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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Dec 4, 2013 #241 of 665
    rgr

    rgr Member

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    Feb 21, 2003
    While I appreciate TiVoMargret's willingness to keep us updated on the situation and also to express sorrow and regret, as John Wayne's Chance character in Rio Bravo said, "Sorry don't get it done, Dude."

    I sure hope she posts a post-mortem on the situation and gives us some assurance that the problem is fixed, while also addressing the lack of any fail-over provisions in the software. Internet access can go down for many reasons and to allow your flagship product to have so many functions completely reliant on it is a huge, huge mistake.

    At a minimum, I'd hope they open up the SDUI mode, if indeed it can be made available on the Roamio.
     
  2. Dec 4, 2013 #242 of 665
    NYHeel

    NYHeel Well-Known Member

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    Oct 7, 2003
    I have to agree with you here. It was annoying as I wanted to download a show to my ipad which I couldn't do. But it really wasn't so bad. I was able to watch shows, record new ones and check the to do list. The box was noticeably slower and I did get a few blue circles but it wasn't the end of the world.

    Honestly, what worries me most is that we've now had 2 or 3 of these server down moments in the last few weeks. I'm ok with one but they need to figure this out to make sure it doesn't happen more than about once or twice a year at most.
     
  3. Dec 4, 2013 #243 of 665
    jwbelcher

    jwbelcher Member

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    Nov 13, 2007
    Orlando, FL
    Its not only on this occasion, just read the posts here. If you looked at other service providers, do they have an executive acknowledge outages? No. Anyway, does it make a difference knowing that a server crashed or there was a network outage? In the end its the same result.

    Being transparent means being willing to accept blame and providing insight that the issues are being worked.
     
  4. Dec 4, 2013 #244 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    I agree that this situation was NOT handled with the appropriate level of transparency. Going forward, there should be a "Service Status" box on the TiVo homepage that would have saved us, collectively, several hundred hours of screwing around, independently trying to solve a problem that we (now know) have no control over!

    Hear this Tivo?
     
  5. Dec 4, 2013 #245 of 665
    Goober96

    Goober96 New Member

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    Anderson, SC
    What about the people who don't read this forum but have Twitter? They could say the exact opposite thing. This forum is not an official TiVo help mechanism.
     
  6. Dec 4, 2013 #246 of 665
    rgr

    rgr Member

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    Feb 21, 2003
    Such a "Service Status" notification on tivo.com would surely be helpful when the connection issue is on the TiVo side.

    BUT, the real issue as far as I'm concerned is the semi-brick nature of the Roamio when service IS disrupted (whether on the TiVo side or a local outage).

    Had TiVo done a better job addressing that as the issue, then having a service disruption would not have been the big problem it was.
     
  7. Dec 4, 2013 #247 of 665
    DeltaOne

    DeltaOne Mount Airy, MD

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    Sep 29, 2013
    I'm no Twitter fan and don't have an account there, but it's easy to follow Margaret on Twitter:

    https://twitter.com/tivodesign

    And there was info here too:

    https://www.facebook.com/TiVo

    I have both bookmarked and check them occasionally.
     
  8. Dec 4, 2013 #248 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    This undergirds my point that Tivo needs a service status box that is permanently on their home page. No doubt it would have saved all of us collectively at least hundreds of hours of aggravation trying to solve a problem that was ultimately not something we could have fixed!
     
  9. Dec 4, 2013 #249 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    Wow, and I'm on FB all the time....it didn't occur to me to go there....I came to Tivo first! Again, if they had a service status box permanently on their home page, would have save a TON of time and frustration!
     
  10. Dec 4, 2013 #250 of 665
    SlappyMcgee

    SlappyMcgee New Member

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    Aug 27, 2013
    I am just glad I have a Chromecast hooked up to my tv since I couldnt get Netflix to work ,on my roamio, last night ;P
     
  11. Dec 4, 2013 #251 of 665
    jwbelcher

    jwbelcher Member

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    Nov 13, 2007
    Orlando, FL
    People shouldn't need to be screwing around with their home network and rebooting their boxes trying to rule out a local issue. As mentioned many times by nooneuknow that rebooting can cause GC issues that don't resolve easily.

    Honestly, the message on Tivo Central dashboard could make it clear that its a remote service issue and leave zero ambiguity. We're all asking that a status be put up on tivo.com as that site did not go down during this episode. Think if our boxes could also accessed tivo.com (and perhaps even pull down the network heath status), it could inform us appropriately without a vague C133 error.
     
  12. Dec 4, 2013 #252 of 665
    bbrown9

    bbrown9 Member

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    Mar 12, 2011
    When I see stuff like this, the first thing I do is come here to see if others are seeing it, too. If they are, I assume the problem is on the TiVo mothership and I don't bother doing anything with my own setup. No rebooting, no messing around with my home network,etc. I'll check to see if it's been reported to TiVo (checking the TiVo forums) and if it has, I just wait it out.

    Those of you who rebooted and tried connecting to the mothership, if you know others are seeing the problem, why do you think you can fix it on your end?

    While I agree a status box on the TiVo site would be a good idea to prevent the calls into customer support, I don't understand why so many people here spent so much time trying to debug it.
     
  13. Dec 4, 2013 #253 of 665
    rainwater

    rainwater Active Member

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    It doesn't make sense to build a status system into the box itself. That would just be more connections the box has to maintain and another point of failure. Plus, tivo.com is slow enough. I don't want a million TiVos simultaneously connecting to it.
     
  14. Dec 4, 2013 #254 of 665
    jwbelcher

    jwbelcher Member

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    Nov 13, 2007
    Orlando, FL
    You'd only use this when the normal services fail to connect. When the normal services / site goes down, you'd need another location to check health (self-diagnose). The call wouldn't screen-scrape by any means, that'd require the overhead of loading the full page at tivo.com, a simple servlet could do the job.
     
  15. Dec 4, 2013 #255 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    Amen!
     
  16. Dec 4, 2013 #256 of 665
    tomhorsley

    tomhorsley Well-Known Member

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    So what we really need is some hackers to analyze the traffic back to the mothership and design a proxy we could put on our routers that pretends the TiVo service is alive when it actually isn't :).
     
  17. Dec 4, 2013 #257 of 665
    L David Matheny

    L David Matheny Active Member

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    Jan 29, 2011
    SE Ohio
    Amen! I've even commented in the past on how HDUI eye candy can be impacted by Internet or LAN problems, but SDUI users might not even notice unless the problem lasts for more than a week and the TiVo starts to run out of guide data. And of course local functions like starting and stopping recordings don't (or didn't anyway) involve the network.

    I bought a Roamio on Black Friday, but now I'm thinking about returning it instead of activating it. Requiring network connectivity for even basic DVR functions is not only fantastically stupid design, it's also morally bankrupt to the point that I may have to reconsider being a TiVo user unless they fix this.
     
  18. Dec 4, 2013 #258 of 665
    astrohip

    astrohip Well-Known Member TCF Club

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    Jan 6, 2003
    Houston &...
    Over-dramatize much? :rolleyes:

    Look, I have already chimed in on how arrogant it is on TiVo's part to design a system like this. But the reality is our DVRs did work. They recorded what they should have, and you could ADD new recordings. It was difficult to cancel a recording, and search was down, but the most simple of DVR core functions (your words) were there.

    Let's see how TiVo reacts to this. Perhaps some good will come from it, or they may just forget it happened. My response will depend on their response. But using CAPS and bold underlines really doesn't do much, except perhaps make the poster feel better.
     
  19. Dec 4, 2013 #259 of 665
    lessd

    lessd Well-Known Member

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    CT
    I think we all now should understand that if TiVo went out of business it would not be that easy to just have some 3rd party provide guide data to keep out newer TiVos running, the TiVo server system is much more complex than I thought, so if Ads on the TiVo help keep TiVo in the black, stop complaining about them.
     
  20. Dec 4, 2013 #260 of 665
    unclespam

    unclespam New Member

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    Aug 18, 2012
    I'm an early adopter, but a cheap early adopter! I've been mulling the purchase of a Roameo for the anywhere streaming capability....but at this point will likely keep my Premier XL and add the streaming box to that. I think that if I were in your position, I would do exactly what you're contemplating.
     

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