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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Dec 2, 2009 #321 of 646
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Keep us POSTED :p
     
  2. Dec 2, 2009 #322 of 646
    scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    He just left. He did bring the Tivo S3 from Comcast's office and we hooked it up in my living room, using the exact same cable that fed my TivoHD. He then had the cable cards hit again to authorize them. Results:

    My TivoHD: No channels on Tuner 0, analog channels 2-23 only on Tuner 1, Signal Strength 56
    Comcast Tivo S3: all digital channels come in perfectly on both tuners, Signal Strength 95/100.

    So I think that pretty much verifies that I have a bad TivoHD. For their Tivo S3 to get 95/100 signal strength on the same line on which my TivoHD gets only 56, is pretty good evidence, yes?

    Now I have to call Tivo and arrange for an exchange.
     
  3. Dec 2, 2009 #323 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Call TiVo and GET another one FOR SURE after all this PAIN
    They should do it WITHOUT a second of hestitation :up:

    Comcast certainly went out of their way to FIX Tivo's Problem :up
     
  4. Dec 2, 2009 #324 of 646
    scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    Just got an RMA# for the exchange.

    Comcast indeed went above and beyond:

    1. They ran a new homerun line from my basement to my DVR location (3 hour visit).
    2. They replaced the cable from the street to my house (2 techs for 5.5 hours).
    3. They finally brought their "test tivo" to my house to verify mine was faulty.

    All that in addition to the multiple attempts with multiple M-cards and S-cards.

    I've always had good luck with the local Comcast techs.

    Hopefully I'll report back in a week or two with better news. :)
     
  5. Dec 4, 2009 #325 of 646
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Wow! You should have a pretty awesome signal once you get your new TiVo! Sorry to hear about the frustration...these things happen. But glad you've been able to resolve it.

    Hope you'll be enjoying your new TiVo in no time and thanks very much for all of the follow-up posts! :up:
     
  6. Dec 4, 2009 #326 of 646
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Wow! They have a "test TiVo" !?!? I bet TWC doesn't have one of those in their entire system. I'll give 100 to 1 odds my TWC region doesn't have one. (Payable when they bring it to my house for testing, of course.)
     
  7. Dec 4, 2009 #327 of 646
    scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    They not only have a test Tivo, but the last tech said that his boss talks directly to a couple of the lead technical people at Tivo on a regular basis. I imagine that connection had to be a result of Comcast putting the Tivo software on their Motorola boxes a while ago.
     
  8. Dec 8, 2009 #328 of 646
    scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    Replacement unit has arrived. I'm letting it warm up to room temperature before plugging it in. It was cooooold out on my steps. :)
     
  9. Dec 8, 2009 #329 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Good thing it wasn't sitting in tomorrow's SNOW :thumbsdown:
     
  10. Dec 9, 2009 #330 of 646
    dakotatt

    dakotatt whatwherenhow.com

    1
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    Dec 9, 2009
    "What buzz words should I use when speaking to my [Comcast] cable rep when I'm trying to explain to them what they need to do to properly pair/validate my cablecard?"

    Still trying to figure this out....
     
  11. Dec 9, 2009 #331 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I'm not being a wise guy here - Phone Reps know nothing
    about pairing. In fact they can not access the people who
    do. Only the INSTALLER can access ATS. The ATS people
    know about pairing.
     
  12. Dec 9, 2009 #332 of 646
    scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    Set it up yesterday, and emailed the comcast tech that I was ready when he was. He had left me with the last two S-cards we tried, so today he had a rep call me to activate them.

    I gave the rep the pairing info, and he hit the cards with the signal. I left it on the Conditional Access screen and we waited...and waited...and waited...nothing (Enabled by CP: No and AUTH: Unknown). He sent the signals again...nothing. I rebooted the tivo and he sent them again...nothing. We finally gave up and the tech will hopefully come on friday.

    One big difference between this tivo and the faulty one I sent back - with the faulty one I could get channels 2-23 analog on one of the tuners. With the new tivo I can't get any channels at all when I go to Live TV - just a big ACCESSING CHANNEL INFO screen with a big spinning wheel.

    My question: which one of those scenarios is "normal" for a unit pre-cablecard authorized?

    I'm getting tired. Really tired.
     
  13. Dec 9, 2009 #333 of 646
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Do you want to come over and SEE how a NEW TiVo Works :)
     
  14. scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    Now that's just plain mean. :mad:


    :p
     
  15. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I just figured after TWO TiVo Problem BOXES you must be into mean.

    I can tell you a worse story that happened to me TODAY.

    I OWN TWO Toyota Tacoma Trucks - 1996 and 2004.

    BOTH TRUCKS are in PERFECT Condition - the 96 Truck I use as a
    PLOW Truck - because the 2004 does not have a Frame sufficient
    for a Plow.

    I brought the 1996 Truck in for a Sticker today - REJECTED - Due
    to Frame Recall. TOYOTA wants to BUY the truck from me for MORE
    than it is worth and SCRAP IT.

    The 2nd Toyota is UNDER the same RECALL and goes in Monday for
    a FRAME INSPECTION.

    I know this is OFF TiVo Topic - But that is what I call MEAN :eek:
     
  16. schipperke

    schipperke New Member

    17
    0
    Dec 12, 2004
    Tech kept insisting to install two M-Cards, on my HD model. "See two slots, you need two, I always install two, did the exact same machine yesterday." I took one, he got it to work, both tuners operate. I desperately wanted to reply RTFM... Verizon should give him a cut of all the extra unnecessary card rentals.
     
  17. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Did you have the TiVo Installation Instructions printed out for the Installer?

    I hope you enjoy the EXTRA Charge for the CableCard.

    Just PULL it out yourself and RETURN it to Verizon. Of
    course you need to pull out the RIGHT CableCard and
    not the WRONG one. You also need to be SURE they
    are REAL "M" Cards. If they are "S" Cards, then you do
    need two.

    I recently returned (2) CableCards to Comcast to REDUCE
    my Comcast Bill.
     
  18. scooterboy

    scooterboy Coney Island Small

    29,958
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    Mar 27, 2001
    East...
    He said he only took one.
     
  19. jon96cobra

    jon96cobra Member

    73
    0
    May 24, 2006
    Northern VA
    Yeah the HD Tivo just needs one M card if its a S3 you need two M cards or 2 S cards. They guy figured it was the same as the S3.
     
  20. scooterboy

    scooterboy Coney Island Small

    29,958
    31
    Mar 27, 2001
    East...
    Tech's coming friday morning to try a new M-card. Can anyone answer the above question for me?
     

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