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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Feb 2, 2010 #441 of 646
    test drive

    test drive Member

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    Jan 23, 2010
    thank you both cjv2 and pl1 for your replies; if new host ID # generation by the tivo unit is the issue, as comcast indicated after many hours of cycling and hard reboots and working through their supervisors to get the system to recognize the new cards, then the problem and solution is presumably back with Tivo? any ideas as to how to proceed to get the unit to generate a new host ID# sequence for the new cards would be appreciated...the current units have been so filled with issues that i am tempted to return it, and await a hard drive solution to the firmware beta fixes that seem to be popping up across the forums on HD XL built since Dec...
     
  2. Feb 2, 2010 #442 of 646
    richsadams

    richsadams Active Member

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    Jan 4, 2003
    I don't think so. If you re-read a couple of the posts I believe they are saying that Comcast is the one that needs to reset things on their end, that TiVo doesn't have anything to do with it. I could be wrong but that's what I got out of it.
     
  3. Feb 2, 2010 #443 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Thanks for the refresher! I do remember a lot of that stuff now. Actually, my first on-line experience was a cheap 1200 baud modem that included Prodigy. Anyway, back to the topic.
     
  4. Feb 2, 2010 #444 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
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    You got me there. I'm not so sure who or what generates the data id and the host ID. I thought that the HOST was the device, so shouldn't that create the HOST ID? Good question.
     
  5. Feb 2, 2010 #445 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    test drive,

    richsadams is correct. That's exactly what I'm saying. From the Comcast perspective, the host ID is arbitrary data. Their job is to take whatever the Tivo says is its Host ID and stuff it into their system alongside the Data and CableCard serial number.

    To the extent that Comcast is saying "well we can't use THAT host ID," well, that's just nuts. I have personally gotten host ID data changed at Comcast - by talking to the right people (i.e., those who actually know something). I found those people by emailing We_Can_Help@cable.comcast.com, which is what I recommended earlier.

    Given what has been said about how the Host ID changes, and that yours does not, I am at a loss to explain that particular phenomenon. But the roadblock you hit from Comcast about their system having permanently married the Host ID you have with that specific physical M-Card - forever - well, meh.

    If you want to talk to Tivo about it, though, call them at 866-986-8486.
     
  6. Feb 2, 2010 #446 of 646
    test drive

    test drive Member

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    Jan 23, 2010
    First, thanks Rich for following this with me from our last posts - appreciate that...cjv2, appreciate your point and advice and pl1 thanks for reply...seems to me from scanning the rest of the Board and faqs, and given Comcast is punting to Tivo in a big way, I'll go the Tivo Cablecard hotline, get them to run whatever relevant dx, and if they report it's the cards, i'll ask if they would be willing get comcast on phone with us altogether...
     
  7. Feb 2, 2010 #447 of 646
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Sounds like a good plan to me. :up:
     
  8. Feb 2, 2010 #448 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    I'm pretty sure they'll be willing to get on the phone with you and Comcast. Good luck.

    Oh, that 866 number isn't the "Tivo CableCard Hotline" per se. I know a Tivo article says it is, but when I called it, they advised me that they're just general Tivo support and CableCards come with the work. So don't freak out if they don't know what a CableCard Hotline is. :)
     
  9. Feb 3, 2010 #449 of 646
    joanzen

    joanzen New Member

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    May 1, 2002
    Boynton...
    Just two more cents added into the already overflowing pot... I have an S3 and HD. Comcast (South Florida) came out and installed an M-card (Scientific Atlanta) into the HD and it worked with no problem. I was very hopeful. Then we came to the S3. The tech thought only one M-card was needed. I explained everything I'd read, but he was convinced, so he gave it a try and installed the one M-card. Sure enough, only one tuner. He contacted his support and, guess what, we needed to install a card into both slots. So he installed a second M-card and it wouldn't work. Tried 3 others and no dice. That's all he had so he came back the next day with a stack of 5 S-cards and a couple M-cards. He removed the M-card which was working (because according to him two M-cards would interfere with each other...) and installed two S-cards. One worked and one didn't. He tried the other 3 S-cards and none worked (two of them weren't even recognized by the TiVo). He wanted to come back the next day with more S-cards. I explained that the S3 treats the cards as S-cards, even if they are M-cards. So why not try the M-card that worked before. He agreed, but wasn't hopeful. It worked! So I have an S3 with one S-card and one M-card. Seems like there are all sorts of variations on this situation. I consider myself lucky!

    Also, re: the host id issues. No matter how many different cards we tried, the host id was always the same for each of the S3 slots. It never changed.
     
  10. Feb 3, 2010 #450 of 646
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Good feedback. :up: One more tech in the world that gets TiVo now (although odds are he won't see too many S3's in the future). Did you ask for a discount for leading the training session? ;)
     
  11. Feb 3, 2010 #451 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    I wonder if the changing host ID thing might be unique to the combo of a TivoHD and an M-Card?
     
  12. Feb 3, 2010 #452 of 646
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    Right the Host IDs would never change unless you are changing out the HOST (TIVO). Now if both Host IDs were the same for both slots, that would be a TIVO issue. Normally the Hosts are close to the same with each slot except the last 2 or 3 numbers. :D
     
  13. Feb 3, 2010 #453 of 646
    wkearney99

    wkearney99 Bill Kearney

    1,919
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    Dec 5, 2003
    Bethesda,...
    There have been enough stories about cablecard problems to make me think there's got to be something to explain it. Are the cards themselves that flaky? Or is there some sort of extra sensitivity the cards have to the connection back to the head office? Just what the heck is going on with these things?
     
  14. Feb 3, 2010 #454 of 646
    joanzen

    joanzen New Member

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    May 1, 2002
    Boynton...
    Exactly. On mine, slot 1 ends in 847 and slot 2 853. Not sure why, according to a previous post, Comcast thought TiVo should issue a new one each time you insert a new card.
     
  15. Feb 3, 2010 #455 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Because it did issue a new HOST ID and DATA ID on my THD. I wrote down the before and after numbers. They changed with a new card in the same TiVo. And the tech expected it to change. Just reporting the facts.
     
  16. Feb 3, 2010 #456 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Just to add to this, when I switched from 2 S-Cards to 1 M-Card, the host ID that appeared for the M-Card did *not* match either of the host IDs that were showing up when I had the pair of S-Cards. Like pl1, I have no explanation.
     
  17. Feb 3, 2010 #457 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I've been doing a little research on this and I found one comment that suggests Comcast does in fact generate the HOST ID and DATA ID, and that it does change if they delete a cableCARD. This may explain why my HOST ID changed.

    I specifically remember my tech speaking with the offsite CSR. He asked him to delete the card in my THD and restore it to his inventory. Then he asked the offsite CSR to remove a new card from his inventory to put in my THD. After that was done, it was then installed in to my THD, and new fields were generated.

    So, if in the other cases, the off site CSR did NOT delete the old card, the HOST ID presumably would NOT change. This may also mean that Comcast does in fact control both the HOST ID and DATA ID. Not the cableCARD itself.

    (I'm still trying to figure out what actually generates the HOST ID and DATA ID, because we all know that moving the cableCARD to a new device generates new numbers. And I believe it would generate new numbers without Comcast even being connected.)

    EDIT: Maybe, as long as the headend sees the the same host, it will allow that HOST ID, as long as the original cableCARD is not deleted from the Comcast side?

    http://oddballupdate.com/2008/01/01/tivo-hd-comcast-and-cablecards/

     
  18. Feb 3, 2010 #458 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Very interesting.
     
  19. Feb 4, 2010 #459 of 646
    joanzen

    joanzen New Member

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    May 1, 2002
    Boynton...
    Interesting. I suppose it's just different behavior between the two machines (HD vs S3). I assumed that the host id was a static identifier for a specific machine or, in the case of the S3, a slot within a machine. Then the cablecard provider would be able to associate a card to a specific host and prevent the use of that card with any other machine/host. Based on your experience, it doesn't work that way with the HD. I have no idea. It just shouldn't be so hard.
     
  20. Feb 4, 2010 #460 of 646
    test drive

    test drive Member

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    Jan 23, 2010
    Well, here's my update...just spoke to Tivo technical support - very informed and customer oriented as always - and he confirmed what Comcast had reported to me, ie, for each new cable card, Tivo should generate a new host ID# for pairing...after i described all the issues, and then was able to generate a new host ID# with the same card in the 2nd slot, he confirmed that likely the first Tivo box slot was "bad". Very straightforward, informed and rapid reply this time without any dx bs....RichA, I am throwing in the towel:eek:

    p.s. CSR promised Tivo would try to make it up to me somehow for the multiple firmware and hardware bugs i ran into over the multiple units that I had over the past few weeks, which I genuinely appreciated, but I told him I wasn't really in it for that, just wanted one that worked from "Welcome...", on. Great folks at Tivo...hope the QC catches up soon. Cheers.
     

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