). He said that the Customer Service reps we spoke to cannot call the Technical Group either and cannot change or correct the error.

    When asked about the cable card possibly be faulty, he said that happens but in my case it's not so since I received all other channels.

    Anyway all is well now in Connecticut.:)
     
  8. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Awesome! Seems like they should rethink their policies. Continual and unresolved calls to customer service cost them money. Wonder how much they could save if they allowed them to at least observe the issue and get the next level of support involved instead of dealing with repeated conversations and truck rolls? :rolleyes:

    In any case...great news! Enjoy!
     
  9. kirby34

    kirby34 Kirrrrrby Puckettttt

    7
    0
    Jun 18, 2008
    Santa Clara, CA
    I have good news, too. I picked up a replacement M-card and after getting it paired and activated, I am now getting the add-on HD Package channels I should. They now show up as "Auth:S" in the Conditional Access screen.

    I don't know if this is related to the issue I had with the previous card, but should the cable card FW info ever have --.-- as one of the numbers? I noticed before I removed the old card that the middle set of the 3 sets of numbers was --.--. With the new card installed, there are 3 sets of full numbers and the outer numbers are the same as the outer numbers for the old card. Just struck me as weird.

    I had to go to 2 service centers because the first one didn't have any M-cards and as expected, when I called to get the new card paired and activated, I had a CSR that seemed to have no previous experience with the process. I started firing off the S/N, Host ID, and Data info and he initially tried to tell me he didn't need any of them, put me on hold 3 times and then asked for the numbers again. After that, bing-bang-zoom, everything was set.
     
  10. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Sah-weeet! Not sure about the CC numbers...I've only seen fully sets of numbers on ours.

    Enjoy!
     
  11. Aug 8, 2011 #611 of 646
    dobbie1

    dobbie1 Member

    169
    0
    Apr 15, 2002
    Memphis, TN
    Just wanted to comment on information required for installing. I just recently had 2 cable card installed in my Series 3 (not the HD). The cards were Scientific Atlanta and were "M" cards. These were a self-install and would have been a breeze, except for not being able to find the "data value". We spent over an hour, called Tivo Support and finally decided that the Scientific Atlanta cards did not have a "data value." I am receiving all high def channels as well as the premium movie channels. So not sure if it is just Scientific Atlanta cards or if it is because they were "M" cards working in a single stream mode, but whatever there was no "data value."
     
  12. Aug 8, 2011 #612 of 646
    husky55

    husky55 Member

    175
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    Feb 2, 2008
    Madison, CT
    I have 2 Motorola M-Card. Data value was what caused the problem for me. If your M-Card do not have data value then it's one less thing to go wrong!!!
     
  13. El Gabito

    El Gabito Member

    104
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    Mar 10, 2004
    Indianapolis...
    edit: moved to comcast thread - didn't see it at first
     
  14. jaj2276

    jaj2276 New Member

    101
    0
    Dec 25, 2007
    Just wanted to follow up on this post. I received two Scientific Atlanta cablecards to install for Comcast in Charleston, SC and the directions that comcast gave me and what you actually needed (and where you got it from) were two different things.

    The instructions from Comcast say that from the Cablecard Diag screen, one will need to get three pieces of information:

    Host Id
    Data Id
    Cablecard serial number

    For these SA Cablecards, all the screens are labeled "Cisco CableCARD xxxx". The Diag screen had none of the information that is/was needed. There is a screen called "Cisco CableCARD / Host ID Screen". On this screen, you will find the Host Id and the CableCARD ID. This CableCARD ID takes the place of the Data ID.

    Finally on each cablecard (the card itself), there are two values. One is the MAC address. The other is the serial number. Oddly neither of these two are labeled as such. I know one is the MAC address because in one of the CableCARD screens, it lists that same value as the MAC address. The other one is the serial number (and it's not a number but rather a series of characters starting with PQ) which I know because the Comcast technician stated as such.

    In any case, I'm happy to report that after worrying that I only had one piece of the three pieces of information that the instructions told me I needed (the Host ID), the rep was knowledgeable enough to know that once I told him I had SA cards and NOT Motorola cards, the CableCARD ID was the same as the Data ID and the serial number could be found on the back of the card. Took me 10 minutes and everything works!
     
  15. tvmaster2

    tvmaster2 Active Member

    2,057
    4
    Sep 9, 2006
    I had to replace the drive in a Tivo HD, with a Cox Orange County cable card "M".
    All my channels are back, including all of my extra-package channels. However, HBO and a few Starz channels haven't come back.
    Rebooted the Tivo and tuning adapter once, called Cox and had a guy send a hit (who admitted to knowing very little about cable cards).
    The machine was down for repairs for two weeks.
    Is it likely that the few missing channels will return in a day or so, or do I need "tier two" tech support?
     
  16. Nosmo Rex

    Nosmo Rex New Member

    20
    0
    Feb 13, 2003
    Beaverton,...
    Anyone having any luck getting an M-Card from Frontier FIOS? My Series 3 died this week, so I picked up a Premiere. My S3 had two S-Cards, and of course the Premeire has only one M-Card slot. Frontier customer service flatly denied any availability of M-Cards at all. As a matter of fact, they acted like they had no idea what an M-Card was. I would really hate to go back to Comcast, but I think this is a deal breaker.
     
  17. jrtroo

    jrtroo User

    4,059
    5
    Feb 4, 2008
  18. Nosmo Rex

    Nosmo Rex New Member

    20
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    Feb 13, 2003
    Beaverton,...
  19. Nosmo Rex

    Nosmo Rex New Member

    20
    0
    Feb 13, 2003
    Beaverton,...
    So - I just got a call from "Cynthia" at Frontier. She says my MCard is on order, and should arrive on Monday. Squeaky wheel gets the grease, I suppose.
    I was very close to calling Comcast. :shudder:
     
  20. Nov 3, 2012 #620 of 646
    HeatherA

    HeatherA Old AVS Forum Member

    943
    0
    Jan 9, 2002
    Just bought a TiVo Premiere 4 and am having a heck of a time getting WOW to activate my TiVo HD's cablecard in the new box. I've been on the phone over an hour and the kid that's helping me seems to have no clue. Says they have a new system... argh... shouldn't this be easier by now?
     

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