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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Apr 6, 2011 #581 of 646
    a68oliver

    a68oliver Member

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    Jul 15, 2000
    Crawfordsvil...
    Yes. It is pretty typical. You have been bitten by the CCI Byte fiasco. This means your cable provider has turned on copy protection on those channels. However, if you have local broadcast HD stations, they should not be copy protected (by FCC rule). Not all cable companies copy protect the programs.

    Is the regular TBS station still analog? Or is it a SD digital station? If it is analog, you usually won't have any kind of copy protection. Although, I believe it is possible that it can have Macrovision applied to the analog signal. If it is an SD digital station, count yourself lucky that it doesn't also have copy protection applied to it.

    My cable company (Comcast) no longer gives me access to the analog stations. The cablecard maps everything to a digital version.
     
  2. Apr 7, 2011 #582 of 646
    fpp777

    fpp777 New Member

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    Jan 17, 2008
    I have Verizon FIOS also. I guess I will be ok.
     
  3. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    No Problem
     
  4. darnelled

    darnelled New Member

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    Dec 2, 2009
    I'm confused after reading the info here. I'm trying to get set up with Comcast cablecards in my Tivo series 3. A tech came out and put in 1 mcard which allows the cable to work, but the dual tuner function does not work- functions as a single tuner Tivo only.

    I read the info here and asked for 2 S cards because it appeared to be what I needed. The tech said they haven't carried S cards in 4 years. He wrote down my Tivo's model number and left to "look into it". Can it work as a dual tuner DVR if they use 2 M Cards or must I use 2 S cards?
    Thx for any replies.
     
  5. Stuxnet

    Stuxnet Alien Infidel

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    Feb 8, 2011
    Series3 HD DVRs support M-Cards in single-stream mode only, which means that you must install two (2) CableCARDs for the DVR to run in dual-tuner mode. Tell them to bring another card.
     
  6. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
  7. darnelled

    darnelled New Member

    3
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    Dec 2, 2009
    Does it matter if they are 2 M or S cards?
     
  8. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Either two "M" (multi-stream) or two "S" (single stream) cable cards will work fine (or one "S" and one "M" for that matter). Most cable companies stopped carrying "S" cards a year or two ago so you just need to ask them to bring and install one additional "M" card.

    They may have to re-pair both cards. Be sure they install and pair the cable card in slot #1 (bottom slot) first and then cable card number two in the second slot (top) next. It has to happen in that order and they cannot be paired at the same time or the pairing will fail.

    All of the information you and the cable company installer needs can be found here:

    http://support.tivo.com/app/answers/detail/a_id/136
     
  9. darnelled

    darnelled New Member

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    Dec 2, 2009
    Thanks so much for your help Rich!
     
  10. Stuxnet

    Stuxnet Alien Infidel

    356
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    Feb 8, 2011
    If they don't buy the 2 card requirement, show them the link in my previous post.

    Let us know how this goes for you!
     
  11. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    +1
     
  12. ashu

    ashu User title defunct

    9,158
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    Nov 8, 2002
    MD
    My FIOS installation story is documented in the upgrade FAQ thread

    Cliff Notes, I didn't have the time to test my newly imaged drive ni the S3, and sure enough, it wasn't all kosher when the installer showed up (with TWO CableCards just as requested)

    Sadly, I had to let him leave me with a (cruddy/average) FIOS DVR, and teh CableCards in his pocket.

    Suggestions on how best to talk VZ into sending me the cards for a self install? They mail out/in cable boxes, this is 'easier', IMO!
     
  13. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    In our neck of the woods VZ was still requiring a truck roll to obtain cable cards. However they began waiving the fee for a truck roll for cable card installations a couple of years ago. They would allow mere humans to drop off one of their DVR's at a VZ office though.

    I say "was" because now that Frontier has taken over here we'll probably have to sacrifice a virgin before they'll consider dealing with anything that doesn't belong to them directly and doesn't generate a pile of additional revenue. :rolleyes:

    Best of luck and let us know how it goes.
     
  14. randyb359

    randyb359 Member

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    Jan 3, 2009
    Fios in Pittsburgh now permits self install as of this week. You pick the card up at a Verizon retail store then have to call in and have them activated. Took 38 min to get them activated. They never told me I could do a self install. I had to ask
     
  15. anotherlab

    anotherlab New Member

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    Jun 22, 2005
    Albany, NY
    With Verizon FiOS, they should be able to do this without a truck roll. My HD blew out it's hard drive last month. I replaced the the drive and basically started with a clean slate. Through Twitter (and at 1:30am), I sent a request to @VerizonSupport to have the card paired back to the TiVo. They asked for a few numbers from the card and they got it working in about 5 minutes.
     
  16. Jun 8, 2011 #596 of 646
    ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    More datapoints ...

    - Verizon Baltimore is happy to allow a self-install (but I didn't try it because ...)
    - If a truck is at your address or nearby, and has cablecards on the truck, they call the tech and have him stop by to see if you'd like a free install!

    A 20 minute visit from a friendly VZ tech around 2 hours after I called and requested 2 cablecards be mailed to me. And my Cablecards work. He used the tech-specific VZ software off the USB key they all carry (inserted into a PC that could see the VZ router) and quickly activated them online, with no phone-calls anywhere.


    More data ...
    I forgot to do a C&DE on the image I received from someone else, and had to dos o after the pairing was complete and the tech had left.
    Post C&DE (with the two Cablecards inserted the WHOLE time) I repeated Guided Setup and they *instantly* were paired/needed no further pairing, and continued to work.

    So far, I must say VZ has been impressive, vis a vis Comcast and their CableCard nightmares hereabouts and int he DC area. But it has been 2 years, in fairness - maybe CC's and headends (particularly VZ's) have just gotten more robust.
     
  17. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Good news and thanks for the feedback. The nice (really nice!) thing about VZ is they don't actually pair cable cards to the DVR as does Comcast, etc. You can pull those cards and swap them into another box and they will work fine.

    We had VZ FiOS and a Series3 that had two M cards. When we bought a Premiere XL I pulled one of the M cards and slipped it into the PXL and ta-dah, worked perfectly! They brought out another M card and I put it into the Series3 and it was back to normal.

    The downside for us is that VZ sold their business in the Northwest to Frontier. They ended up pairing cable cards to the boxes (as well as putting copy protection on all non-broadcast channels :mad: ) so our life of ease came to a sudden and crashing end. They also tried to institute a 50% rate hike and have had nothing but problems with the FiOS offering since. Now it appears Frontier is getting out of the TV/cable business so we have no idea what will happen going forward. If Frontier ever, ever comes to your neck of the woods do everything you can to convince the local PUC and other organizations with approval authority to send them packing.

    [/RANT]

    In any case, enjoy!

    EDIT: I just realized that I responded to a post from early June. :eek: What I said still applies. Apparently there's a new forum spamming program that gets around the 10 post requirement by reposting existing posts (making them look new or something) so the bad guys can get their spam on line. Ugh. This is the second time I've fallen victim to it. I have to pay more attention.
     
  18. kirby34

    kirby34 Kirrrrrby Puckettttt

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    Jun 18, 2008
    Santa Clara, CA
    I could've sworn I read the answer to this question when I was looking earlier this year, but now I can't find it to confirm what I thought I had read.

    I have a TivoHD with an M-Card that works fine with our current Comcast Digital Preferred package. If we were to add the HD Package, will the card automatically receive the new channel map? Or will I have to maybe just Restart the TiVo or re-do the Guided Setup or have to get a CSR to send some sort of signal from their end?
     
  19. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    @richsadams,

    I actually am going through hell with a Comcast M-Card when replacing my HD in a Tivo HD. Your post about VZ FIOS in the NW makes me wonder about the TV cable card business. Price increase with declining service seems to be the norm here.

    I got 2 Tivos, HD and Premiere both with M-card. When I replaced the HD in the Tivo HD ( 3 year old HD ) the M-Card is still activated and paired but the copy protected channels ( HBO, SH etc...) are blocked with a message to call Comcast. So call Comcast we did for the last 3 days. The signals were sent over and over and nothing doing.

    So today the tech and truck roll is scheduled. What a nightmare for just changing the HD to a back up HD. To make life even more painful, the WD backup HD did not boot up with the reset from Tivo. The disease of the IntelliPark. So I had to hunt for the WDIdle and fix it.

    Who ever said that technology is fun?

    :mad:
     
  20. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    You should be able to call Comast, have them set up your new package and they should be able to send the signal down the line to your cable card and you should be in business. That's how it should work. That said as you can see from Husky's note above, that's not how it always works.

    The biggest issue with Comcast is that it's a hodgepodge of former smaller cable companies they acquired along the way. Some are legacy Comcast from day one, but many (most?) are not. So although the areas are integrated into Comcast's business more often than not they are still functioning just as they were when they were acquired. So in some areas a call is all it takes to change service...in others a truck roll and in others both.

    If you're lucky it's a call and the deal is done. Or you may need to read them the three numbers off of your cable card diagnostic screen and all will be well. Or a tech may come to visit.

    In any case, once they update your service TiVo will automatically update the channels available to you so you shouldn't have to run setup again.

    It may take TiVo up to 24 hours to map all of the channels, however it usually happens right away. Just be sure that before you get off of the phone with the CSR or let the tech leave that all or at least a majority of the channels you want are working. They'll often have you view a select few channels and declare the work done and later you find that other channels aren't working. Pick your favorites and make sure they're working before letting them off of the hook.

    Hope that helps and let us know how it goes!
     

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