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Cablecard Firmware Upgrade?

Discussion in 'TiVo Series3 HDTV DVRs' started by jshore, Sep 16, 2006.

  1. megazone

    megazone Hardcore TiVo Geek

    3,302
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    Mar 3, 2002
    .worcester.m...
    Yeah, my cards both got firmware updates when first installed. But it only took a few minutes.
     
  2. slimoli

    slimoli New Member

    358
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    Jul 29, 2005
    I don't get it. How can a cablecard firmware be upgraded if the cablecard slot on the S3 or on any TV is a READER only? How can the card be reprogrammed without a cablecard writer? Maybe that's the reason why if we get the msg "cablecard firmware upgrade from cable operator" there is nothing else we can do and it must be replaced.

    BTW, Just got the msg again, waited for more than 3 hours and gave up. I installed the same CC on my Panasonic plasma and immediately got the upgrade msg as well. It seems that once the msg comes up the card needs to go back to SA or the cableco. My cableco doesn't know anything about this and have no clue on why this msg is being sent. They also can't do anything with the CC but return them to SA.

    This is going to be a nightmare if it is spread .

    Sergio
     
  3. Bodshal

    Bodshal Penguin-tastic!

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    Jan 4, 2005
    Cedar...
    The card is an independent device, with it's own processing unit. It listens to the OOB digital data in the RF signal. Sometimes, there's new firmware in it. So it downloads it (one of the screen talks about "blocks left to download" or somesuch). If it gets it all, it upgrades. If it doesn't, then as some people have seen, it can sit in limbo. Or if the flash in the thing is fubar, it locks up. Or something.

    The headend just sends the a image in a loop probably. With no confirmation it arrives safely. What should probably happen is installers should upload any new firmware before they leave the depot, just in case the card needs it and turns out to be duff.

    Chris.
     
  4. slimoli

    slimoli New Member

    358
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    Jul 29, 2005
    Chris

    Thanks for the clarification. How long should this upgrade take? I have been waiting for 2 hours and nothing. I have 2 tvs with cablecard slots and just one CC. I am trying the 2nd TV now to see if it makes any difference.

    Thanks again

    Sergio
     
  5. Stormspace

    Stormspace Electrocuted by TiVo

    5,171
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    Apr 13, 2004
    Hartsville, SC
    Ok. I have a question about these upgrades. What happens if the TiVo is recording when this upgrade is applied?
     
  6. Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    I've never witnessed it, but from what I've read (on this forum) it should be minutes. Like maybe 10 or so.

    If it's hours then you may have a problem, and I'm not gifted enough to offer advice on that, sorry. :(

    Chris.
     
  7. NickIN

    NickIN New Member

    78
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    Dec 26, 2002
    Indiana
    This happened to me when Brighthouse came to install the cards. The guy said it would take 20-30 minutes and instead of waiting he went out to his truck and brought back a stack of cards and changed them out until he found 2 that didn't need firmware upgrades.
     
  8. slimoli

    slimoli New Member

    358
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    Jul 29, 2005
    Yep, after I had the "firmware upgrade" msg the first time the cableguy also gave me one CC that didn't require upgrade, immediately. After 20 days without any problem, I got the msg again. My guess is that this "upgrade request is sent from time to time but when it hits you it's like a plague. I got hit today again and on Monday a new CC will be installed. Obviously I am not confident that the new CC will last for a long time since I had them replaced 6 times this year.

    Sergio
     
  9. Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    Recordings will be cancelled as the CableCARD is grabbing the tuner, and moving it away from the video channel.
     
  10. Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    Ah - now we have another explanation about how all the cards are getting wedged. These cards aren't that robust if the firmware upgrade doesn't go as planned (and yanking a card out in the middle of a firmware upgrade is not "as planned").
     
  11. slimoli

    slimoli New Member

    358
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    Jul 29, 2005
    That's true but my experience is that when you get the "firmware upgrade" it never ends. I wonder what are the cablecos doing with the cards replaced...sending to another customer?
     
  12. nicwolff

    nicwolff New Member

    3
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    Sep 27, 2006
    My S3 here in NYC on Time-Warner Cable was fine since a trouble-free install last Thursday, but as of this morning shows the "Upgrading the CableCARD" message - for three hours now - and both cards are "Not in normal operation" if I try to configure them. System Information says both slots are "upgrading firmware".

    TiVo customer support just said to call the cable company, Time-Warner ran through the usual routine and scheduled a visit... for Tuesday. This weekend will suck. The TWC operator did say she was going to "track" this problem and escalate it if they get more calls, which seems pretty likely.
     
  13. StephenTRoberts

    StephenTRoberts Eb

    1
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    Sep 26, 2006
    NYC
    Im having the Same problem in NYC... I already had TW coming out tomorrow... hopefully they will have a resolution by that time
     
  14. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Are your cards made by SA or Motorola?
     
  15. jimmythemoose

    jimmythemoose New Member

    10
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    Jun 4, 2003
    I'm having the same problem with Time Warner NYC. I have a CableCard directly in my TV that gave me the same message this morning. While my TV was "upgrading", I couldn't even change the input to see what was going on with the Tivo (it's hooked up to the same TV so I can have PIP). Anyway, the "upgrade" on the TV had been going on for at least 14 hours until I came home tonight and popped out the TV CableCard. I then was able to change inputs and saw the "upgrading CableCard" message on Tivo. I am able to watch recorded shows from Tivo, but nothing recorded today at all, so the Tivo cableCARDS must have been attempting an update all day, as well.
     
  16. jimmythemoose

    jimmythemoose New Member

    10
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    Jun 4, 2003
    The person I spoke to said that they know of the problem, they are working on it, and that "every cablecard in Manhattan" is having the problem. No timeframe. When I pulled out the cablecard on my TV and then put it back in, it worked for a few seconds, but then stopped. I wonder why I can't watch OTA channels while the upgrade is happening. I'm tempted to pull out the 2 Tivo cards and watch OTA, but don't really want to fry them.
     
  17. alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    TWCNYC Southern Manhattan, both cablecards are also stuck in firmware upgrade mode.

    Sucks. Glad I kept my other 2 TiVos... I would have missed a few shows today.

    Edit: Looks like whatever TWCNYC did also caused both of my other cable boxes to turn off. Right now, I've got nothing.
     
  18. jimmythemoose

    jimmythemoose New Member

    10
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    Jun 4, 2003
    I ejected all my cablecards (with the Tivo and TV on) and now can watch OTA. A message came up saying a cablecard has been removed, so hopefully they are okay.
     
  19. macsamurai

    macsamurai TiVoSamurai Too!

    84
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    Dec 30, 2001
    Brooklyn...
    Is there anyone in Brooklyn (specifically Brooklyn Heights or Cobble Hill would be nice) who is also stuck in a CC firmware upgrade failure? If so - it would help me determine for sure if my cards aren't "paired" properly at the terminal station since I still have nothing but local channels from my cards and I have NOT seen the firmware update message. If others who HAD working CableCards in my area and then lost them because upgrades were sent to ALL the cards, then mine not being provisioned properly would be the only logical explanation as to why a firmware upgrade hasn't affected me. End result is the same of course... I still only have 8 out of the hundreds of channels I should have.

    My saga begins here: http://www.tivocommunity.com/tivo-vb/showthread.php?p=4417948&&#post4417948
     
  20. alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    Anyone in the TWCNYC area getting a signal now are are your S3 units all stuck on the FUGSOD (Firmware Upgrade Grey Screen of Death)? I haven't had a chance to call them again since this morning when they claimed it was Manhattan-wide. It's been a long time.
     

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