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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Dec 4, 2013 #261 of 665
    slowbiscuit

    slowbiscuit FUBAR

    3,506
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    Sep 19, 2006
    In the ATL
    Simple? Sure, you could play and delete stuff, and live TV worked. But disabling the ability to search for shows already in the guide, or show upcoming eps, or schedule SPs, or use almost all of the network apps, or even something as simple as cancelling an upcoming in the ToDo List? None of which should have anything to do with whether they can spam you with the discovery bar etc.?

    Unacceptable. Good thing we don't see this error all that much or the pitchforks would be coming a lot harder.
     
  2. Dec 4, 2013 #262 of 665
    pgoelz

    pgoelz Member

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    May 1, 2005
    It is very simple. Last night Tivo put a recorded message on the support phone number acknowledging the C133 issue, the fact that it was on their end and that they were working on it. To my knowledge, that was a first. Before that, whenever anyone called to report a C133 error the Tivo support personnel ALWAYS told us to reboot the Roamio as well as everything else in the network. Always. They NEVER even IMPLIED that it MIGHT be on their end. I went through several calls rebooting the modem and router but I refused to reboot the Roamio. I also refused to permanently open the port range that they also insisted was REQUIRED to fix a C133.

    So if you are wondering why people keep assuming that something they do can fix a C133, that is why. The "official" support channel was telling us to, even though there was some indication that it was on their end.

    I have to assume that Margaret Schmidt reads this forum and this thread. It is a pity she doesn't participate to the same extent that she participates on Twitter. This would seem to be a far better and more learned place to pass on knowledge. And I REALLY don't want to have to open a Twitter account.

    Paul
     
  3. Dec 4, 2013 #263 of 665
    unclespam

    unclespam New Member

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    The word "brick" in connection with the Roamio is enough to make me want to stay away from it....I don't care what prefix is in front of it. You sold me on keeping with my Premier! many thanks!
     
  4. Dec 4, 2013 #264 of 665
    rainwater

    rainwater Active Member

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    That is adding complexity to an already complex system. What TiVo needs is a status page on their website and the TiVo to show the link to that page in the error message. I would rather do that and spend more resources making the UI work better without an active connection than add another complex status check system on top of the TiVo code base.
     
  5. Dec 4, 2013 #265 of 665
    atmuscarella

    atmuscarella Active Member

    5,728
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    Oct 11, 2005
    Rochester NY
    Nothing wrong with keeping your Premiere but anyone telling you that the Roamio or Premiere performed significantly different during this outage is full of it. Pretty much what didn't work on the Roamio didn't work on the Premiere, and the basic DVR functions worked on both of them.
     
  6. Dec 4, 2013 #266 of 665
    Loach

    Loach New Member

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    Jan 11, 2013
    Omaha, NE
    Good point. I had the C133 error on my Premiere last night as well. Can anyone outline specifically what, if anything, that Premieres could do that Roamios couldn't during the outage? It's an honest question - perhaps there are some items and I just haven't been able to identify them.
     
  7. Dec 4, 2013 #267 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    I really was only going to UG to the Roamio for the OOH streaming capability. I have a Sling Solo that just died and UG to either the Roamio or getting the Tivo Stream for my current Premier seemed easier than busting out my soldering iron to fix the capacitor that blew on the Sling. However as I skim the forums here and see that the Tivo Stream won't stream programs that have the CP flag set, which would kill anything airing on the premium channels, I think I might just have to fix the Sling after all.
     
  8. Dec 4, 2013 #268 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    I tried that, didn't work. It popped up the same error I got when I tried to cancel via the To Do List. (I use the TiVo style guide, not the grid, if that matters)

    This has got to be one of the stupidest limitations I ran into. Why would it ever need to talk to the server to cancel a recording? I was able to schedule a recording from the guide, but when I tried to cancel the same recording (realized it was a repeat) it wouldn't let me. That is really lame.
     
  9. Dec 4, 2013 #269 of 665
    wmcbrine

    wmcbrine Ziphead

    10,364
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    Well, you can switch them to SDUI mode. I did that last time, and was able to do "Search by Title", and schedule a recording, while I couldn't search at all in HDUI mode. I didn't test for other functions.
     
  10. Dec 4, 2013 #270 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,454
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    Nevada
    I missed it, sorry. But I think we both agree that is one of the dumbest limitations to be exposed by this whole mess. Why the hell would it need to contact the server to delete a recording from the To Do List? :confused: :thumbsdown:
     
  11. Dec 4, 2013 #271 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    The SDUI was entirely based around the data stored on the machine. It had no reliance on the TiVo servers and was likely fully functional with the possible exception of the web based TiVo Search.
     
  12. Dec 4, 2013 #272 of 665
    Loach

    Loach New Member

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    Jan 11, 2013
    Omaha, NE
    OK, thanks. Having only been with Tivo less than a year, I set up my Premiere with the HDUI guide and have honestly never bothered to mess with the SDUI guide, so never would have thought of that.
     
  13. Dec 4, 2013 #273 of 665
    cherry ghost

    cherry ghost Active Member

    5,277
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    Sep 13, 2005
    Chicago

    I just tested it in both Guide styles by disconnecting the internet to the TiVo and it worked.

    Go to show in the guide, press record, options are "Continue recording" or "Stop recording"
     
  14. Dec 4, 2013 #274 of 665
    hfcsyrup

    hfcsyrup Member

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    Dec 12, 2012
    ya-hoo! i think the value of my P4 just went up some! thanks sdui!
    but seriously, why is such a big deal being made of this? for the past 3 months that i've had my P4 the discovery bar and other stuff has some error message maybe once a week.
     
  15. Dec 4, 2013 #275 of 665
    cherry ghost

    cherry ghost Active Member

    5,277
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    Chicago

    Not true
     
  16. Dec 4, 2013 #276 of 665
    notyou

    notyou New Member

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    Oct 9, 2001
    I hate how Twitter and even Facebook have become defacto customer complaint portals when they are poorly designed for that function. (Workflow? Notifications? Follow-up? Shared queues?)

    That being said, as far as I know TiVo did not even use their own support infrastructure to announce the status.

    Is their KB software so static that they can't add a banner to the top or at least update the C133 troubleshooting guide to mention that IT IS ON THEIR END, so stop restarting your TiVos, routers and cable modems?

    And how bad is their internal communication or policies that they have CS agents walking users through the busy work of troubleshooting local issues when somebody in Ops *certainly knows* that is a waste of time?

    And why would it be so awful to either 1) authorize high level staff in Ops to post emergency status updates to official Facebook/Twitter accounts or 2) have the PR staff be on-call to post those updates in case of a catastrophic failure like this.

    Think of how much better it would've been if there was a note on Tivo.com, support.tivo.com, forums.tivo.com referenced from Twitter/Facebook that said:

    Instead we got:

    * 2 posts on Twitter from @TiVo from 5:08PM and 8:52PM (apparently some people got Direct Messages back)
    * 1 post on Facebook from 7:40PM
    * NO subsequent follow-up in either of those channels (I refuse to dig through comments to see if anyone from TiVo was ridiculous enough to respond there. That would be idiocy.)
    * STILL no mention of the outage via announcement banner on support.tivo.com or forums.tivo.com

    * Angry users in the forums.tivo.com and here on tivocommunity.com, comparing notes, threatening to drop service, return devices, and generally pissed off.
    * Updates from @tivodesign, which while useful are not even close to an official support channel. (How would anybody know to look for Margret's Twitter feed?)

    How can anyone in the TiVo PR, Ops or Executive organization not see this as something that needs to be addressed *today*, via a similar message above, explaining what went wrong and more importantly, how they will be addressing similar issues like it in the future?
     
  17. Dec 4, 2013 #277 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I wasn't trying to stop a recording in progress, I was trying to unschedule a recording that wasn't happening until later in the evening.
     
  18. Dec 4, 2013 #278 of 665
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,454
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    Apr 17, 2000
    Nevada
    This was the first prolonged failure of the system ever that I'm aware of. I think this is the first time many people, including myself, really realized how crippled the box is without a connection to the service.
     
  19. Dec 4, 2013 #279 of 665
    bareyb

    bareyb Under Maintenance TCF Club

    25,943
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    Dec 1, 2000
    Silicon Valley
    The outage affected my Premiere Elite too. I think any TiVo with an active HD GUI is going to be affected. The problem hasn't bothered me enough to switch back to the SDUI.
     
  20. Dec 4, 2013 #280 of 665
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    Clearly that is messed up. FYI I was able to bring up To Do List and cancel an upcoming recording yesterday using kmttg during the outage, which makes it even stranger why the HDUI cannot...

    EDIT: I didn't try it, but my guess is you should be able to bring up To Do List from a Mini and cancel upcoming recording as that is the same RPC mechanism kmttg is using.
     

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