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Cabelcard problem with FIOS and fix

Discussion in 'TiVo Coffee House - TiVo Discussion' started by WizarDru, Aug 10, 2012.

  1. FLGator

    FLGator New Member

    3
    0
    Aug 15, 2012
    ok... here is update to fix problem after several days and spending another 3 hours on the phone with Tech and Bill/Order department bouncing me around because billing/order dept and tech dept were not synchronized. If you are one of the many that are missing your HBO and Cinemax here is how I fixed it.

    1) make sure you have an "M" cable card
    2) call tech support and have them DELETE your card and profile completely. It appears that with the new copy right protection on HBO/Cinemax something got messed up where systems and billing weren't matched.
    3) go to the Cable Card setting section on paring and provide them with the newest Card ID, Host ID, Data ID, and SN... note that the Data Id changes everytime you try to have system reset so make sure you have the current one. Wait a long time for them while you stay on the phone for them to have the higher level support people match up everything
    4) in the Cable Card setting section - test your basic channels, then premium, and then HBO and Cinemax last.

    You must have them DELETE your profile...and if they take a short cut your system will never reset no matter how many new cable cards they send you... and tell them no thanks you don't want their DVR box. Good Luck and have lots of patience!
     
  2. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    I'm having this problem but when I call the cable card activation number it asks me for an activation code from my original letter from Verizon.

    No clue where that is or what the number is - I got FIOS over 3 years ago.

    ?
     
  3. bantar

    bantar Member

    82
    1
    Apr 27, 2004
    Press # for the activation code, then it will ask you for more information. In my case, I typed in all of the necessary data and then it said, let me get you a live technican to handle your issue. Even later, when I got my M card and an activation code, it didn't work. A live technican was again needed to get it setup right.
     
  4. WizarDru

    WizarDru New Member

    147
    0
    Jan 18, 2005
    Malvern, PA
    As Bantar notes, you should get an option where it has you say "I don't know" or "I don't have it" and then it will prompt you for the cable card ID and some other information. That info can be found by tuning to channel 131 iirc or going on the Tivo menu --> Settings -->Cable Decoder Settings and then getting the information from there.
     
  5. WizarDru

    WizarDru New Member

    147
    0
    Jan 18, 2005
    Malvern, PA
    Yes, I got that letter. It said tune to this channel (131, iirc) and if it comes up OK, then you don't need to do anything else. And for the first week AFTER the switch, I didn't. This problem happened a week later and ONLY on one of my two TiVo HD units. A new 'M' card fixed it for me, but judging from this thread, it was a lot more work for some other folks.
     
  6. FiosUser

    FiosUser Member

    101
    0
    Nov 16, 2007
    Took a truck roll to bring two M cards to me.

    Fixed it right away.

    At one point they had 4 cable cards mailed out to me because they couldn't figure out how to swap S for M cards. I just had to tell them to come out.
     
  7. FiosUser

    FiosUser Member

    101
    0
    Nov 16, 2007
    Oh, I don't know about the price yet.

    I have to call them this week to see how much they are charging me.

    I'll have to make sure to get a month's credit for no HBO too.
     
  8. global_dev

    global_dev Member

    110
    0
    Mar 15, 2010
    Northern VA
    i had this problem with cinemax on 8/11 on 2 premieres, called verizon, they deactivated and reactivated cards to no avail. i went away for a month and tried again last night. spent 2 hours+ they had incorrect info in the system, and supposedly changed it and still couldn't past the problem.

    my Pairing status shows ?, not V.. they had no clue how to get it to V..

    they told me that tons of TiVos just won't work and that technical told her that i should exchange the m cards for verizon set top boxes..

    i am going to try again with the pairing/binding argument or try pulling the cards and do the guided setup.. what a hassle

    i wish they had some faq for the fios tivo CSRs, they just plain can't troubleshoot well..
     
  9. dsnotgood

    dsnotgood New Member

    163
    0
    Aug 25, 2010
    Ask for new cards. That fixed it for me
     
  10. global_dev

    global_dev Member

    110
    0
    Mar 15, 2010
    Northern VA
    i was about to call and get a new CSR, but decided to let the automated system "reset" my cards (not activate again as they are). The "val" still appears as "?", but Cinemax is working again. It seems to have worked, hopefully it'll stay.
     
  11. WizarDru

    WizarDru New Member

    147
    0
    Jan 18, 2005
    Malvern, PA
    If it doesn't, ask for new cards. If they tell you that TiVos 'just won't work', they're either lying or ignorant. Most likely the cards are defective or too old and replacing them will fix the problem. If they haven't replaced your cards, demand that they do so.
     
  12. global_dev

    global_dev Member

    110
    0
    Mar 15, 2010
    Northern VA
    It stopped working. VZ sending out "additional" cablecards... they wanted to shut down the current cablecards that moment, prior to sending out the additional ones, which weren't considered subsititions (per CSR SOP). I told them no way can they shut off service for 3+ business days... some discussion with tech CSR about not being able to send cards allowed them to keep service on so I can watch the other channels until they show up in "3 business days".

    The technical CSR was saying that all activation/pairing signals to my Tivo's were returning the result "inconclusive". sound familiar to anyone?
     
  13. WizarDru

    WizarDru New Member

    147
    0
    Jan 18, 2005
    Malvern, PA
    The only reason they would shut down your current cable cards is because you were swapping the cards RIGHT THEN. And even then, I don't believe they have to do that. They mailed me a replacement 'M' card and I swapped it and called them. Period. I swear some of these reps are just lying right out of the tails, possibly due to ignorance or laziness, I dunno.
     
  14. sabre70

    sabre70 New Member

    18
    0
    Mar 27, 2010
    I had same issue with Cinemax channels not coming in. After 3 calls to Vz I finally got them working. The tech reset the card then reentered the data ID #. She called it some sort of a cable card swap test, where they disable the card and the re ping it and whoola it worked. I tried all of the above mention things and none worked except for this. I mentioned to her about eliminating the card profile and re entering it but she wanted to try this test and re ping process first then she would have done that. Vz is sending me a new cc which I will be returning to them rite away. Sometimes you just need to get the right tech on the phone. Good luck to everyone with this issue.
     
  15. global_dev

    global_dev Member

    110
    0
    Mar 15, 2010
    Northern VA
    finally fixed (looks like for good as Val = V, not ?) with 2 new cards. phone activation failed, finally CSR did swap and validate on 1st and it worked ( he didn't realize it was a TiVo, then proceeded to tell me that the word out to CSRs that HBO & Cinemax don't work anymore on TiVOs, when I mentioned it was a TiVo and I was like "you just fixed TiVo #1, so let's do TivO #2. " He sounded dumbfounded for a moment and then fixed #2. also with a "V" Val now.

    Now i need to hook up the elites...
     
  16. WizarDru

    WizarDru New Member

    147
    0
    Jan 18, 2005
    Malvern, PA
    It's a cable company party line, not actual fact. Every time I've seen an issue with a TiVo that was due to a cablecard, the cable company claimed it was the TiVo not being compatible. And it's NEVER true.

    The only question in my mind is whether it's intentional misrepresentation or just reckless endangerment with the truth. Often I suspect the front-line guys are told 'just tell them it doesn't work' because the 2nd level engineers don't want to have to spend the time to fix such devices.
     
  17. gelbers

    gelbers New Member

    41
    0
    Oct 2, 2003
    So my tivo was working fine and then suddenly I started to get the message about activating the cable card (have a M card) and channel not authorized. Only happening on HBO and Cinemax. Been on the phone all day with Verizon and just going round and round. On there end, they say they can not even see any of my tivos or verizon boxs on their system.. (NEVER SEEN THIS) according to them...but they know there is a known issue with HBO and Cinemax. I requested them to send me a new cable card. Do people think that will solve the problem?? I dont know what else to do?
     
  18. global_dev

    global_dev Member

    110
    0
    Mar 15, 2010
    Northern VA
    New cards helped fixed mine, but I still had to have a activation tech CSR do activation/validation/pairing.
     
  19. David_SG

    David_SG New Member

    14
    0
    Jan 4, 2007
    McLean, VA
    I had the same problem a couple of months ago with my HBO channels. Called them up and they reactivated the card and everything seemed to work fine. But then I noticed that a few HD channels - TNT, NFL Network, and most recently, AMC - no longer work. I get a message saying there is a problem with the signal on those channels - but there shouldn't be any signal strength problems with my setup. Anybody have a similar problem? Just ordered a new cablecard - hopefully that will fix the problem.
     
  20. wmcbrine

    wmcbrine Ziphead

    10,364
    22
    Aug 2, 2003
    A strange thing I noticed -- channel 757 (Cartoon Network HD) has shown up on my Premiere, but not on my original S3, which still has unpaired cards. Yet, the channel shows a CCI of 0. Nor is it an H.264 channel.

    Never mind, I rebooted the S3 (after it got stuck in the Diagnostics menu -- really annoying bug, that), and it's working now.
     

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