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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Feb 7, 2014 #561 of 665

    Bierboy Seasoned gas passer

    Jun 12, 2004
    Quad Sillies
    That makes no difference; I'm hardwired to my router, and I still see this error...
  2. Feb 7, 2014 #562 of 665

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    He means you may see it more often than when tivo's own servers are down because with a weak or intermittent wifi signal you may also get this error.
  3. Feb 7, 2014 #563 of 665

    NorthAlabama tabasco rules

    Apr 19, 2012
    sweet home, al
    why would tivo assign the same error message for a service or production server outage and a local network problem? this makes no sense to me.
  4. Feb 7, 2014 #564 of 665

    kdmorse Well-Known Member

    Jan 29, 2001
    Germantown, MD
    Because the error is "I can't talk to the mothership". It doesn't really know why.

    It could be because the mothership isn't talking. It could be because the mothership isn't talking to you. It could be because your ISP's peering point is out. It could be because your internet is out. It could be because your wireless dropped.
  5. Feb 7, 2014 #565 of 665

    moonscape Member

    Jul 3, 2004
    SF Bay Area
    Set up my new Roamio Pro and all seemed to be going smoothly, then the C133 error, after an update, having set up channels, guide data thru 2/20 (fast! - this used to take hours).

    I'm wireless so will probably go MoCA (running wired too complicated/problematic), but in the interim, I'm assuming the C133 means nothing will record? The unpredictablility of this means losing recordings or keeping my existing Tivos as backups! From this thread it seems it's a spotty but chronic issue :(
  6. Feb 7, 2014 #566 of 665

    mattack Well-Known Member

    Apr 9, 2001
    I wish someone would get fired for these huge server mishaps.
  7. Feb 7, 2014 #567 of 665

    mattack Well-Known Member

    Apr 9, 2001
    Just to be clear -- yes, these widespread issues have been problems on Tivo's end.

    UNFORTUNATELY, you can/do get similar problems if you have general networking issues.. e.g. loose Ethernet plugs, flaky WiFi network, etc..

    If you're totally disconnected, the Tivo tells you it can't connect to the network (or that an ethernet cable is unplugged).. THEN, after you fix it (or if it's a slightly loose cable!), it'll give you the C133 error.. and usually figure it out yourself.

    So unfortunately the first thing I do often is go wiggle on the ethernet plugs on the Tivo(s) or the switch, since my laptop cable often pulls the switch a bit.
  8. Feb 8, 2014 #568 of 665

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    Doing the same thing. I wasted like an hour and a half screwing with my network trying to fix it. Should have known.
  9. Feb 8, 2014 #569 of 665

    crxssi Veteran TiVo User

    Apr 5, 2010
    Server mishaps happen. Someone should be fired for designing it to be ANNOYING and having unnecessary limitations when servers go down or flaky.
  10. Feb 8, 2014 #570 of 665

    JeffKusnitz Member

    Apr 9, 2008
    But all of the above are detectable. You can't get to the mothership - can you get to the gateway address (probably the router, maybe You can get there, great, so your TiVo and your home network "work." Can you get to some other arbitrary site (a DNS perhaps, or maybe even just tivo.com)? No? Then it's your Internet connection. But if you can, then odds are good that the TiVo service you need to talk to is down.

    It is possible to write a robust web application that does more than just dies at the first sign of trouble. It happens that Roamio, in this case is not currently said robust web application.
  11. Feb 8, 2014 #571 of 665

    alanpgh New Member

    Sep 8, 2004
    Am I missing something or just lucky?

    Except for last night's outage, solid as a rock here in Pittsburgh on Comcast.

    Solid as a rock only after installing an Apple Airport Express, set up as a Range Extender. This made a day and night difference for me.
    I suspect that the Airport Express has a better / more sensitive / up-to-date receiver than the Tivo Premiere XL.

    Thanks to suggestions on this forum, I have been able to solve all problems.

    I'm sure there will be other problems in the future. Between Tivo updates and support and all of you on this forum, we will keep our Tivos running better than ever.

    Compared to regular cable boxes, there's still nothing like Tivo.
  12. Feb 8, 2014 #572 of 665

    alanpgh New Member

    Sep 8, 2004
    I agree that the software is not as robust as it could be.

    Hope Tivo will make these types of obvious (and some not so obvious) improvements / updates over time.

    All it takes is a few experienced system and software engineers. Plus a well designed / robust architecture and development system within Tivo.
  13. Feb 8, 2014 #573 of 665

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    LOL, been using Tivos long? My guess is no because if you have you'd realize that pretty much everything they do is half-baked.
  14. Feb 8, 2014 #574 of 665

    alanpgh New Member

    Sep 8, 2004
    Wrong assumption.

    Been using Tivo's since Series 1.

    I will admit I can't just call the cable company when there is a problem, but over the long term very few problems with Tivo products.
  15. Feb 9, 2014 #575 of 665

    siratfus Member

    Oct 3, 2008
    For me, it's been about distance or interference. My Roamio is in my upstairs masters. When I had the router in my upstairs spare bedroom, I never had the c133. When I moved it to the garage, I started getting it. I moved it back to the spare bedroom, and I'm not getting it anymore.
  16. Nailz

    Nailz New Member

    Jan 23, 2014
    Hmm, Is there a guaranteed uptime in the Tivo service service agreement? Sounds like DirecTV, which for me goes out everytime it rains.:mad:

  17. lessd

    lessd Well-Known Member

    Jan 23, 2005
    My cable goes out when a tree falls on the cable line, this (and rain problems) are much different problems than making part (non optional) of the Roamio so dependent on the internet, TiVo should have a setting for only guide data not the rest of the internet connected stuff. TiVo must have an ongoing expense in the on all the time internet connection, can't do that for free.
  18. Apr 7, 2014 #578 of 665

    nooneuknow TiVo User Since 2007

    Feb 5, 2011
    Cox Cable...
    Here we go again!

  19. Apr 8, 2014 #579 of 665

    apwelsh New Member

    Dec 11, 2013
    Riversida, CA
    What you are talking about is just a poor wifi solution. The roamio wifi is junk. We have iPhones and iPads with great signal but the roamio on wifi at the same spot can't maintain a quality signal. This is not surprising. Our tv and blueray have the same issues. The antennas are weak and the signal power is low.

    Just use the MOCA solution and that problem goes away. The issue most people complain about is when the unit sees the internet and all other units but TiVo is reporting that the services are down. This prevents all streaming services from working since they cannot phone home to TiVo to start the streaming app.
  20. Apr 8, 2014 #580 of 665

    GmanTiVo give me more options

    Mar 8, 2003
    Ridgewood, NJ
    and i didn't search the forums yet, but in a short sentence can someone tell me why do the Roamios need to have a continious connection with TiVo servers?

    My old S3 connected once or twice daily and functioned properly even without internet access (to TiVo servers).

    Does this mean if I were to lose connectivity wit TiVo servers, for whatever reason, I cannot view cable channels/programming or I just lose things like YouTube, Netflix, Amazon, etc ?

    Thank you

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