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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Dec 3, 2013 #161 of 665
    cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    I called to complain around 9:30pm EST and the rep told me it'd be fixed in two hours.

    Nope... Still not fixed.

    Can't complain now since their customer care line is closed (because clearly they think its 1999 still).

    Soooooooo bad. They're a joke after this.

    They failed miserably with this problem.
     
  2. Dec 3, 2013 #162 of 665
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    To be fair, the ads are saved and basically work like they have since the Series2 days. So it isn't like TiVo has spent more resources on ads on the Roamio platform. The issue is the HDUI is reliant on the server in many areas where there should at least be a fall back. It is not some elaborate scheme to spend more time on developing ads versus working on the UI. It is just bad HDUI design.
     
  3. Dec 3, 2013 #163 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    TiVo early adopter days: Before I sent the **** back and gave it two years to get half-way done. It was a frequent flier on the Facebook TiVo page, as their solution for everything.

    In this scenario, it helped keep your databases from being corrupted by rebooting the whole thing, when, if needed at all, you can just reboot the User Interface without missing/loosing/clipping recordings as another bonus.

    Trick for those who missed it:Quick way to just reboot the HDUI and make it attempt it's own (real-time) connection is (from TiVo Central): Thumbs-Down, Thumbs-Up, Play, Play.
     
  4. Dec 3, 2013 #164 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    I know all that, and wasn't making accusations in the way you say. I'm also not in disagreement with you, at all really.

    It was good old fashioned sarcasm, to try and get people to quit checking if their ads actually all work, all the way through to the last click.
     
  5. Dec 4, 2013 #165 of 665
    consumedsoul

    consumedsoul Member

    215
    0
    Jan 13, 2013
    I'm still seeing the error, is this supposed to be globally resolved by now?
     
  6. Dec 4, 2013 #166 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Nope, the evening programs are on, so everybody quit posting every ten seconds and started watching TV (my best guess, since I still have C133 in Nevada).
     
  7. Dec 4, 2013 #167 of 665
    caughey

    caughey Member

    275
    0
    May 26, 2007
    Orange County
    According to @TiVo 14 minutes ago:
    Also 2 and 3 hours ago.
     
  8. Dec 4, 2013 #168 of 665
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    It started working on one box, but not the other (well it did briefly, but broke again).

    It would be nice if TiVo put something on their web site about this. I think that's the first place regular people will check and currently it looks the same as it usually does.
     
  9. Dec 4, 2013 #169 of 665
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    TiVo's twitter account currently appears to be a bot. It's responding to all mentions with the same reply.
     
  10. Dec 4, 2013 #170 of 665
    questors

    questors Member

    79
    1
    Jun 4, 2009
    In Anaheim CA, I have had the C133 error all day and it's still there.
     
  11. Dec 4, 2013 #171 of 665
    Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Still happening in Centennial, CO.
     
  12. Dec 4, 2013 #172 of 665
    crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    Maybe for you it did. It is 12:30am here and it is still down and displaying C133 (1.5 hours after your report that it is up for you).
     
  13. Dec 4, 2013 #173 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Did you ever think it was anything else? Just Kidding, don't kill me. Oh, wait, that describes my phone conversations with CS, as well (that's actually some pretty scary truth). :D

    I guess the TiVo server farms became self-aware, while the people slowly became androids. Makes sense now...

    I might as well post I'm still down. The best I can get is a forced service connection every hour or two, the C133 still stands tall, never once going away the whole day (unless I wasn't looking and missed it).
     
  14. Dec 4, 2013 #174 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,504
    177
    Apr 17, 2000
    Nevada
    Mine came back for a while and got enough data to record some stuff tonight, but not everything. Luckily my wife doesn't record anything on her XL4 on Tuesdays so I was able to get everything on her's.
     
  15. Dec 4, 2013 #175 of 665
    robertswinter

    robertswinter New Member

    5
    0
    Dec 4, 2013
    Same C133 Error all day….Half Moon Bay, CA
     
  16. Dec 4, 2013 #176 of 665
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Let's hope there wasn't a major database loss. Recovering all the guide data to allow services to resume could take a while. A few months ago Slingbox screwed up / corrupted their remote control database. It took several weeks for them to restore all of that.

    If Tivo is going the way of services they better have more redundancy across the US. Having all subscribers hit one "mother-ship" server is a complete lack of planning and serious recipe for disaster. Minimally there should be a fail-over site; maybe they should start looking into AWS.
     
  17. Dec 4, 2013 #177 of 665
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    FYI while the Netflix access from My Shows is not accessible it does still work from "Find TV, Movies, & Videos". Watching Netflix right now without issues on my Roamio Pro with C133 errors still present.
     
  18. Dec 4, 2013 #178 of 665
    robertswinter

    robertswinter New Member

    5
    0
    Dec 4, 2013
    jwbelcher you are TOTALLY correct on the systems and procedures they should have in place…an all day outage is pretty unacceptable. And without even a post on their website. I sure hope they are reading this thread. Major operations and customer service screwup. Given the all day, as CEO I would make management changes.
     
  19. Dec 4, 2013 #179 of 665
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Honestly, this should make it to Engadget. A CEO will start applying the right "pressures" when issues like this one start to get visible coverage.
     
  20. Dec 4, 2013 #180 of 665
    robertswinter

    robertswinter New Member

    5
    0
    Dec 4, 2013
    Agreed … does someone know how to post to endadget and slashgear and others. It is newsworthy.
     

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