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Cablecard Firmware Upgrade?

Discussion in 'TiVo Series3 HDTV DVRs' started by jshore, Sep 16, 2006.

  1. jshore

    jshore New Member

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    Aug 17, 2003
    Anybody encounter this when installing the cable cards?

    I was on phone with Cox (phoenix) and when i put in the second cable card, within a minute or so, instead of going to the screen with host i.d. and cable card #, a TiVo screen appeared that says "Firmware Upgrade" and "Upgrading the CableCARD... Cable Card firmware upgrade in progress.

    The Cox tech guy couldn't see anything on his end indicating what was going on, and i spoke to TiVo rep who said it is a cable thing and above all else - do NOT unplug or reboot tivo, or remove the cable card.

    It's been "upgrading" for 1/2 hour now....

    Anyone else have this happen, and how long does it take?

    Thanks for any help!

    ps on a side note - still waiting to hear from TiVo if i successfully cancelled my order thru them, because I went to Fry's on Baseline in Tempe and they had two in stock (plus a third on the floor in demo mode).....naturally, i couldn't whip out my credit card fast enough....
     
  2. Gregor

    Gregor Active Member

    46,762
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    Feb 18, 2002
    I've heard there are some firmware updates going to cable cards, but as TivoJerry said, you should let those complete.

    No idea how long they take though.
     
  3. jshore

    jshore New Member

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    Aug 17, 2003
    It's now been an hour.....

    the screen changed once and asked me for my zip code again, then right back into the Firmware Upgrade screen.....
     
  4. ahaley42

    ahaley42 New Member

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    Sep 12, 2006
    TW had me power down my S3 and bring it back up and it did something like that on the way back up. Only took about 5 minutes.
     
  5. jfh3

    jfh3 New Member

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    Apr 15, 2004
    Denver area
    Please make sure to let us know how it worked out - I've heard that firmware updates can take some time, but never heard of it taking an hour.
     
  6. jshore

    jshore New Member

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    Aug 17, 2003
    Now at 90 minutes. Cox doesn't seem to see anything on their end. So I'm stuck in one of those great "Cox says it's Tivo, Tivo says it's Cox" situations.

    Guess this is what i get for trying to do this myself without a tech here. (My neighbor works for Cox and and got me the cable cards directly. He's never done a cable card install, so has no idea what's up....and the CSR at Cox tech support had never done a cable card install before either)

    I do have a service call set up for Tuesday. I'd like to think my screen won't be stuck on this Firmware Upgrade screen til then.....(naturally i will turn off tv and receiver manually if this continues much later.... )
     
  7. rainwater

    rainwater Active Member

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    Sep 21, 2004
    I would think if it hasn't done anything in 90 minutes you need to power down the system, then power it back up after a brief pause.
     
  8. jshore

    jshore New Member

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    Aug 17, 2003
    My only concern was that the Tivo CSR was adamant that i should NOT unplug the Tivo or unplug the Cable card. To do so would supposedly damage my Series 3.


    (Now at 2 hours.)

    ps when i press any buttons like "tivo" or "left" or "right" i just get the tivo error noise. :(
     
  9. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    Sounds like a wedged CableCARD to me...

    I wouldn't worry about damaging the Series 3 while the card's doing it's firmware upgrade, however you can hose the card. If you hose the card, you'll see symptoms like you're seeing now (firmware upgrade will never finish).

    My guess is another customer removed the card while it was doing a firmware upgrade, and then returned it. Your cable company just put it back in stock, and delivered it to you without getting it unwedged.

    The firmware upgrade usually takes around 5-10 minutes, and usually has a timeout of 1 hour. So, when you saw the Zip Code screen, that was after the timeout, and then the card going right back into trying to do a firmware upgrade.
     
  10. slimoli

    slimoli New Member

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    Jul 29, 2005

    I had a "cablecard firmware upgrade" last week and after waiting for more than 7 hours I gave up and reset my Mitsubishi 73927. After the reset , I tuned to the cablecard and again got the same msg. Waited for hours again and nothing. Since I couldn't do anything with the TV , I removed the cablecard an called the cableco for service. They told me that they didn't know anything about any firmware upgrade and sent a cableguy with a brand new cablecard. Plugged the new CC and no upgrade msg came up so far, everything working fine.

    Please, give us a follow up on this. Thanks.

    Sergio
     
  11. jshore

    jshore New Member

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    Aug 17, 2003
    So any suggestions on next steps?

    Should i unplug tivo, remove the 2nd cable card (which cox says is trying to pair to a Mitsubishi tv - the first cable card is paired to Tivo, according to them) and just see about operating with one cable card 'til Tuesday?

    Or should i let this Firmware Upgrade screen continue until Tuesday when the Cox techs arrive?

    (I'd love to even have ONE card working right now so i could play around and continue guided setup, start indexing guide info, get my harmony remote working, etc, etc.... then have the Cox techs install a second card on tuesday.)

    Thanks for any tips!
     
  12. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    That's what I'd do.

    Do you live in the same area as Slimoli, maybe you got his bad card :)
     
  13. jshore

    jshore New Member

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    Aug 17, 2003
    well, i bit the bullet and pulled the plug. Before powering up, i popped out the second cable card. Interestingly enough, when tivo powered back up and i did the "test channels" on cable card one, it said there were no channels available.

    Continuing guided setup without it just to go in and play with other features. 75% thru "Getting program info" now. Guess i'll have to wait til tuesday and the cox techs to get cable card working... (that' probably when the Series 3 i ordered and supposedly cancelled from Tivo will arrive!)

    More updates if anything else weird happens tonight (other than my Sooners losing on a terrible no-call on an onside kick - apologies to any duck fans out there...) :(
     
  14. slimoli

    slimoli New Member

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    Jul 29, 2005
    After I got the msg about the firmware upgrade I couldn't make the cablecard work any longer. My Mitsubishi simply went crazy and I had to wait for a new card. Looks like a CC virus...
     
  15. vman41

    vman41 Omega Consumer

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    Jun 18, 2002
    Since the device is passive, is the cable company sending out firmware patches in a continous loop and the CC picks it up the next time it sees it? Does getting your authorized channels programmed count as a firmware upgrade?
     
  16. bferrell

    bferrell Now in HD!

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    Jun 22, 2005
    Cincinnati, OH
    I got a firmware upgrade immediately after the CC was authorized, took about 20 minutes for me. Sorry you're having issues.

    Brett
     
  17. classicX

    classicX Don't scream.

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    May 10, 2006
    Miles away...
    Who said it was TivoJerry?
     
  18. Gregor

    Gregor Active Member

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    Feb 18, 2002
  19. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    Yes, that's exactly what they're doing. In the case of Scientific Atlanta, they're sending it out on a video frequency, so the card has to take over the tuner to access the data stream.

    Nope. A firmware upgrade is really updating the code that's running on the card. Authorizations are just passing data down to the card.
     
  20. johnner1999

    johnner1999 Member

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    Oct 26, 2002
    both of my cablecards needed udates - also SA cards (not sure if an other brand is avilable anyway) each lasted about 30-40 minutes. Also had no channels available in TEST MODE. about 3 hours went by (after the firmware finished)

    after having CableVision zapping my cards and removing and reinstalling them <knocking on wood> all is working more or less. last night I had to unplug the S3 as it locked up even the time on the front pannel was stopped :-( I hope that is not a common thing!?
     

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