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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Nov 30, 2013 #41 of 665
    tough joe

    tough joe New Member

    266
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    Sep 16, 2006
    No - Tivo is Skynet
     
  2. Nov 30, 2013 #42 of 665
    mattycb

    mattycb New Member

    19
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    Aug 5, 2008
    Naperville, IL
    First as has been stated before this is not just a Roamio problem. My Premier had no TV guide for four days because the box could not connect to the server for two weeks AND had the C133.

    The only thing that has resolved it for me is replacing the N wireless network adapter with the G. Now my program guide is downloading again and my C133 is gone.

    I truly believe the latest code drop from TiVo has changed the way it interacts with N adapters.


    Matt B
    Sent from my iPhone using Tapatalk
     
  3. Nov 30, 2013 #43 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    My Premiere has had the C133 from time to time, and it has an ethernet connection.
     
  4. Dec 1, 2013 #44 of 665
    mattycb

    mattycb New Member

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    Aug 5, 2008
    Naperville, IL
    Rob is your C133 also accompanied by a failure to download the program guide? (Connection interrupted.)


    Matt B
    Sent from my iPhone using Tapatalk
     
  5. Dec 1, 2013 #45 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Minneapolis
    Well, it fails to download, but that's not the error message...IIRC, it makes the initial connection, but it never starts downloading (it says something about "check your internet connection," which I find ironic since it goes through the initial connection handshake successfully, and if I do the "test internet connection" thingie it passes).

    I'll pay more attention next time to the details.
     
  6. Dec 1, 2013 #46 of 665
    pgoelz

    pgoelz Member

    189
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    May 1, 2005
    FWIW, whenever I have had a C133 error, it ALWAYS passes the network check and will also successfully go through all steps of a forced connection. But the C133 persists.

    All this points to an issue on the Tivo server side, so it is very frustrating when you call Tivo and all they do is ask you to reboot everything.... which does not resolve it.

    We all need to call Tivo EVERY time it happens so they get a better read on how widespread it is and start looking for the real culprit.

    Has anyone else noticed that the C133 never seems to show up DURING playback? Every time I have seen one, it has been while cruising the menus.

    Paul
     
  7. Dec 1, 2013 #47 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    How would you know if you're not in the menus to begin with?
     
  8. Dec 1, 2013 #48 of 665
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    Certainly, that's sort of by definition. The C133 error means you are in the UI and can't connect with the TiVo servers for all the "extra" info about related shows, for example. The two main possibilities are that the TiVo servers are down or that you have network problems.

    The TiVo servers seem to be going down once every week or two. If you are getting C133 errors more often than that, then it's probably in your network.

    One non-obvious network problem that can cause C133 errors is your local network's choice of DNS server. Basically every show related movement in the UI (going between shows or folders in "My Shows" for instance, or just going to TiVo Central for Discovery Bar entries) causes a remarkably large number of DNS queries to go out from the TiVo - it was 4-8 in my tests a year ago. If even one of those gets dropped, you'll have delays, and if enough get dropped you'll get C133 errors. Make sure you have a reliable DNS server, preferably local. People who have moved often have problems because they set their DNS server to something appropriate for their old location and forget to change it (in their router).
     
  9. Dec 1, 2013 #49 of 665
    pgoelz

    pgoelz Member

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    May 1, 2005
    First of all, I have been assuming that it is at least POSSIBLE that C133s are on my end. Therefore, I have been assuming if that is the case then it would affect other things like Netflix streaming, not just menus. Bad assumption?

    As for the DNS server..... interesting. My DNS server is currently set via DHCP from my ISP, which is Comcast. I can try hard coding it in the router to a public DNS server to see if the C133s stop.

    You mentioned that the Tivo servers have been going down "once every week or two". That has been my experience too.... the C133s have occurred once every week or two. The confusion is that whenever I call Tivo, they insist everything is fine on their end. They cite as evidence that they would be getting "thousands of calls" if they were down and they are not. Hence my request here that EVERYONE call them EVERY time they see a C133.

    If this really IS on Tivo's end, all they have to do is say so and I'll go read a book until it comes back up. Denying it is on their end just confuses the issue.

    EDIT: As an experiment, I left my router set to get DNS server info via DHCP but I hard coded the Google Public DNS servers 8.8.8.8 and 8.8.4.4 into the Tivo (which already was set to a static IP). Lets see how it goes.

    Paul
     
  10. Dec 2, 2013 #50 of 665
    DigitalDawn

    DigitalDawn Member

    181
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    Apr 26, 2009
    Jupiter, FL
    TiVoMargret says C133 is on their end, and everything I've seen here agrees with that. No reason to call TiVo -- just wait it out. See post #14.
     
  11. Dec 2, 2013 #51 of 665
    pgoelz

    pgoelz Member

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    May 1, 2005
    Yes, I saw that post. I have tried to contact her privately as well, with no answer so far.

    When the CSRs at Tivo state that it DEFINITELY is NOT on Tivo's end, that makes me worry that they are NOT looking into it because they don't see it as a Tivo problem. Hence my somewhat more aggressive stance on this issue. A little better communication would go a long way here.

    EDIT: While on the phone to Tivo for a totally unrelated (billing) issue, I mentioned the C133 error. The person I was speaking with told me that they have been VERY aware of the issue "for a long time". She said it was a software problem that they thought they fixed last week but "it came back". They are still working on it. That makes me feel a LOT better. Hopefully it will just go away and we'll never notice its absence ;)

    Paul
     
  12. Dec 2, 2013 #52 of 665
    mattycb

    mattycb New Member

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    Aug 5, 2008
    Naperville, IL
    I guess it's only me but my inability to download the guide and my C133 problems always coincide. So long as I can get a successful connection to the TiVo service to download the listings (which is NOT the same as doing a test connection -- the former can fail while the latter works) I have zero C133 errors.

    I tried static IP on the adapter with a new error popping up -- service not found. So today I try static on adapter AND TiVo box itself.

    It is INEXCUSABLE that we should have to go through this without nary an apology from TiVo.


    Matt B
    Sent from my iPhone using Tapatalk
     
  13. Dec 2, 2013 #53 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Minneapolis
    "Go through this"? Go through what? A slight delay in downloading Guide Data?

    I mean yes, it's a problem. But it's so minor a problem, I can't imagine just what it is that we're "going through"! Please let me know immediately, so I will better know the extent of my suffering.

    Thank you. ;)
     
  14. Dec 3, 2013 #54 of 665
    mattycb

    mattycb New Member

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    Aug 5, 2008
    Naperville, IL
    Rob thanks for the snark. It's more than a slight delay for some of us. For me it was NO program guide for 4 days and therefore no recording.

    What we are "going through" is working through this problem as a community with misdirection from TiVo themselves. The definitive solution should be coming from TiVo, not trial-and-errored by a bunch of us.


    Matt B
    Sent from my iPhone using Tapatalk
     
  15. Dec 3, 2013 #55 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Are you sure you're talking about the same thing as the rest of us? This is the first I've seen of anybody having an outage that lasts anywhere near that long...I had one where I missed two days' GD updates, once; every other time it's been within the same day that I've gotten it back.

    And I never missed a recording, even when it was down for two days.
     
  16. Dec 3, 2013 #56 of 665
    MACCTVO

    MACCTVO New Member

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    Apr 11, 2010
    I've been having this same C133 problem. It started the day after the Fall upgrade came out. I've called TIVO and insisted on a supervisor. He had me reboot everything. Interestingly, usually if I reboot my Comcast Gateway, the problem clears up ... for a while until it happens again. That would make it seem to be my internal network, but 1) I never had this issue until the Fall software upgrade and 2) I have 6-8 other devices on my network (WiFi and Ethernet) and none of them have had any problems at all.

    I sure wish this would get fix, since it's most annoying.
     
  17. Dec 3, 2013 #57 of 665
    chrispitude

    chrispitude New Member

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    Apr 23, 2005
    Getting the C133 message again. Anyone else?
     
  18. Dec 3, 2013 #58 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    Oct 17, 2000
    Minneapolis
    Yep.
     
  19. Dec 3, 2013 #59 of 665
    Sixto

    Sixto Member

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    Sep 16, 2005
  20. Dec 3, 2013 #60 of 665
    Jackamus

    Jackamus New Member

    90
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    Sep 20, 2010
    FL
    This has been happening on my series 4 boxes on and off for a couple. Most of the time it resolves itself. However, today, it seems to be going on and on for hours.. Annoying, but oh well.
     

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