1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Nov 28, 2013 #21 of 665
    chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
    Just got this for the first time tonight.
     
  2. Nov 28, 2013 #22 of 665
    ajayabb

    ajayabb Member

    429
    0
    Jan 11, 2007
    Moorestown NJ
    Me too. Must me on the tivo end
     
  3. Nov 28, 2013 #23 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    As did I. It started about 8:40PM EST, give or take.

    1. Network diagnostics reports the Roamio can connect OK and that all is well.

    2. I restarted the router. No resolution.

    3. C133 persists as of this writing (8:50 PM EST).

    Note that I did a PingPlot to "tivo.com" and it shows 100% packet loss at two hops between me and tivo.com. Perhaps this is a route issue? See attached screenshot. Is this the same domain that the Roamio goes to when it connects?

    EDIT: Other than the packet loss between me and Tivo, ALL other routes I have tested are OK and I get my usual 29Mb/S speed test to all four corners of the US. Still C133 (and packet loss) as of 9:05PM.

    Paul
     

    Attached Files:

  4. Nov 28, 2013 #24 of 665
    Andrewp75

    Andrewp75 New Member

    210
    0
    Aug 4, 2004
    Washington DC
    Same error here and two different iPads timeout when trying to connect to Roamio Pro .,,annoying, but I'm sure TiVo will get it together before I wake up in the morning
     
  5. Nov 28, 2013 #25 of 665
    almighty

    almighty Lost in the sticks..

    57
    0
    Jun 17, 2001
    White...
    Got the error tonight also. Glad its not just me. I can still make a daily call into Tivo, but have the error and no access to anything other than live tv and recordings. (no Netflix, etc).
     
  6. Nov 28, 2013 #26 of 665
    Smirks

    Smirks .:. Hello .:.

    113
    0
    Oct 7, 2002
    Same here too. Roamio Plus has been C133ing for 20 minutes at least.

    Rebooted the router and TiVo, no difference. I am able to force a connection and download guide data, but still get the C133 after.

    Glad it's not just me.
     
  7. Nov 28, 2013 #27 of 665
    Andrewp75

    Andrewp75 New Member

    210
    0
    Aug 4, 2004
    Washington DC
    Everything is working now. TiVo user since 2000, I love the Roamio!! We'll worth the upgrade especially if you have iOS devices (iPhone/iPad)
     
  8. Nov 28, 2013 #28 of 665
    jrboddie

    jrboddie New Member

    6
    0
    Feb 4, 2012
    Thank you for reporting this. I saw this tonight for the first time on my brand new Roamio just after a router reset. I was certain that it must be a problem with my new box or network but the failure occurred at the same time as your reports.

    So it must be an issue with the server. That is a relief!
     
  9. Nov 28, 2013 #29 of 665
    tomhorsley

    tomhorsley Active Member

    1,172
    4
    Jul 22, 2010
    Routers that do NAT routing have to keep tables of active connections so they can figure out what goes where. It is quite common for router software to have bugs (Gasp!) that get it confused with lots of connections causing memory leaks and wot-not. That could easily explain rebooting the router fixing things. You could check and see if the router has newer firmware available (but sometimes trying to update firmware just makes things worse :).
     
  10. Nov 28, 2013 #30 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    Sigh. I called Tivo after the problem escalated to C501 errors trying to access the NPL. While I was waiting, it resolved. I tried to describe the C133 and C501 errors to the CSR, who insisted that I perform various troubleshooting steps until I told him three or four times that it had resolved and I was at this point trying to get some more information.

    His normal troubleshooting steps were:

    1. Connect to Tivo.

    2. Reboot the router.

    3. Reboot the Tivo.

    4. Reboot the router and the modem.

    5. Permanently open a range of ports.

    I explained that steps 1-4 generally does not resolve it and that I continue to refuse to perform step 5, which would expose me to any passing port scanner.

    What was (again) disturbing was that at no time did he acknowledge the possibility that the problem was on Tivo's end. Even after I mentioned that several people in this thread had experienced C133s at the same time. He maintained that there was no problem on their end.

    I realize he is simply reading a troubleshooting flowchart, but enough is enough don'tcha think? How do we get this escalated to someone at Tivo that can actually do something other than repeat the same ineffective diagnostic steps. All indications I have indicate that there is NOT a problem with my local network. The packet loss I am (still) seeing might be part of the issue.... who knows. Tivo sure doesn't seem to want to look into it.

    BTW, during our phone conversation, the CSR said that Tivo knows about the C501 errors and "has fixed it". I pointed out that I was calling because I was getting C501 errors so they did NOT appear to be fixed. At that point, the conversation got a bit convoluted and I was not able to figure out if he was referring to C133 or C501 and I finally dropped it.

    Tivo Margaret, can you please weigh in here? If a C133 is indeed a TIVO server issue, can you at least get your CSRs to stop trying to get us to open ports and stop wasting time and corrupting recordings by rebooting the Roamio when it doesn't solve the issue?

    Getting frustrated. I absolutely LOVE the Roamio. But if this continues, I may have to go back to our TivoHD.

    Paul
     
  11. Nov 28, 2013 #31 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    Not directed directly at me, but..... I realize that is a possibility. But why is it ONLY the Roamio that has issues? Before, during and after a C133 episode, ALL other internet devices in the house can go ANYWHERE on the internet at full speed. If the problem is on our end, why can everything except the Roamio deal with it successfully? Our Roamio isn't streaming when it C133s, it is just trying to pull up previews and info. And rebooting the router does NOT always fix it.

    Paul
     
  12. Nov 29, 2013 #32 of 665
    tomhorsley

    tomhorsley Active Member

    1,172
    4
    Jul 22, 2010
    Maybe the Roamio is desperately trying to keep hundreds of connections to different pause ad servers open? :).
     
  13. Nov 29, 2013 #33 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    UPDATE: The next morning, my Roamio is operating normally (no C133s, anyway) but I am still getting 100% packet loss at two hops between me and www.tivo.com. So maybe the packet loss is not related to the issue?

    Paul
     
  14. Nov 29, 2013 #34 of 665
    bradleys

    bradleys It'll be fine....

    3,687
    4
    Oct 31, 2007
    I think everything was down for a few hours yesterday.

    I noticed, but it really wasn't that big of a deal, just affected the suggestions and other minor functionality.

    I wouldn't have even noticed if the IOS app wasn't unable to connect.
     
  15. Nov 30, 2013 #35 of 665
    tough joe

    tough joe New Member

    266
    0
    Sep 16, 2006
    still getting the c133 error. It is intermittent. it goes away then comes back. like a bad girlfriend. still no TiVo solutions yet ?
     
  16. Nov 30, 2013 #36 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    I'm not holding my breath. Except for one post from Tivo Margaret stating that C133 WAS a Tivo issue, in every other contact I have had with Tivo about C133s the CSRs act like they are 100% convinced it is a local networking issue. That or they don't have a clue and are just guessing.

    Regardless of where the issue is, it needs to be addressed. If it is a LAN issue, then Tivo needs to be able to deal with it like all the other internet devices I have that are 100% while the Roamio displays C133.

    In the mean time, we all need to call Tivo EVERY time we see a C133 so they have a better handle on how prevalent it is.

    Paul
     
  17. Nov 30, 2013 #37 of 665
    Smirks

    Smirks .:. Hello .:.

    113
    0
    Oct 7, 2002
    It's not a big deal if you want to watch live or recorded TV. The problem is other services such as Netflix or YouTube also don't work when the Roamio is 133ing, even if the local network is working.

    Luckily I have a PS3 to use as a backup for those network services, but I still wasted 20 minutes trying to figure out if it was my problem or TiVos. That's also 20 mins where my wife is scowling at me because the kids are in bed and she wants to watch Breaking Bad.
     
  18. Nov 30, 2013 #38 of 665
    kbmb

    kbmb Active Member

    1,292
    15
    Jun 22, 2004
    NH
    Exactly....that's why I started this thread:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=511834

    I mean, you can't even delete a scheduled recording while there is a C133 error.

    I sent a tweet to @tivodesign pointing Margaret to that thread because I'd like some kind of explanation from Tivo as to why these services aren't available when the Tivo can't phone home?!?! I mean, not being able to stop a recording is CRAZY!! And I see no reason why I shouldn't be able to load Netflix, Youtube or Comcast VOD during the error.

    -Kevin
     
  19. Nov 30, 2013 #39 of 665
    Andrewp75

    Andrewp75 New Member

    210
    0
    Aug 4, 2004
    Washington DC
    As far as the CSRs are concerned while I am sure there are good ones... Jake is the only totally competent one I've seen recently
     
  20. Nov 30, 2013 #40 of 665
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    That's because TiVo is "Big Brother" in this scenario.
     

Share This Page