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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    99% of the time there are no problems. Been through it plenty of times and nary a glitch. People that have problems often find their way here...people that are happy generally don't rush to post positive experiences.

    Yep, we really like it here...even when it's snowing up a storm like it did yesterday. (Although it took my wife 3 hours to drive 20 miles so she might not agree with that last bit. ;) ) Welcome back any time and keep us posted on how things go. :up:
     
  2. hengst2404

    hengst2404 New Member

    16
    0
    Dec 26, 2009
    Culver City, CA
    Okay one other question, the tivo hd xl comes loaded with version 9.4 of the software. Now I have only had my tivo hooked up and configured, minus the cable cards, for a few hours. My fear is that all the guides say to let the software update as much as possible before the cards arrive.

    So my question is, if the tivo doesn't update its software beyond the version that came out of the box, will I still be able to configure the cable cards tomorrow? I have read all about how to manually connect and I understand that it still either may or may not connect between now and my appointment tomorrow. Just want to know if this may be a possible issue when the cable tech comes tomorrow.
     
  3. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    You probably wouldn't have any issues installing cable cards with the older version. However an update may have already been downloaded. Have a look and see. Once the download has completed you will see "Pending restart" listed in the “Last Status” line on the Phone & Network Screen or on the System Information screen. TiVo will automatically install the upgrade at 2 a.m. your time. However you can reboot it (unplug it, wait about 10 seconds for the hard drive to spin down and plug it back in) and it will install the update immediately. Since you don't have 10 posts you won't see my text links to the screen shots, but here they are so you can copy and paste them into your browser (I know, stupid rule) ...

    http://i10.tinypic.com/6kzrwwi.jpg
    System Information Screen

    http://i16.tinypic.com/85w4qk8.jpg
    Phone and Network Screen

    If "Pending Restart" doesn't appear you can force an update. Go to Messages & Settings->Settings->Phone & Network->Connect now. If it downloads an update the loading process will usually take a while (15 minutes or more sometimes). If it doesn't download the update try connecting again a few times. Eventually the update should download. Again, once you see "Pending Restart" on one of the screens mentioned above, you can power cycle TiVo and it will automatically update. But if it doesn't update, it shouldn't be a problem.

    Enjoy!
     
  4. scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    Just to chime in, I did have to do the "Connect Now" option a few times before it finally downloaded the version 11 software update. I made sure that was done before they showed up with the cable cards.

    (not that it did much good in my case but I'm sure you'll have better luck) :)
     
  5. scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    I'd say my Comcast tech deserves the medal. He's visited so much, I invited him to my family's Christmas gathering. :)
     
  6. hengst2404

    hengst2404 New Member

    16
    0
    Dec 26, 2009
    Culver City, CA
    Hey thanks guys I am going to try all that you have suggested, starting with having just done a connection as we speak. I am just trying to get everything perfect before my time warner tech gets here tomorrow. I have had about a 75-25 success rate with time warner in the area of service out here. Usually, well more often than not the techs i have had come have been pretty smart folks. So I will cross my fingers for an additional time.

    I am sure Rich that I will hit that minimum 10 posts soon enough. In the interim, I just found out that my Mom also purchased me a year's service for my box. Problem was, she actually created an account and activated it. Now I have to wait for her to find her account info as I need it to set up the netflix and amazon unbox stuff. It was either that or cancel it and then re-set it under my account, which seemed like a pain.

    Apparently they don't have any type of mechanism for transferring her account or her device to my account.

    EDIT: Well, she found her info and I was at least able to change it over to my info so I can take care of any issues that crop up with this device. I turned the TV on this morning and everything seems to be great now, I have officially started the 2 hour window of waiting for the tech.
     
  7. hengst2404

    hengst2404 New Member

    16
    0
    Dec 26, 2009
    Culver City, CA
    Well I am hesitant to declare victory, but the contractor (not a Time Warner Tech) came out and had 6 M cards. He only used one and knew what he was doing. He said that pretty much all of his jobs from Time Warner out here involved installing cable cards.

    He inserted the card called up and everything appears to be working. He said that out here as long as the thing is handled properly during the card installation it should always be that easy. Well we shall see, but for now I am happy. He didn't know anything about SDV tuners and obviously didn't have one. I shall have to see if there are any SDV channels out here yet. If so the website claims I can actually just go down the road to the store and get one directly from Time Warner.
     
  8. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Excellent news! Thanks for reporting back...a lot of folks just disappear when there aren't any issues. The tech is correct, if things are good now, there's no reason to think that will change going forward. Also if SDV was being employed in your area he would almost certainly be aware of it.

    So welcome to the club and enjoy!! :up:
     
  9. Jan 5, 2010 #369 of 646
    EvanG

    EvanG New Member

    5
    0
    May 3, 2006
    Santa Monica
    Hi, first time posting in a long while. Bought a Tivo HD for switching back to cable from DirecTV, and instillation was today (TWC, Los Angeles). The technician was only given one M card, it didn't work when installed, and he said he couldn't get any more today. Trying again tomorrow...
     
  10. Jan 5, 2010 #370 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Welcome back! More often than not cable cards will be fine, but there are plenty of stories here and on other forums about techs having to go through as many as a dozen cable cards before finding one that works. Hopefully the tech will bring a handful of them when he or she returns.

    Let us know how it goes!
     
  11. Jan 5, 2010 #371 of 646
    EvanG

    EvanG New Member

    5
    0
    May 3, 2006
    Santa Monica
    Gah, I sure hope so. I should have read this first and asked the operator to be sure the tech had multiple. Like hengst2404's experience, the technician was a contractor, not an official Time Warner installer. He seemed pretty annoyed with the office for only sending him one, and he said that he thought it wouldn't work.

    Unfortunately, this will be our third instillation appointment--Monday they were about to come when they found out I hadn't set up the TiVo yet, and the guy refused to come out and wait while my wife set it up (she took off Monday for that and the phone). I took off from work this afternoon to get this done, and really frustrated it was for naught. I told them there was no way my wife and I were using more vacation time to wait around tomorrow, so they're coming late...hopefully the first time will work, so we don't have a dinner guest!
     
  12. Jan 6, 2010 #372 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Hey, maybe you can get him to pay for take out! ;)
     
  13. Jan 6, 2010 #373 of 646
    EvanG

    EvanG New Member

    5
    0
    May 3, 2006
    Santa Monica
    Yay--I have TiVo HD again! Thankfully the first card the tech tried tonight worked. I had to switch the video output from 480, though :D.

    First got TiVo in 2005 when I bought the old DirecTV SD TiVo, then got the HR10-250. I was really depressed when DirecTV did the switch to their HD DVR. Happy to be back.
     
  14. Jan 6, 2010 #374 of 646
    scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    The (brand) new TivoHD is scheduled for delivery this friday. I'm going to set it up, upgrade the software, etc. then email the pairing info to my tech. He's going to have HQ send a hit to the cable card and if it takes (including encrypted and movie channels I subscribe to), we'll be done. If it doesn't take, he'll come back to the house.

    Here's hoping I don't see him again. :)
     
  15. Jan 6, 2010 #375 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Is that the way you treat your dedicated tech :eek: friend
     
  16. Jan 7, 2010 #376 of 646
    scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    Do you really not know what I meant?



    Wait - let me put it in terms you'll understand:

    Do YOU really not KNOW what I MEANT? :eek:



    :D
     
  17. Jan 7, 2010 #377 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I'm NOT as Dumb as I seem - Yes I know what you
    meant and the terrible ordeal you and your Comcast
    Tech have gone through.

    Good luck with your NEW TiVo - have fun this weekend.
     
  18. Jan 7, 2010 #378 of 646
    scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    Thanks! I wasn't implying that you were dumb - I was just having a little fun with you because I noticed you like to put some of your words in uppercase.

    No harm intended. :)
     
  19. Jan 7, 2010 #379 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I also recognized your sense of humor - I knew
    what you meant in post 376 & 378 :up:
     
  20. Jan 9, 2010 #380 of 646
    scooterboy

    scooterboy Coney Island Small

    29,956
    31
    Mar 27, 2001
    East...
    Well the new unit is installed. I've updated the software to current, downloaded the schedule info, and then installed the cable card. Signal strength varies between 93-100, depending on channel.

    I emailed all of the pairing info to the tech, and now I'll wait for them to send a hit to the card. Fingers are crossed.
     

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