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Cable Provider Cablecard Hotline

Discussion in 'TiVo Premiere DVRs' started by 36446, Aug 13, 2011.

  1. 36446

    36446 New Member

    24
    0
    May 19, 2011
    Comcast Cablecard Hotline: 1-877-405-2298

    Verizon automated cablecard activation line: 1-888-897-7499 (Requires an activation code)

    Anyone know any other Cable provider cablecard hotlines?
     
  2. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    That's the first I've seen of a CC number for Comcast in a long time, is that newly posted by them or is it the old one that quit working long ago?
     
  3. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    The number the OP listed is the new Xfinity/Comcast CableCARD self-install number.

    I just picked up a self-install kit yesterday and that is the number in the doc. Haven't tried it yet, as I want to swap out a hard drive in the Premiere I use for OTA before I do, but the documentation Comcast provides has a page for Tivo and it's actually correct, so I hope the folks on the other end of the 877 number understand it.
     
  4. myblubu

    myblubu New Member

    49
    0
    Nov 23, 2008
    Time Warner

    CableCARD Technical Support Desk 1-866-606-5889

    Mon - Fri 8:00 am to 11:00 pm (EST)
    Sat - Sun 10:00 am to 11:00 pm (EST)
     
  5. WhiskeyTango

    WhiskeyTango New Member

    5,777
    0
    Sep 20, 2006
    New Jersey
    Thanks to those who posted the phone numbers. I had to have a CC re-paired after upgrading my HDD. The Comcast CSR was useless and had no idea what I needed and insisted I needed a tech visit. I found this thread and had the card paired in minutes. Unfortunately this phone number is nowhere to be found on Comcast's site.
     
  6. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    The phone number only seems to be published in the instruction sheet included in Comcast's self-install kit.
     
  7. veritas01

    veritas01 New Member

    7
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    Oct 17, 2006
    The 877-405-2298 number is in San Jose, Costa Rica. The reps speak English very well. They took information about the card and information from the TIVO pairing screen and put me on hold for a few minutes and came back and said...we sent the signal you should be ok. Check that you are getting stations (it takes time they say to get all stations but I should be able to see a few almost immediately). No dice. A few more tries. Still nothing...the message Please Wait Acquiring Channel Information. Ok...they try something else. On hold for a few minutes. Ok..try it now. Nope. Ok give it 45 minutes. But..I can't see anything and the TIVO Cable Card Status screen shows essentially all zeroes. Give it time. OK. After a few more calls it still didn't work. They suggested I either have a bad card or I need a technician to come to the house. So I get another card....same drill. I am sitting here...trying to decide whether I should call back or throw in the towel and call for a guy to come out. I am going to try the 855-479-4541 number first. Wish me luck.
     
  8. MC Hammer

    MC Hammer New Member

    177
    0
    Jul 28, 2011
    That number actually routes to not only San Jose but Mexico City and the Phillipines as well.
     
  9. justinw

    justinw New Member

    74
    0
    Jan 30, 2007
    Believe me, tell them you want a free truck roll. I replaced the hard drive in my Premiere and it broke the pairing. Tried calling the number above and others about 3 times. Finally after none of the CSRs could fix it, they said they would give me a free truck roll as long as the problem was with the card. The tech came out today and fixed it in 5 minutes. I asked him for the number he called but he wouldn't give it to me lol
     
  10. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    The tech didn't fix it - the guy on the other end of the phone did.

    Asking for a truck roll is a waste of time and money all around.

    When you call the self-install line, escalate to level/tier 2 if you have a problem. You will almost certainly end up talking to the same group the tech had the number for - they are/should be routed to the support group or dispatch for whatever head end you are on. Last week, I was transferred from the Philippines to Denver and my problem was solved almost immediately.

    Most of the front line reps don't really understand the process and potential problems.
     
  11. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    Luckily, the Time Warner number goes to people with knowledge of cablecards. You give them your cablecard info and they authorize it on the phone. They don't feed you the line to wait 45 minutes or an hour. That is just a CSR trick to get you off the phone.
     
  12. WhiskeyTango

    WhiskeyTango New Member

    5,777
    0
    Sep 20, 2006
    New Jersey
    Ok, so that didn't go quite as planned. The screen sat on Acquiring Channel Info for 90 minutes before it crashed and I lost all of my channels. I was tired of dealing with it so I had a tech come out. The pairing signal they sent f'ed up the CC and it had to be replaced. BTW, the truck roll was free since it was a problem with the CC.
     
  13. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    That may be what they told you, but I doubt that was true. In almost all cases where a tech thinks "the cablecard is bad", the reason a new one "works" is because they essentially start over in the DAC and billing systems with a different serial number. I'm not aware of any signal that front line folks would have access to that would brick a card.
     
  14. WhiskeyTango

    WhiskeyTango New Member

    5,777
    0
    Sep 20, 2006
    New Jersey
    I really don't care what the actual problem was. All I know is that the card worked until they sent a signal to it, and then it didn't work. If it's faster and easier for the tech to just swap out the card rather than try to fix the old one, then so be it.
     
  15. DILands

    DILands New Member

    18
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    Oct 15, 2011

    Is it 24/7?

    Thanks!!
     
  16. Haselmaier

    Haselmaier New Member

    9
    0
    Feb 23, 2006
    I thought I'd reinforce the fact that the Comcast 877-405-2298 number is still valid. I just got off the phone with them and they seem (fingers crossed) to have resolved my issue. (I did a new activation 2 days ago. We had a power outage about 20 min after activation - and that apparently interrupted the card's reception of all the authorized channels. When I called the above number they asked for the various numbers from the card: S/N, Host ID, Data ID, etc.)

    Over the last 2 days I called (the regular customer srvc number) probably 8 times and received 3 totally different explanations as to what the problem was. (One said the card was defective; another said Tivo needs to re-scan for channels - Tivo documentation says that isn't necessary; another said my account didn't show a Cablecard on it at all, and yet another said I needed to pay for it even though multiple reps told me there was no charge.) It wasn't until I would get transferred to "the Cablecard department" that I'd get to someone who knew what they were doing. And ultimately a CSR gave me the number above, which worked great.

    Jim
     
  17. angel35

    angel35 New Member

    527
    0
    Nov 5, 2004
    NEW YORK CITY
    IN TWC New york city can you pick a cable card?for self install. Please let me know
     
  18. fullmetaljester

    fullmetaljester New Member

    10
    0
    Feb 15, 2006
    Boston
    I was missing my premium channels on my Elite, and they worked just fine on my TiVoHD. Called the regular customer support twice and they sent the "signal" that did nothing.

    5 minutes on the phone with the Comcast Cablecard Hotline fixed my issue.
     
  19. angel35

    angel35 New Member

    527
    0
    Nov 5, 2004
    NEW YORK CITY
    You are right they know what they are doing.I gave him my info, I was up and runing in no time:cool:. The TA is working great. No problems so far.I hope it keeps working like that.:up:One thing you have to wait on the phone a long time:thumbsdown:Thats all
     

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