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Cable Cards Fixed but Then Guided Set Up Wiped Out the Channels

Discussion in 'TiVo Help Center' started by brigita, Mar 5, 2014.

  1. brigita

    brigita Ba-BOOP!

    Nov 11, 2006
    Madtown, WI
    The short version of the long story goes as follows:

    1. Mysteriously lost some channels. :confused:
    2. Charter came out and messed with the cable cards. Said that it might take overnight to get channels back. :up:
    3. Next day, all but network channels were missing. :thumbsdown:
    4. Finally got a tech out that [apparently] said that the IP address from Charter was wrong. Fixed that, got all channels back BUT no channel info (ie TiVo wouldn't be recording anything). :)
    4. I ran Guided Set up to try to get that info, now we're back to square one (technically step 3--all but network channels are missing again). :mad:

    Would sincerely appreciate any help/insights you guys can provide. Thanks!

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