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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    FYI - every time you unplug or plug the Cable Card - one part of the
    PAIRING info Changes. This is to prevent someone from using a Card
    in an unauthorized device. Most Cable Co's do not use this piece of
    Data but Comcast Does.
     
  2. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I do understand that. But, when you copy the drive with WinMFS, it retains the host and data info. In fact, the pairing info is identical on both drives. I never removed the cableCARD.

    But, I know what you are saying. If you move the cableCARD to another device, it generates a new host and data ID. But, I can tell you that it is OK to remove the card and re-insert it in the same device. As long as you do not change devices, the pairing info will not change.
     
  3. scooterboy

    scooterboy Coney Island Small

    29,943
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    Mar 27, 2001
    East...
    I have an update, but it no longer belongs in this thread so I put it here.
     
  4. brettatk

    brettatk Thread Killer

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    Oct 11, 2002
    Smyrna, GA
    I'm not sure if I've asked this before, if I did I couldn't find it. When I go to my CableCard settings and look at conditional access, both of my tuner's are showing the following:

    Validation: Unknown (00)

    I think this is why my Tivo is locking up from time to time causing me to have to pull the plug and reboot. Could some of you when you have time check and see what your's list there? I'm using Charter as my cable provider. Thanks!
     
  5. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    All I can say is that you are not alone. I'm In a similar situation. I'm having my cableCARD changed this Saturday since it has exhibited the same behavior on two TiVo's now. Once a week, I have to reboot and get Comcast to send a hit to my card. I'm wondering if the headend can't see the card, and so it drops it. Kind of like if you unplug it too long during a power outage.
     
  6. brettatk

    brettatk Thread Killer

    11,325
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    Oct 11, 2002
    Smyrna, GA
    I've been avoiding having to have Charter send someone out. Even getting them to send a hit doesn't seem to help. All my channels come in, but it sucks sometime when I get home late at night and find out it didn't record anything. Thanks for the info though, nice to see I'm not alone. I might hold off until shows are airing reruns again. I'd hate to have Charter really screw things up and be without a Tivo at all for awhile.
     
  7. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I'm battling the same thinking process. Leave well enough alone (where it mostly works) or royaly screw things up. Because Comcast is willing to come out on Saturday or Sunday, I'm more willing to take the gamble. But, believe me, I'm torn.
     
  8. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I had Comcast come out this morning. After a 25 minute conversation between the on-site tech (convincing the remote tech that we need to change the card, ":rolleyes:"including making sure that my HD channels had check boxes next to them":rolleyes:", if you can believe it), the minute he plugged in a new card, and got it authorized, it worked instantly.

    This is the same box that had no non-local HD channels on it when the tech walked in. I did NOT want to reboot it to try and re-pair the card, so that the tech could see it was not working.

    So, with fingers crossed, it will last more than a week! I did get a free 3 months of HBO for my troubles, which is nice.
     
  9. ronaries

    ronaries New Member

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    Dec 19, 2009
    Just recently got a new Tivo HD series3 operating - set up by Wow - with 2 cable cards. After reading all the problems others had in the Forum, I was concerned that I might encounter a lot of difficulty - especially when the installer said he had 2 cards, and didn't need any help or additional information about the system! But, to his credit, all went very smoothly and I was very pleased. WOW did a good job in Central Ohio again!
    So -- despite all the bad press around - some installers can breeze thru the cable card installations (thank goodness!).
     
  10. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Of course, if your installer knew so much, why did he install two cards when only one m-card is needed? If he installed two m-cards, one is not even active. If he installed two s-cards, was it because he was out of m-cards? And, will you be charged extra for two cards? (I'm assuming here that you mean you purchased a THD and not an original S3 which requires two cards.)
     
  11. Feb 2, 2010 #431 of 646
    test drive

    test drive Member

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    Jan 23, 2010
    uh, oh - would appreciate some advice and was nicely referred here from another poster on another board...quick issue: after my new HD XL box that suffered from the supposed "intellipark" soft reboot issue on new WD drives which was seemingly resolved with a new released patch (issue is affecting many new units), i went to the next step and inserted the comcast M cable card, hoping for the best...unfortunately, no such luck...after 2 hours with Comcast technical support last night and exhaustive efforts to pair 3 separate M cards, all 3 failed to acquire channels...leading us back to Tivo?

    Details: the first card could not acquire channels despite 5 attempts leading repeatedly to the sequence of “Please wait...acquiring channel information” followed 10 mins or so later by “Error acquiring channels” despite Comcast reporting that in their system the card had successfully paired; at Comcast's suggestion (both of us assuming that the first card was at fault), and armed with additional new "back-up" cards just in case (I came prepared for this one), each new card was then inserted following a hard reboot and using the reported host id and data id, but new 2 were unable to be activated.

    In troubleshooting, comcast Tech reported that Tivo was supposed to generate a new Host ID# and new Data # for each separate M card- however, she realized that in multiple efforts to generate data to pair the next 2 cards, Tivo decoder was always showing the same Host ID# as the original card - Comcast therefore believes it's a Tivo issue and wants to know why the Tivo is not able to generate a new unique host ID# for the subsequent 2 cards. Note, hard rebooting at every stage of the process did not fix the issue or provide new host ID# for subsequent cards...though the data #s were unique each time...

    Comcast is happy to send out a tech, but they believe it’s likely a Tivo issue given there were 3 separate new cards and the first one paired correctly but subsequently Tivo could not generate new host IDs...they even tried to pair them again with the original host ID# at my request, but supe said they could not as that host # was "married to the original card"...not sure if this is related at all to the new patch to address soft reboot problems, the box which has had some funky drive behavior requiring multiple hard drive reboots to get past the Welcome Screen due to those issues, or card validation process, but I was encouraged to report here (as a TC newbie) and see if anyone has had similar issues and whether anyone here has any ideas about how to move ahead from here...thanks in advance for any insights and apologies if the answer is somewhere here already.
     
  12. Feb 2, 2010 #432 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    To my knowledge, the host IDs do not change when a new card is inserted.

    As to this "married to the original card" business, all they need to do is delete the original card's pairing data in their system. This pairing business isn't set in stone and burned-in for life. Otherwise they would never be able to retrieve your M-Card from you and give it to another customer (by their explanation, that card would be permanently bolted to *your* Tivo, which is silly).

    What you have going on is a pairing problem, possibly and probably due to lack of understanding on the Comcast side. It is not tied to the Intellipark business at all.

    Suggest you email your story, along with your Comcast account number (please don't post that here!), M-Card serial number (just whatever one you have in the Tivo - pick one) host, and data IDs to the folks at We_Can_Help@cable.comcast.com. They have familiarity with CableCard pairing issues and can actually tweak the data in their system.
     
  13. Feb 2, 2010 #433 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I just had a new cableCARD installed Saturday, and both the data id and host id changed. AAMOF, every field changed. CableCARD ID, HOST ID, DATA, Unit Address, and Card S/N. This is in the Norh east and with a Motorola M-card. The tech told me that moving to another device, the HOST ID and DATA ID change.
    Like I say, I'm only speaking for my location. YMMV.
     
  14. Feb 2, 2010 #434 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    If moving to another device, the host ID is going to be different, because it's another device. The whole point of the host ID to uniquely identify the device (that device being a specific physical CableCard slot).

    Outside of that, you're saying you had a new M-Card card put into the same Tivo as an old M-Card and the host ID changed? If that is the case, my bad, please forgive while I remove my foot from my mouth. :)

    Still, his Comcast people are loopy if they claim that his host ID is permanently married to the original M-Card and can never be changed for all eternity. That would render the M-Card unusable for any other customer even if he returns that card to Comcast.

    What's AAMOF?
     
  15. Feb 2, 2010 #435 of 646
    dlfl

    dlfl Cranky old novice

    6,995
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    Jul 6, 2006
    Near...
  16. Feb 2, 2010 #436 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    In all fairness, I have been online acroynming for 20 years, and you people just need to stop with adding the new ones! :p :p :p

    Heh.

    Holy cow, they have MORF in there! That's old school! I'm impressed :D
     
  17. Feb 2, 2010 #437 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    That is what I'm saying. Same device, new M-Card, new Host ID.
    I'm not trying to bust 'em here, but As A Matter Of Fact, I've been on the Internet since AOL/CIS/Delphi/BBS days and AAMOF was one of the first ones I learned! :up:
     
  18. Feb 2, 2010 #438 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Delphi/CIS/BBS? Dang dude, ok, you win. Just don't mention the AOL Christmas modems, I was there when those folks started appearing in CIS, and it sucked horribly :D
     
  19. Feb 2, 2010 #439 of 646
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Not sure about that, myself. You had to be on and off so fast with CIS (it was so expensive), that I did not hang around to long there. I started most of my command line Internet learning with Delphi. What was the AOL Christmas modem thing?
     
  20. Feb 2, 2010 #440 of 646
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    The AOL Christmas modem thing was that every Christmas, people would get modems for gifts, complete with an AOL CD. They would all sign up for AOL for $9.95/month or whatever it was, which was unheard-of pricing that was guaranteed to bring all the not-so-online-saavy types in. Then they would find their way to CIS (which was price-dropping due to the competition), and show up in CIS chat space.

    We could always tell that they were "AOL Christmas modems" because they had miserable netiquette, particularly evident when they would enter a CIS chat room, blurt out "M or F?" or "age/sex check" and expect all the participants to announce their answer, which I guess was standard behavior at the time in AOL chatspace. It was *not* standard behavior on CIS, and we proceeded to pummel them mercilessly for "morfing" the room.

    Oh, those days were fun. Muhahahaha. AOL won though, ultimately consuming CIS whole by acquisition.
     

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