ok... here is update to fix problem after several days and spending another 3 hours on the phone with Tech and Bill/Order department bouncing me around because billing/order dept and tech dept were not synchronized. If you are one of the many that are missing your HBO and Cinemax here is how I fixed it. 1) make sure you have an "M" cable card 2) call tech support and have them DELETE your card and profile completely. It appears that with the new copy right protection on HBO/Cinemax something got messed up where systems and billing weren't matched. 3) go to the Cable Card setting section on paring and provide them with the newest Card ID, Host ID, Data ID, and SN... note that the Data Id changes everytime you try to have system reset so make sure you have the current one. Wait a long time for them while you stay on the phone for them to have the higher level support people match up everything 4) in the Cable Card setting section - test your basic channels, then premium, and then HBO and Cinemax last. You must have them DELETE your profile...and if they take a short cut your system will never reset no matter how many new cable cards they send you... and tell them no thanks you don't want their DVR box. Good Luck and have lots of patience!