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CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. radtechy

    radtechy Member

    52
    0
    Aug 16, 2008
    Right now i have a TiVo hd with 1 m-card with cablevision of long island. I'm going to be moving to the Bohemia/holbook area near the airport and getting verizon fios. I was hoping someone can explain how to go about getting the new program lineup and preparing the TiVo so it's ready when the tech comes. And is it a seemless transition to put in a new cablecard?

    Thanks in advance for any help/info
    James
     
  2. PugFan

    PugFan New Member

    33
    0
    May 3, 2004
    Lancaster, PA
    I purchased my Tivo HD XL Friday, hooked it up Monday and did setup with Broadband. The Cable Card was installed today and there were no issues whatsoever... The installers said that more and more with the newer equipment the installs are going easy...
     
  3. gordonwrogers

    gordonwrogers hopeless TiVo addict

    4
    0
    Nov 21, 2007
    Northern...
    You really don't need to do anything to prepare for a move. You will probably need to return your cable cards to your cable provider, but the install at the other end is usually seamless. I have two TiVo Series 3 HD's with two cable cards each, and one Tivo HD with two cable cards all networked on a cable modem. On a couple occaisions, I have seen installers put in bad cards, but usually they have had replacements on-hand. The guided setup will automatically load your program guide in a few minutes depending on your internet speed.
     
  4. gordonwrogers

    gordonwrogers hopeless TiVo addict

    4
    0
    Nov 21, 2007
    Northern...
    Once the cards are installed by the cable company, don't switch them! You need to contact your cable company again and give them the information physically imprinted on the card label, install one card at a time and then go to the Cable Card Configuration page from within Messages and Settings and read them the requested information. They must pair the cards over the phone with you while they are seated in your Tivo box. If you unseat the cards, or swap them, you will likely have to get them paired again by your cable company as they will likely load with new IP addresses. Make sure to test your channels before they get off the phone. Wait for the guided setup to complete, select your channels, test a known channel, test your premium channels, etc. before they get off the phone.
     
  5. gordonwrogers

    gordonwrogers hopeless TiVo addict

    4
    0
    Nov 21, 2007
    Northern...
    Hope your install went well. I made the switch from DirecTV to TiVo a couple years ago and have never looked back. Once the cable cards are installed, it is a beautiful thing!
     
  6. berics

    berics New Member

    16
    0
    Mar 25, 2002
    I had a MCard installed by TWC last Saturday. After reading the advice on the board, I was prepared and checked all the HD and premium channels. They all worked except for UHD, HDNet, HDNetMV and MGMHD, (470-473 for TWC Cleveland/Elyria lineup) all of which I received on my SA 8300.

    The tech couldn't do anything and told me to talk with customer support. I've now had 5 conversations with them. They claim these channels are on a separate tier for $5 a month. Fine, I said add the tier. They are unable to get it to work. Their most current solution is to have tech come out this Saturday. Since everything is working except these four channels, it doesn't seem to be a hardware problem and I don't see what the tech is going to do.

    The CSRs say 'the codes are conflicting' and 'they are taking me around in circles' when they try to add the tier.

    Anyone have any guidance on this issue?

    Thanks
     
  7. tombonneau

    tombonneau New Member

    85
    0
    Mar 26, 2009
    Thanks for the heads up. I'm having TWC come by on Saturday. I actually have that HD channel tier, I'll be sure to double-check it.

    Any other advice you could give someone going through a TWC install? (Don't really have time to read the thousand posts. ;))
     
  8. Shanezam203

    Shanezam203 New Member

    787
    0
    Jul 27, 2007
    Comcast came out and installed a Multi Stream Cable Card in my Tivo HD today and he was In and Out. It did not take him long to program it at all.
     
  9. Apr 5, 2009 #229 of 646
    astronomer

    astronomer New Member

    8
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    Mar 28, 2007
    Charlottesvi...
    I have a Series 3 which has had 2 Scientific Atlanta single stream cable cards installed for over a year. As Comcast (Charlottesville, VA) added HD channels, they all showed up perfectly. Then, a few months ago, the HD channels began to disappear one by one (every few days) until only the HD broadcast channels, all available to me with an antenna, remain. A Comcast tech has been here for visits of 4 and 3 hours and tried several different single and multi cards, with no change in the situation. The non-broadcast channels show up for a fraction of a second, then the screen goes black. The tech has been on the phone with multiple "experts" with no success. They keep trying the same thing over and over and expecting different results. The dispatcher and experts insist that I should be able to receive the HD channels in question, that the cards are being programmed correctly, and that the authorization files kept centrally are correct, but the situation is unchanged. Has anybody else seen this particular problem? Could it be related to encryption?
     
  10. Apr 6, 2009 #230 of 646
    mowog74

    mowog74 New Member

    4
    0
    Dec 27, 2001
    Charlottesvi...
    Astronomer, take this with a grain of salt, because I have no idea if it could have any bearing on your situation or not. But I run a Windows Media Center with a QAM tuner that lets me record unencrypted channels provided by Comcast in Charlottesville, and I can tell you that most of the formerly unencrypted channels have been encrypted over the past couple of months. All I can get now via QAM are the four broadcast channels, music choice, and several digital versions of SD channels (TBS, ESPN, CW, etc).

    Unfortunately I don't know enough about the Series3 or CableCard to be able to tell you in what way, if at all, this could affect your installation. My gut says not at all, but it does seem pretty coincidental that these channels are being encrypted around the same time you're having your issue.

    Mike
     
  11. Apr 7, 2009 #231 of 646
    Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    These stories pi** me off....and I'm not mad at the poster; I'm mad at my cableco (Mediacom). Here's my story....

    ...techs arrived this afternoon (after unsuccessful attempt last Sat to install two S cards in my TiVoHD)...with S cards only. This is TWICE now when I've made the appointment, it's been specified M card only. The guy apologized, said when he got his stuff this morning before heading out, they had no M cards. He said he saw that the order had M card only, and he called ahead of time to see if I still wanted him to show up. I said "yeah, I took off work early, so let's give it a try." Slapped the first S card in, twice they supposedly sent hits, but we could never tune ANY channels at all. So, we re-scheduled a THIRD time for next week, again with the M card stipulation. From the info screens on my TiVo, it appears the hit is coming through because the card is receiving info. But it just never gets any of the channels -- digital or analog. VERY frustrating.

    Does anybody have any suggestions? I just can't believe they can't get these suckers to work in my TiVoHD.
     
  12. Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    As a follow-up to my previous post, Mediacom came out a third time last Thursday, and the tech I had was head and shoulders above the others...and probably the youngest (23). Within the hour, we had two S-cards working flawlessly in my new HD.
     
  13. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Finally! Congrats and enjoy! :up:
     
  14. Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    Thanks...obviously, I'd prefer one M-card over two S-cards. But Mediacom has a "shortage" of M-cards for some reason. I really don't care as long as it works. It's only $1.99/month/card.
     
  15. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    No kidding. Be glad you aren't charged $6.99/mo. for an Additional Outlet like we are at Comcast/North East. When it was $2.75/mo., I said the same thing as you, and so I got 4 cableCARDS. Then they jacked the price up to $5.00/mo, and now $7.00/mo. Now I'm running with a single tuner on one S3 and the other is OTA only.
     
  16. Flyinace2000

    Flyinace2000 New Member

    234
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    Aug 2, 2005
    Does FIOS still only have the Scards and is do they still require a truck roll? My parents are trying to shave some $$ of their bill. They currently have 4 S-Cards for 2 TiVoHD's but if we can get them down to 2 that would save $8 a month and nearly $100/year.
     
  17. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    It depends on their location. They only have "M" cards in our area, but a number of other folks said that they still only have "S" cards in some other areas.

    IIRC they still don't allow DIY cable card installs but that may be area-dependent as well. Truck roll is about $90. Ouch!
     
  18. MookieDoug

    MookieDoug New Member

    20
    0
    Apr 6, 2009
    Natick, MA
    Truck roll fee also depends. Here in Massachusetts, they charged me $55 for a truck roll to install 1 M-card.
     
  19. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    That's one thing I'll give Comcast credit for...they only charge $14.95 for a truck roll here. They still don't allow DIY cable card installs like they do elsewhere though.
     
  20. May 8, 2009 #240 of 646
    TXTivoUser

    TXTivoUser Jeep Ninja

    451
    0
    Nov 27, 2002
    Denton, Texas
    Just wanted to give a thumbs up to this thread and the FAQ. I just picked up a used S3 from a buddy and the installer brought an M card and both he and I assumed it would work fine and we couldn't get the second tuner to pick up.

    The installer was kind of flustered and I wouldn't let him leave until it worked the way I knew it should.

    I stumbled on this thread and just happened to read the part that the S3 doesn't have the support for an M card to work in dual stream mode.

    I forwarded this thread to the installer so he could use it on the next install.

    So great job TCF and the members that helped make my life easier yesterday. :up::up::up:
     

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