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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Oct 6, 2010 #541 of 646
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Are they copy protecting some or all of your cable channels as well? (They can't protect the broadcast channels). You can check under DVR Diagnostics. CCI Byte 0x00 means unprotected, 0x02 means protectedÂ…meaning that you cannot use MRV or move the recording to your computer etc. Copy protection would generally be the only reason that they'd pair your cable cards to your TiVo.
     
  2. Oct 6, 2010 #542 of 646
    lob

    lob New Member

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    Feb 7, 2009
    well i must be a sucker for punishment. no more than 6 months (and 3 tech visits) after finally getting my XL working right with cablevision finally. i decided to order fios.

    i had heard good things about fios tech wise. also my friend has and xl with an mcard in it 2 towns over - he said it all went fine.

    low and behold.. i ordered fios last night. called today to add an mcard to my order.. and got told they only have scards available. they dont do mcards. asked to speak to someone else in technical.. got told same thing by that person. so tomorrow i plan to call my local office to get better news hopefully. i really had high hopes fios would be more on the ball than cable company. and i still cant believe this is such a headache after all this time.
     
  3. Oct 6, 2010 #543 of 646
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    I'd wager dollars to donuts that they actually have M cards…it's been well over a year or more since FiOS in any area was offering up S cards so odds are you'll be fine.
     
  4. Oct 6, 2010 #544 of 646
    lob

    lob New Member

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    Feb 7, 2009
    cheers rich i hope you are right and i'll let you know how i make out.
     
  5. Oct 7, 2010 #545 of 646
    lob

    lob New Member

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    Feb 7, 2009
    quick update.. i called my local fios store and sure enough they assured me they had mcards. they told me they would contact CS themselves and get it added. they called back saying all was set.

    so i just checked my order status on the "whats next" fios page. sure enough a "cable card rental" line has appeared. and thats not all... 2 "dvrs" (one hd, one sd) have magically appeared on the order? wow. on hold right now to get them removed. i wonder if the system automatically added them when the cablecards were added? also wondering if it will then furthermore remove the cablecards if both dvrs are removed from the order. pure evil genius.
     
  6. Oct 7, 2010 #546 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    IIRC they are required to show DVRs or set top boxes on their order forms. The installer will bring them along and cross them off the list when he or she sees that you don't need them.
     
  7. icespide

    icespide New Member

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    Apr 9, 2008
    welp I just pulled the trigger on two TiVo Premiere boxes since I found a great deal. I currently have 2 TiVo HD boxes that I'd like to swap out the cableCARDS from those boxes and use those in the premiere boxes. Each box has one M Card.

    I'm currently using Comcast, had a nightmare each time I had a cablecard installed. What is everyone's experience with moving a cablecard to a new TiVo, particularly with comcast? I've read that I'll probably have to "pair" the cards to their new TiVo, which should only entail me calling up comcast and reading off the 3 usual numbers, hopefully. What are my chances that this will go smoothly? I'm excited for shiny new TiVo's but worried about comcast...

    thanks. long time reader, first time poster. <3 my TiVo
     
  8. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    You'll certainly have to pair your cable cards to your new TiVo's. It's a roll of the dice if Comcast will let you call in the cable card info or require a truck roll. Comast has different policies in different areas (I know, it makes no sense but there it is.)

    It would be best to call and find out ASAP so if you do have to schedule a visit yo can get in the queue.

    Enjoy your new TiVo's!
     
  9. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    The FCC changes the CableCARD rules, but not dramatically
    By Ben Drawbaugh posted Oct 14th 2010 6:43PM
    Feature
     
  10. mrdazzo7

    mrdazzo7 Active Member

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    Jan 8, 2006
    THANK GOD. I'm moving this week and I was stressing out about scheduling a truck roll to do these damn cable cards... I just called cablevision (long island) and the lady confirmed that I can pick up the cards then call in to activate them myself...

    I didn't have an absolute nightmare originally but it was bad enough to make me not want to do it ever again. Even at the time I thought it was idiotic to have a guy come to put cards in a slot then follow on-screen prompts for two hours. I have to think the installers are thanking the FCC at this point. My new landlords should be happy-- $2 per CC so $4 total vs almost $17 for the dvr box they have in the apartment now. Would be even better if they took that difference off the rent, haha.
     
  11. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Oh, I doubt the installers are happy about the FCC's ruling at all...they get paid by the hour and/or job. I'd wager the cable companies aren't happy at the moment because their (antiquated) concept was that sending someone out was "preventative" maintenance. Once they realize that most John Q Public types are more than capable of slipping a cable card in a slot and reading some numbers over the phone...AND their payroll and/or sub-contractor expenses are reduced, I suspect they'll see things in a more positive light. ;)
     
  12. E94Allen

    E94Allen New Member

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    Oct 16, 2005
    My TiVo uses SA MCard... I am wondering if EMM Processed is important because mine is shown as zero does it matters?
     
  13. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    yes it does unless you have recently rebooted it. What does the "Status" say toward the top?
     
  14. jilter

    jilter Happy to be here.

    8,794
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    Oct 4, 2002
    So why is Comcast still insisting on coming out to install new cable cards?
    Has anyone had any success enforcing this ruling with their local Comcast office?
    I believe they purposely are disabling the cards to force a home visit.
    The thing is, I can not figure out why.
    It must be costing them tons of money to pay installers to do something any able-minded person should be able to do.
    I really don't get their mindset.
     
  15. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Some Comcast Franchises allow end-user installs and some don't.
     
  16. Ziggy86

    Ziggy86 Member

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    Jun 22, 2004
    Has anyone here with Fios swapped cable cards from on Tivo to another?

    If so do you need FIos to come and pair or like others have said the card works in other devices without having to get Fios to come to your house?

    Thanks
    Steven
     
  17. a68oliver

    a68oliver Member

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    Jul 15, 2000
    Crawfordsvil...
    Because they can.

    The rule doesn't appear to take effect in Comcast's case until August 1, 2011. So there is no rule to enforce, yet.

    I disagree that they are "purposely" disabling cards to force a home visit. I can't believe that they are making any money on home visits. I don't think the installation rate is sufficient to cover their actual costs.
     
  18. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Do you have Verizon FiOS? If so, yes, they do not pair cable cards to the box and you can swap them out.
     
  19. Ziggy86

    Ziggy86 Member

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    Jun 22, 2004
    I do have FiOS and am keeping my fingers crossed that it is as simple as just putting the card from old Tivo into the new Tivo. If they do not pair them why did it take so long to install the card the first time?
     
  20. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    The cableco's somewhat antiquated concept is that the end-user doesn't have enough experience (or sense) to insert a cable card, find the proper menus and read three sets of numbers to someone in support services over the phone. Then they also want to take into account that even if someone were to get the cable cards properly set up, something else might need attention. To avoid a lot of "I did that...what do I do now?" calls they just opt to send a tech.

    I agree with you and a68oliver, the expense to roll a truck is certainly costing them more than what they charge.

    The reason some Comcast offices allow customers to activate cable cards and some don't goes back to whatever the policy was for the original cableco prior to their acquisition by Comcast...so it's very patchwork.

    Cable cards are a very small percentage of any cableco's business so however it's handled it's not on their radar. If the offices share information someone in upper management should have realized long ago that those allowing customers to activate cable cards w/o a truck roll are enjoying lower costs. However even if they understand that it's probably (in their eyes) more trouble to change their policies and deal with re-training of their support staff than it's worth.

    Once the law changes I'd wager the offices currently requiring a truck roll will continue to do so until someone puts their foot down. I don't think they'll flout the law on purpose, they'll just keep doing business as usual until they're forced to change. Hope I'm wrong on that one though.
     

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