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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Feb 4, 2010 #461 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Understood...but that's too bad. So no TiVo at all? I'd give them one more chance, I'm sure they'd give you something in return. But I get it if you don't want to. In any case...best of luck with whatever you decide! :up:
     
  2. politicks

    politicks New Member

    6
    0
    Dec 29, 2007
    Camden, NY
    I had a multistream card installed in my TivoHD on Feb 5th. Once the tech called the home office, I tested a bunch of channels and figured everthing was good. I could tune ESPN SD, ESPN HD, and a bunch of others. I could not tune any of the SDV channels because I dont have a TA yet. Later that night my TivoHD was set to record Mad Money at 6:00PM and instead it recorded something on CMT. After some investigating I found that most channels above 10 and below the HD range (800-900) are not the same as on a regular TV or my cable box connnected TV. Has anyone seen this before? It's almost like the M-card is programmed for a different region. I have had 2 techs at my house since and they both tried to troubleshoot the cable box (which has nothing to do with the TivoHD).

    Thanks,

    Brian Barker
     
  3. Phantom Gremlin

    Phantom Gremlin New Member

    1,555
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    Jun 20, 2002
    Tualatin,...
    Once you get your problems sorted out you should schedule 2 manual season passes for Mad Money. I record at 6PM and at 11PM (actually at 3PM and 8PM since I'm on the west coast). Don't want to miss a minute of Cramer's lunacy.
     
  4. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    UPDATE: (Hoping not to jinx anything :eek:) I had a Comcast tech come out two weeks ago Saturday, and he installed a new cableCARD. That appears to have fixed the problem entirely for me so far. So, this is a cableCARD that worked fine for two years and just went bad. I believe it got worse every time that comcast sent a hit.

    Timing wise, it coincides with a Netflix caused reboot (which also took out my hard drive). Could just be a cooincidence. Never the less, all is now good. There was no charge (that I'm aware of) and in fact I received three months free HBO for them having to come out twice in one month.

    So, it may be worth letting Charter give you a new card.
     
  5. brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    Quick question. I currently have two "S" cards in my Tivo HD. I've been experiencing some trouble and think the issue lies with the cablecards. If I have Charter come out and bring one "M" card to replace the "S" cards, should I take the "S" cards out and rerun guided setup or just wait till he gets here, pop out the "S" cards and put in the "M" card and have him initialize and validate it?
     
  6. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Just wait. I do not think you will need to rerun anything. It just knows you have an M-Card and uses both tuners.
     
  7. brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    Thanks. I would think that would be the case, but figured it wouldn't hurt to make sure.
     
  8. wkearney99

    wkearney99 Bill Kearney

    1,919
    3
    Dec 5, 2003
    Bethesda,...
    I swapped out the pair of S cards in my TivoHD for an M with no issues. The verizon tech had to call in the M card numbers but nothing had to be changed on the Tivo at all. It just understood how to use the single M card instead of the pair of S cards. And has worked without a single problem for quite a while now.
     
  9. brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    I finally decided to call Charter and have someone come to replace my two S cards with one M card. I was surprised that they had an appointment available today so I took it. Hopefully everything will go over smoothly. When I first got my Tivo HD a few years ago it took them 3 trips before they got it working. Hopefully since then they've learned some things and it will go off without a hitch.
     
  10. brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    I'm curious if all cable companies regularly act this way. Charter missed their appointment yesterday. I finally called around 6:30 pm and was told they were really backed up and they weren't going to make it. This is probably the 3rd time I've scheduled an appointment for Charter and they simply didn't who up without calling and telling me. I've never dealt with any other company that does this on such a regular basis. Are they so comfortable with their "almost" monopoly that they just dont care? Not that it matters to them, but I flat out told them I was switching to Uverse when it was offered in my area.

    Anyway, they have guaranteed someone to show up today from 3-5, so we'll see. I did tell the person last night I would not pay for a truck roll out since they missed their appoinment yesterday. I bet these customer service reps get sick of people complaining to them when it's the local offices dispatching the techs that screw everything up.
     
  11. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Doesn't that just fry you? Not even a courtesy call? :mad: IIRC there were some specific laws enacted to address just that sort of abuse. I think there are some monetary penalties involved...fines and maybe some sort of credit they have to give you on your account. I'd do some research for your area, there are usually local statutes and the FCC may have some info as well. If you really want to make an impact a letter to your city councilman should get their attention as that's generally who approves ongoing agreements for their services.

    At minimum a complaint and threat (politely) that you intend to do something like contacting the council and/or go to the competition if there is any, unless they make you whole should get you a month's service credit.

    We have competition in our area (Comcast, Verizon, Qwest and some others). It's amazing how some competition turns customer service around.

    Let us know how things go.
     
  12. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    You definitely need to put the heat on them via your local franchise board. You could also google the phone numbers for Charter's regional ops VPs and ring your guy up.
     
  13. brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    Charter actually showed up on Friday so I got my two S cards swapped out for a M card. Everything went pretty smoothy, the guy said they do a lot of Tivo's these days. I'm hoping this solves my problem with the unit locking up. I guess I'll see as before it could go a week or two before it locked up.

    I might see if I can find an email for a Regional VP or something and submit a letter. It wouldn't hurt I suppose. They guy that was here on Friday said some lady scheduled him 6 appointments in a two hour time block. I guess I can see now why they are so backed up.
     
  14. Apr 4, 2010 #474 of 646
    mattack

    mattack Active Member

    20,731
    4
    Apr 9, 2001
    sunnyvale
    Does the CableCard Pairing screen still say "in order to start cable service for this device, please contact..." even if you HAVE set it up?

    From the FAQ, apparently my new card isn't validated. (Though it doesn't actually give info about the M card for the pairing info..)

    ..and moving my 2 S cards from my TivoHD to my S3 doesn't seem to have worked either.. I did the online chat, and they SUPPOSEDLY set them up -- but I never gave Host ID info.. so I think those aren't validated either (but those do say they're paired). I get basically all of the expanded basic and even some movie channels like TCM.. but at least on one of the tivos, trying to go to the hbo channels puts up the "start cable service" page..

    and I presume it doesn't matter WHERE I am in the Tivo (even at the pairing screen) when they send out the hit/have successfully paired?

    thanks
     
  15. Apr 4, 2010 #475 of 646
    mattack

    mattack Active Member

    20,731
    4
    Apr 9, 2001
    sunnyvale
    OK, so I got the two cablecards I moved from the Tivo HD to my S3 supposedly re-paired (I got the "good" 161-4 error). For some reason they're having problems pairing the new M card I got for my TivoHD.

    They're claiming that I have to reboot my Tivo to get the two cablecards working in my S3 -- and even after the (good) 161-4 errors, I do indeed get the please contact your cable provider screen when I try to tune to HBO.. (Which I had previously been getting when the cards were in the TivoHD) I'm recording off a channel I do get at the moment, so I will try rebooting later.

    (I probably made this harder than it needed to be -- last year when I got the two cablecards, it was more convenient at that time to put them in the TivoHD, even though it had a smaller hard drive.. I probably should have put them in my S3 in the first place even though I knew it required 2 cards.)
     
  16. May 5, 2010 #476 of 646
    kirby34

    kirby34 Kirrrrrby Puckettttt

    7
    0
    Jun 18, 2008
    Santa Clara, CA
    I just wanted to say "THANK YOU" to the TiVo Community for the very helpful information on installing a cable card and getting it activated and paired. While it didn't help the Comcast CSR who was woefully lost (he kept referring to some script program he was following), at least I knew what was needed. His supervisor told him to transfer me to Sales for some reason and then that guy transferred me to Video where the young lady there knew EXACTLY what needed to be done and took care of it in less than 5 minutes.

    It actually took me longer to drive to-and-from my Comcast service store to pick up the card than it took to get the card working.

    Edit: Weird...just noticed this was my first post and I registered almost 2 years ago. LOL.
     
  17. May 6, 2010 #477 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Sooo, a long-time lurker eh? ;) A belated welcome to the Forum and enjoy your "new" TiVo!
     
  18. skiguy32

    skiguy32 New Member

    42
    0
    Mar 24, 2010
    I went down to my local Charter office the other day and told them that I wanted to upgrade from just basic cable to the premium channels package and that I know in order to do so I would have to have a tech come out and install some cable cards into my S3 tivo so that I access & record those channels. The earliest they could send someone was today (Sunday 7/11/10) so the guy comes and installs one Mcard and I told them at the office that I would probally need 2 cards and to make sure the tech brought 2! Well, he did but said that I would be fine with just the one Mcard cause it does the same thing as what 2 Scards would do. He installed it in the bottom slot and after calling into dispatch and giving them the serial #'s and stuff they were able to get it configured and I get all the digital channels now except the Premium Channels like HBO & Showtime. Those channels are coming up in the program guide now and shows what is showing but there in no picture or sound! All the other channels are fine! I couldn't find on the help forum anywhere what I need to do to fix this problem. The tech left it like this cause he said he had another job to go to but said that the picture shoud pop up in 24 hours! I think that was just a cop out though cause he had another job to go to so what should I do?
     
  19. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Skiguy, if you have the original Series3 (not a TiVo HD/HDXL) you must have two cable cards to us both tuners, no exceptions. They need to come back out, install and activate the second cable card and you'll be good to go.

    With respect to the premium channels, they may need to re-initiate your cable card(s). Might as well wait until they come back...then don't let them leave until everything is working.
     
  20. Aug 7, 2010 #480 of 646
    betts4

    betts4 I am Spartacus!

    27,915
    2
    Dec 26, 2005
    A Galaxy...
    Cable guy from comcast is on his way here to install. I have written some notes down but I sure hope he knows what he is doing. I am nervous and excited. Thank you ahead of time for the thread no matter what happens.
     

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