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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Dec 4, 2013 #281 of 665
    noah82

    noah82 Cox San Diego

    24
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    Aug 1, 2007
    San Diego, CA
    Of course this outage happened right when I was setting up my new Roamio Plus. I was going crazy thinking that I got a DOA device until I came here.

    I always have the best timing :eek:
     
  2. Dec 4, 2013 #282 of 665
    morac

    morac Cat God

    8,946
    22
    Mar 14, 2003
    NJ
    For what it's worth. The last time the TiVo servers went down (was sometime last year), I recommended having a server status on their web site. As noticed, this was never implemented.

    At least last time, the entire tivo.com web site was down which gave people some clue that the problem was on TiVo's end.
     
  3. Dec 4, 2013 #283 of 665
    eric102

    eric102 Member

    285
    2
    Oct 31, 2012
    So your the one that broke the servers :D
     
  4. Dec 4, 2013 #284 of 665
    cherry ghost

    cherry ghost Active Member

    5,277
    5
    Sep 13, 2005
    Chicago

    You can do that too.

    Find show in guide, press select, season pass & other options, recording options, cancel this show, yes cancel this recording

    The C133 error comes up, but the recording is canceled
     
  5. Dec 4, 2013 #285 of 665
    noah82

    noah82 Cox San Diego

    24
    0
    Aug 1, 2007
    San Diego, CA
    Yup, it was me :D
     
  6. Dec 4, 2013 #286 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    Didn't work for me. I was scheduling the show from the guide so the first thing I tried was canceling from the guide. I got the error so I tried doing it from the To Do List and got the error again. I then tried the iPad app but couldn't even get that to load.
     
  7. Dec 4, 2013 #287 of 665
    cherry ghost

    cherry ghost Active Member

    5,277
    5
    Sep 13, 2005
    Chicago
    In the order I posted, or did you do

    Season pass & other options --> cancel this recording

    That doesn't work
     
  8. Dec 4, 2013 #288 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    I might have done it that way. But why does one work and the other not? Still a stupid problem that shouldn't exist.
     
  9. Dec 4, 2013 #289 of 665
    crxssi

    crxssi Veteran TiVo User

    2,791
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    Apr 5, 2010
    Nope, you are not alone. I don't "do" Twitter or Facebook (or Google Plus). I would much prefer to see a status message on their web home page. That is the very first place I would go/look.
     
  10. Dec 4, 2013 #290 of 665
    bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    So, is everyone working now? Mine seems to be fixed. Hopefully it stays that way.
     
  11. Dec 4, 2013 #291 of 665
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    Many of those, for better or worse (and it was worse during this episode) actually do affect the Discovery Bar, or do link to internet supplied info. The TiVo attempts to customize the DB for the particular show being looked at, or even possibly a show being deleted (I didn't check this when I looked a while back). In the process, it sends out multiple DNS requests as well as exchanging info with the TiVo servers. There is an amazing amount of info going back and forth with button presses in the HDUI.
     
  12. Dec 4, 2013 #292 of 665
    moyekj

    moyekj Well-Known Member

    11,142
    31
    Jan 23, 2006
    Mission...
    Certainly not alone. Twitter and Facebook are blocked by my router as I want nothing to do with those sites and don't want anybody using my home network to have access to them either. It's pretty amazing how many web pages I see my router "blocked" icon showing up in.
     
  13. Dec 4, 2013 #293 of 665
    wco81

    wco81 Member

    380
    1
    Dec 28, 2001
    San Jose, CA
    Hey, who knew that when we bought our Roamio's we were getting "cloud" DVRs?

    At one point, it was working so I started downloading some recordings and then it went down again which caused the downloads to stall.

    Then this morning, the service was back up and I was able to complete the downloads, though the odd thing is, the file size changed from 305 MB for 30-minute recordings at medium settings to over 500 MB. Initially, when it came back it was showing the download was going to be over 1000 MB and then it adjusted down
     
  14. Dec 4, 2013 #294 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    The iPad downloads seem to use VBR encoding now, so the sizes are just guesses. The less movement a show has the more likely it is that it'll end up significantly smaller then the estimate.
     
  15. Dec 4, 2013 #295 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    Don't mean to argue with you.... yes, the word "anyone" above might have been a bit of an exaggeration but this IS true in my case.

    I have called support three times about C133 error messages. On each call I was told to reboot the router, modem and finally the Roamio. On each call, I was also told something contradictory about how to DEFINITELY fix the issue. One call, I was told I had to permanently open some ports. The next call, I was told that applied to WiFi connections only (I am wired). The next call, I was told again to open ports because that DID apply to wired connections. On each call, during the troubleshooting process I WAS told to reboot the Roamio. I rebooted the modem and router (which did not resolve the C133) but I stopped short of rebooting the Roamio. At no point did any of this resolve the issue.

    On each call, I raised the possibility that the issue was on Tivo's end because everything else on my LAN was functioning perfectly before, during and after a C133 and I had a 29Mb/S connection with good pings to the west coast.

    On each call, I was told it definitely was NOT on Tivo's end. Which did not inspire confidence that they were looking in the right place.... if at all.

    Again, don't mean to argue about it. Just stating my experiences with Tivo support. Now that it seems that Tivo is aware of the causes, I'm a lot less concerned.... looks like it will get fixed. When Tivo was blaming my LAN, I had my doubts.

    Paul
     
  16. Dec 5, 2013 #296 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Couldn't say it any better myself, on the points you have brought up.

    I'm also heavily reconsidering. Part of me wants all Roamios out of my sight, and to return them. Part of me hopes TiVo can still put the databases back on the individual units, and eliminate the threat of being unable to access the infernal "cloud". I'm no fan of any cloud services. If I didn't even know about TiVo, or they didn't exist, I'd still be no fan of cloud services.

    To each their own. But, cloud data storage will never be a part of anything I do that I have a choice in, only what I don't have a choice in, or as I feel with the TiVo Roamio, I was duped into, by deceptive practices. Now the truth has been revealed.
     
  17. Dec 5, 2013 #297 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    How about being able to switch to SDUI mode, and essentially then having a TiVo HD UI not displaying anything is wrong, like a TiVo HD, and having the databases still residing on the TiVo Premiere hard drive, not just in the cloud, which went down, and whatever amount of the databases can fit in memory?

    I will note that the OTT internet apps did not work, if you tried them, but neither would they on a real TiVo HD. TiVo forces those apps to involve the TiVo service (which I'm not alone in not liking, and has been a sore spot going way, way back for a great many people on here).

    I recall a mention of either a Premiere or Roamio owner saying the direct ways in didn't work for them, but they got in using "watch now from Netflix" from a program's information. I'm leaning towards that had to have been a Premiere, or it might have been an not-rebooted Roamio, that still had that info in memory.

    I'm sure there's more. I'd just like to get fully caught up and not spend a day getting there.
     
  18. Dec 5, 2013 #298 of 665
    bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Meh. Im not ready to dump my TiVo just yet. I've had little blips where I lost the stuff at the of the NPL, but this is the first time this has really been disruptive for me. If it becomes a regular occurrence or if it impacts the core functionality of my DVR then I guess I'll cross that bridge when I get to it.

    I have to believe that TiVo's top priority will be to never let this happen again. After all, as you say, the cat is now out of the bag. I hope it doesn't cause them too much churn. I really need them to stay in business. The one bright side of all this is that they are probably making BANK selling our viewing stats. :D
     
  19. Dec 5, 2013 #299 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Because not everybody is running a Premiere?

    Because it affects Roamios differently?

    Then again, if you really have to ask, you must not have read more than a handful of "after the outage ended" posts when you came in and posted this.
     
  20. Dec 5, 2013 #300 of 665
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Not me. Apparently close to nobody. If I had known, I'd have never remotely considered the Roamio, period.

    Although, it's better to call it a hybrid cloud DVR, since your shows do, in fact, record to your hard drive, and not beam to the cloud to be stored there.

    It's the databases that got moved to the cloud, and no longer on the drive. It seems many assumed the databases were now in solid-state memory, along with the operating system, which now resides there.
     

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