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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Need2Know

    Need2Know New Member

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    Dec 27, 2006
    first, we were told by both a comcast rep and a tech that we could pick up cablecards at the comcast office. guess what? you can't. they have to schedule a tech to come out and do it. seems like the tech would have known that. so, now it'll be 19 days before a tech can get out. comcast is beyond the pale. i can't even describe how aggravating. ah! thread hijack, and vent, over.
     
  2. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    WOW! :eek: What a PIA! In all of the years we've had cable cards we've not once had to refresh/re-authorize them. What a nightmare. You have our sympathy. :(
     
  3. SheliaP

    SheliaP New Member

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    Jul 29, 2005
    Yah- I have along post about this problem in another thread. I was told twice using online chat that they would ship them to me. No they won't. Was told they were at an office- no they weren't. Was told of another office I could try- I said no thanks.

    Very Frustrating, and very unnecessary- everything comcast is doing with this right now. I now have a truck/tech roll coming in 10 days (Oh no charge for all my problems)
     
  4. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    It was one simple 30 second phone call to tech support.

    I said HIT ME :p and they DID - Fixed until the Next time.

    It is probably my fault because I use Power Generators and I turn them off when not using the Theater.
     
  5. brettatk

    brettatk Thread Killer

    11,326
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    Oct 11, 2002
    Smyrna, GA
    My problem still exists, but not as often. It seems about once a week I have to pull the plug on my Tivo. I'm hardly ever home during dispatch hours so I decided to give Charter a call while at work. I just got off the phone with them and had them send me a CCV hit instead of an initialization/pairing hit they had already sent previously. Hopefully this will revalidate my host and data id's. If not then I guess I'll call them back and try something else. U-Verse is almost here, I'm planning on switching to it once available so this will no longer be an issue. Hopefully this will work though.
     
  6. Sep 1, 2009 #266 of 646
    brettatk

    brettatk Thread Killer

    11,326
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    Oct 11, 2002
    Smyrna, GA
    Didn't work, cards are still not validated. I guess I'm going to have to wait till I'm home during disbatch hours or sit it out until U-Verse is offered in my area. At least it's only happening about once a week, I just have to remember to check in the mornings in case I have to reboot so my evening shows will get recorded.
     
  7. Sep 7, 2009 #267 of 646
    10terabyte

    10terabyte New Member

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    Sep 7, 2009
    I am sure this is in here somewhere, and I have been reading till my eyes hurt but I am going to ask anyway.

    I just picked up the TivoHD, and have the TWC tech appointment tomorrow for the MCard install.

    I am in Charlotte NC, and they do use SDV here. So, with a "Tru2Way" or "MCard" do I still need the SDV Tuning Adapter?

    Thanks!
     
  8. Sep 7, 2009 #268 of 646
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Yes. Try to get the installer to bring one, if possible.

    TiVo's cannot do Tru2Way with cable cards. This would not only handle the SDV upstream communications but would also allow ordering VOD and PPV via your TiVo. But it isn't designed in.

    In my TWC area the installers can bring the TA with them. Apparently in other areas you have to order the TA separately via a web page, or some such folderol. Good Luck!
     
  9. Sep 9, 2009 #269 of 646
    10terabyte

    10terabyte New Member

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    Sep 7, 2009
    Just to follow up, the tech showed up with the TA (thank goodness) and the entire install only took about 30 mins. Most of that time he was training another installer on cablecards.

    TWC sent a firmware update to the SA CableCard, so that took about 15 mins.

    After the install was complete, I surfed a few channels and they all seemed fine.

    Last night, my wife and I were watching TV and we came across 2 channels (CNN and TravelHD) that weren't accesible. We got a message saying "Temporarily Unavailalbe". I told my wife that this was very likely due to TWC (more specificlly, SDV) and not Tivo. I did ocasionally see those notes on the SA 8300HDC, but not usually on those channels.

    We'll run for a few more days and see how smoothly things are, and report back. Thanks for the great thread!
     
  10. jfh3

    jfh3 New Member

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    Apr 15, 2004
    Denver area
    Just to let folks know, I'm *finally* getting around to updating the FAQ (first post). I've had a little incentive, since I had to do a clear and delete everything on an original Series 3 box, which of course breaks the CableCARD pairing.

    Now I'm trying to find someone at Comcast who can actually update the data values and re-pair, re-validate the two SCards. I'd forgotten how frustrating it was 2.5 years ago before I finally convinced the CSR it could be done without a truck roll.

    I'll turn this box into "Antenna Only" use before I let Comcast send an installer to read two numbers to someone over the phone.
     
  11. brettatk

    brettatk Thread Killer

    11,326
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    Oct 11, 2002
    Smyrna, GA
    I am trying to do the same thing but with Charter. Could you please let me know exactly what you did or what Comcast did to fix this issue? I have not been home during disbatch hours but everything a regular Charter support technician can do has not worked. I do not want to have to pay for a truck roll. Thanks!
     
  12. Lyrical1

    Lyrical1 New Member

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    Oct 12, 2002
    California
    FWIW, I recently purchased a refurbished HD XL and my first (biggish screen, 42” plasma) HD TV. After being a DTV-TiVo customer for several years and then (after a move – no satellite line of sight) a Comcast-TiVo customer for several years I took the plunge.

    Of course I read up here on MCard issues. I got the HD XL box online and let it update itself for a week before the installer appointment.

    Bottom line: I’m really happy with my purchases. HD is pretty amazing and makes watching TV much more compelling. (However, I have mixed feelings about whether that’s a good thing or not! :rolleyes: )

    What surprised me was something my Comcast installer told me. This guy is a verified employee of Comcast (not a contractor) and has been working for them for a few years. He told me that he installs a CableCard about once every three or four months and that he didn’t recall ever installing one in a TiVo.

    It was good to have the one-page sheet that TiVo provides with instructions. At first he acted as though he knew exactly how to do the installation, but after several false starts it was clear he didn’t know what he was doing.

    After a few phone calls to his central office and my help in strongly suggesting he read the instructions slowly and carefully, everything is working fine. I’m able to do everything I expected, just like my almost three-year-old Series 2 connected to a Comcast box via the serial port – except now I can watch and record any of the HD channels on both tuners!

    It’s amazing to me now how terrible my 25” LCD computer monitor/TV in my office looks in SD. Maybe I’ll be looking into getting another TiVo HD unit when the 3-year subscription expires early next year. (The bastards: You think you’re out and then they pull you back… :D )
     
  13. Nov 2, 2009 #273 of 646
    oldnacl

    oldnacl New Member

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    Mar 23, 2007
    Anyone in S FL with Concrap - Help! I've had my TiVo for 3 years and just recently purchased lifetime service. I think somehow Concrap got wind of this because this month my "CableCard HD (one way)" charge went from $1.50 per month to $13.90 ($6.95 for each CC) for "HDTV Service" (the $1.50 was additional for the second card - the first CC (or cable box rental) is supposedly included in the cost of the Digital Preferred subscription @ $19.95)
    I called Concrap and they said I had been charged incorrectly for the past 3 years and the correct charge is what's on my bill now. I asked about getting a "M" card to cut that "HDTV Service charge in half, but he claimed ignorance on M cards - end of conversation.
    Is this the going rate nowadays? Or am I getting screwed (as usual) from the cable company?
    Are there M cards available in S Florida? Anyone had one installed recently? I'm in Boynton Beach and I believe they go through the Delray Beach office.
    Thanks for any advice.
     
  14. Nov 2, 2009 #274 of 646
    dlfl

    dlfl Cranky old novice

    6,997
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    Jul 6, 2006
    Near...
    My TWC installer told me something similar back in July. Later I learned that TiVo Digital Cable subscribers are about 0.5% of all digital subscribers on a national basis. Consider that plus they can't make any money from us for VOD or PPV or renting us one of their DVR's and draw your own conclusion.
     
  15. Nov 2, 2009 #275 of 646
    brian5s

    brian5s New Member

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    Jan 12, 2002
    I am in South Florida and have Comcast. I have one M-Card. They charge me a fortune to have Tivo! It really is price gouging if you ask me. They just want you to rent their HD DVR box instead. It's outrageous! The channels drop off of the card and they have no idea why! It drives me nuts! I am at my wits end with Comcast. Once we get Uverse of Fios, I'm gone!
     
  16. Nov 6, 2009 #276 of 646
    scooterboy

    scooterboy Coney Island Small

    29,953
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    Mar 27, 2001
    East...
    Jeez this thread scares me. A new TivoHD is on the way to replace the Comcast HD DVR I'm currently using.

    My one ray of hope is that any time I've had a Comcast tech out, the experience has been excellent. I think we must have a good local office here.

    I'll report back no matter how it goes. :)
     
  17. Nov 7, 2009 #277 of 646
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Yes - I'm in Salem, NH - I imagine we are served by
    the same office. I have 5 SONY DVRs with Cable Cards
    and one TiVo. Comcast tech support has been great.
     
  18. Nov 7, 2009 #278 of 646
    scooterboy

    scooterboy Coney Island Small

    29,953
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    Mar 27, 2001
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    My techs come from Exeter. Always knowledgeable, never a bad experience. :up:
     
  19. Nov 8, 2009 #279 of 646
    jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
    I think it is also true that among TiVo Series 3 users there is a much, much higher percentage of premium package subscriptions than all digital subscribers nationwide.
     
  20. scooterboy

    scooterboy Coney Island Small

    29,953
    29
    Mar 27, 2001
    East...
    I'm reporting back, and it's not good news.

    I pre-prepared the TivoHD (got the latest software version, did the guided setup with "no cable cards yet", etc) so it was ready for the cable card when the tech got here.

    First bad sign - it was a contractor, not a true comcast tech. He had a Motorola M-card. Inserted it, called HQ with the numbers from the card, and I'm getting no channels. None at all. Tech tried different things - rebooted, redid guided setup, etc. Nothing worked. He eventually had to leave.

    The Conditional Access screen says Val: V0x00, so I guess it's validated. BUT, I don't even SEE the "Auth" field anywhere. Shouldn't I be seeing that with a Motorola Card?

    Thought I'd ask here in case it's something easy, before calling Comcast.


    EDIT TO ADD: I just figured out that I'm getting basic cable (channels 2-23) on one tuner, and no channels on the other. What does that mean?
     

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