Separate names with a comma.
Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.
Keep us POSTED
He just left. He did bring the Tivo S3 from Comcast's office and we hooked it up in my living room, using the exact same cable that fed my TivoHD. He then had the cable cards hit again to authorize them. Results:
My TivoHD: No channels on Tuner 0, analog channels 2-23 only on Tuner 1, Signal Strength 56
Comcast Tivo S3: all digital channels come in perfectly on both tuners, Signal Strength 95/100.
So I think that pretty much verifies that I have a bad TivoHD. For their Tivo S3 to get 95/100 signal strength on the same line on which my TivoHD gets only 56, is pretty good evidence, yes?
Now I have to call Tivo and arrange for an exchange.
Call TiVo and GET another one FOR SURE after all this PAIN
They should do it WITHOUT a second of hestitation
Comcast certainly went out of their way to FIX Tivo's Problem :up
Just got an RMA# for the exchange.
Comcast indeed went above and beyond:
1. They ran a new homerun line from my basement to my DVR location (3 hour visit).
2. They replaced the cable from the street to my house (2 techs for 5.5 hours).
3. They finally brought their "test tivo" to my house to verify mine was faulty.
All that in addition to the multiple attempts with multiple M-cards and S-cards.
I've always had good luck with the local Comcast techs.
Hopefully I'll report back in a week or two with better news.
Wow! You should have a pretty awesome signal once you get your new TiVo! Sorry to hear about the frustration...these things happen. But glad you've been able to resolve it.
Hope you'll be enjoying your new TiVo in no time and thanks very much for all of the follow-up posts!
Wow! They have a "test TiVo" !?!? I bet TWC doesn't have one of those in their entire system. I'll give 100 to 1 odds my TWC region doesn't have one. (Payable when they bring it to my house for testing, of course.)
They not only have a test Tivo, but the last tech said that his boss talks directly to a couple of the lead technical people at Tivo on a regular basis. I imagine that connection had to be a result of Comcast putting the Tivo software on their Motorola boxes a while ago.
Replacement unit has arrived. I'm letting it warm up to room temperature before plugging it in. It was cooooold out on my steps.
Good thing it wasn't sitting in tomorrow's SNOW
"What buzz words should I use when speaking to my [Comcast] cable rep when I'm trying to explain to them what they need to do to properly pair/validate my cablecard?"
Still trying to figure this out....
I'm not being a wise guy here - Phone Reps know nothing
about pairing. In fact they can not access the people who
do. Only the INSTALLER can access ATS. The ATS people
know about pairing.
Set it up yesterday, and emailed the comcast tech that I was ready when he was. He had left me with the last two S-cards we tried, so today he had a rep call me to activate them.
I gave the rep the pairing info, and he hit the cards with the signal. I left it on the Conditional Access screen and we waited...and waited...and waited...nothing (Enabled by CP: No and AUTH: Unknown). He sent the signals again...nothing. I rebooted the tivo and he sent them again...nothing. We finally gave up and the tech will hopefully come on friday.
One big difference between this tivo and the faulty one I sent back - with the faulty one I could get channels 2-23 analog on one of the tuners. With the new tivo I can't get any channels at all when I go to Live TV - just a big ACCESSING CHANNEL INFO screen with a big spinning wheel.
My question: which one of those scenarios is "normal" for a unit pre-cablecard authorized?
I'm getting tired. Really tired.
Do you want to come over and SEE how a NEW TiVo Works
Now that's just plain mean.
I just figured after TWO TiVo Problem BOXES you must be into mean.
I can tell you a worse story that happened to me TODAY.
I OWN TWO Toyota Tacoma Trucks - 1996 and 2004.
BOTH TRUCKS are in PERFECT Condition - the 96 Truck I use as a
PLOW Truck - because the 2004 does not have a Frame sufficient
for a Plow.
I brought the 1996 Truck in for a Sticker today - REJECTED - Due
to Frame Recall. TOYOTA wants to BUY the truck from me for MORE
than it is worth and SCRAP IT.
The 2nd Toyota is UNDER the same RECALL and goes in Monday for
a FRAME INSPECTION.
I know this is OFF TiVo Topic - But that is what I call MEAN
Tech kept insisting to install two M-Cards, on my HD model. "See two slots, you need two, I always install two, did the exact same machine yesterday." I took one, he got it to work, both tuners operate. I desperately wanted to reply RTFM... Verizon should give him a cut of all the extra unnecessary card rentals.
Did you have the TiVo Installation Instructions printed out for the Installer?
I hope you enjoy the EXTRA Charge for the CableCard.
Just PULL it out yourself and RETURN it to Verizon. Of
course you need to pull out the RIGHT CableCard and
not the WRONG one. You also need to be SURE they
are REAL "M" Cards. If they are "S" Cards, then you do
I recently returned (2) CableCards to Comcast to REDUCE
my Comcast Bill.
He said he only took one.
Yeah the HD Tivo just needs one M card if its a S3 you need two M cards or 2 S cards. They guy figured it was the same as the S3.
Tech's coming friday morning to try a new M-card. Can anyone answer the above question for me?