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C133 error (Problem with service) BIG EXCLAMATION POINT !

Discussion in 'TiVo Roamio DVRs' started by bdspilot, Oct 30, 2013.

  1. Oct 30, 2013 #1 of 665
    bdspilot

    bdspilot New Member

    82
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    Dec 10, 2010
    I have had this error many times since the last software update about 10 days ago. My internet is fine and I can connect to my other Tivo so my connections are good. Is this just a Tivo Server Prob? I am hard wired to a non green switch.

    thanks
     
  2. Oct 30, 2013 #2 of 665
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Mine were all out, between 5-5:30am PT this morning, I have not received the Premiere Fall Update, even though I signed up the first day, I usually get the updates the first day of roll-out, but not this time.
     
  3. Oct 30, 2013 #3 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    Mine went out this morning at about 0815 EDT. Still out as of 0840. Brought me face to face with how much of the Roamio is dependent on an internet connection AND reliable Tivo servers. And worse, the Tivo support numbers are not manned until 10AM EDT so there is no one to call. One hopes there is someone in the server room who is aware something is wrong.

    FWIW..... initially, forcing a connection to the Tivo servers failed at the "negotiating" step. Now, the forced connection actually succeeds including downloading new guide information. But the Roamio is still declaring an error and all the Tivo-dependent functions are still unavailable.

    Never saw this happen with my trusty TivoHD.

    Paul
     
  4. Oct 30, 2013 #4 of 665
    jrtroo

    jrtroo User

    4,065
    6
    Feb 4, 2008
    The THDs did not provide instant feedback on the status of Tivo's servers as the function was not as active as on the Premiere and Roamio.

    I look at it this way, though I'm sure to be corrected. If you are at work and have a short outage at home from your electric company, you'll know because clocks are flashing and UPSs may be beeping. If you POTS has a short outage, you would likely never know.
     
  5. Oct 30, 2013 #5 of 665
    pgoelz

    pgoelz Member

    189
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    May 1, 2005
    Point taken. But with the Roamio as connected and instant as it is, these "brief" outages are VERY noticeable and annoying. This one was about 30 minutes near as I can tell.

    Perhaps Tivo needs to ramp their server reliability / redundancy up a notch, given the fact that all the new DVRs are so dependent on always on connectivity?

    Paul
     
  6. Oct 30, 2013 #6 of 665
    jrtroo

    jrtroo User

    4,065
    6
    Feb 4, 2008
    Seems that they are working on their servers getting ready for holiday sales (or new features?!). But, in general, there are not normally any issues like we have seen this last week.
     
  7. Oct 30, 2013 #7 of 665
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Last Friday I experienced the C133 and my Tivo about flipped out. Any remote control inputs took forever and acted like it was hung waiting for the service. Once the service was restored, Roamio got happy again.

    Anyone with similar experiences when the tivo service goes out?
     
  8. Oct 30, 2013 #8 of 665
    Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    I've had several issues with failing to connect to TiVo servers recently where I hadn't had any for years....
     
  9. Oct 30, 2013 #9 of 665
    kbmb

    kbmb Active Member

    1,292
    15
    Jun 22, 2004
    NH
    Tivo really needs to beef up their servers.....this just shouldn't be happening as frequently as it does.

    -Kevin
     
  10. Nov 5, 2013 #10 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    I had my second "C133" issue last night and called Tivo. This time, I got someone who acknowledged the issue but had what I consider to be an unacceptable solution. He was adamant that the issue was with my router and its "firewall". Near as I can tell, by "firewall" he was talking about either port blocking (which my router does not do) or the normal routing functions. I tried questioning him about what the heck he meant when he said I had to turn off the router's "firewall" and he told me that I had to open ports in the router and LEAVE THEM OPEN. When I objected to that approach as lowering my security, he got a bit huffy and Emailed me an article that he said would describe the issue and the solution.

    The article first instructed me to do a network diagnostic (which includes checking ports) from the Tivo menu, which passed. At this point (after the passed port test AND a forced successful connection to Tivo), the Tivo was STILL giving me a C133 error.

    The article went on to imply that Tivo needs a range of IPs and ports available but did not specifically say that they needed to be permanently held open.

    So I simply rebooted the router and everything came back up. Not sure what the problem was, but if I had to guess, I'm wondering if it isn't just a protocol or timing issue where Tivo opens a port and then assumes it is open longer than the router holds it open?

    Unless CONCRETELY shown otherwise, I refuse to hold ports open in my router. That seems to just be asking for it, and I am not convinced thatis the best solution anyway.

    Hopefully, Tivo will sort this out on their flagship DVR line. The solution can't be to modify router settings.... for starters, how many people are familiar enough with their router to do it.... correctly? My router works 100% with everything else I own including a Logitech Revue.

    Paul
     
  11. Nov 5, 2013 #11 of 665
    socrplyr

    socrplyr Active Member

    1,080
    2
    Jul 19, 2006
    I had it happen last evening/night as well. It didn't seem to last long this time. I didn't bother to call or anything, since I could still watch a recorded show (which is what I was trying to do).
     
  12. Nov 20, 2013 #12 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    Another C133 today and this time, rebooting the router did NOT resolve it. The Roamio (basic) could connect to the Tivo service and passed all network diagnostics, but the C133 remained.

    I called support and this time around, they insisted that the problem was due to the fact that I was hardwired and did not have a static IP address set. So I set a static IP and rebooted the router. This did NOT resolve it. The problem actually got worse.... it now could not connect tot he Tivo service at all, even though the router correctly showed the new static IP address and all other PCs in the house were communicating just fine.

    I rebooted the modem AND the router and when they came back up, the C133 was goone and all is fine again.

    Note that the last time I called on this, I was told that the problem was ABSOLUTELY because my router was not holding some ports open. I was told that I had to reconfigure the router to hold these ports open and I refused for security reasons. This time, I was told that the problem is supposedly because I didn't have a static IP address, and the open ports only applied to WiFi connections. Huh????

    I can see how IP address issues AND closed ports can cause issues but c'mon..... everything else in the house has worked flawlessly for years. The problem is the Roamio or its communications protocol, not my network.

    I hope this gets resolved. I love the Roamio otherwise. Best DVR I have ever owned.

    Paul
     
  13. Nov 20, 2013 #13 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    38,427
    167
    Oct 17, 2000
    Minneapolis
    It's not just the Roamio...I've been having the same problem with my Premiere.

    I've been writing it off to TiVo server issues, but maybe the new software has a glitch in it?
     
  14. Nov 20, 2013 #14 of 665
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
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    Feb 2, 2008
    Silicon Valley
    If you see a C133 message, it is a temporary issue with the TiVo Service. There is no need to reboot or change anything about your setup. It will resolve on its own.
     
  15. Nov 21, 2013 #15 of 665
    olaug002

    olaug002 New Member

    1
    0
    Nov 21, 2013
    This has been a frequent and more annoying issue with episodes occurring daily and lasting over an hour. Any idea how long I can expect this TiVo problem to continue?
     
  16. Nov 21, 2013 #16 of 665
    bmgoodman

    bmgoodman Member

    971
    2
    Dec 20, 2000
    Northern...
    Have you tried pinging the Tivo? Did you happen to set up wireless before or in addition to wired? When I first set my Roamio up, I used wi-fi just to get it going. I then switched to wired and had loads of connectivity issues.

    Someone here suggested it's because the wi-fi doesn't turn off after you connect the wire. So I had to go back to wi-fi, enter a wrong password and then switch back to wired.

    It sounds weird, but the pings to the Tivo showed it. I went from 10% packet loss to 0% and the problems went away.

    I hope this is an issue Tivo is aware of by now!
     
  17. Nov 21, 2013 #17 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    I'm confused then. Yes, the C133 error message reads exactly that.... an issue with the "Tivo Service". But when I call Tivo, I am immediately and emphatically told that it is a communications issue and I have to change things on MY END to resolve it. I have called twice and each time I was told something COMPLETLY DIFFERENT. When I question whether or not it is a problem on Tivo's end, I am ALWAYS told that it DEFINITELY is on MY END.

    I don't know what to believe. In the three years I have owned my current router, the Roamio is the only device that has ever had any issue communicating. That would tend to indict the Tivo servers and not my network?

    For me, the bottom line is that for an always connected device like the Roamio, the C133 errors are HIGHLY annoying and disruptive. They seriously impact the user experience on an otherwise brilliantly designed DVR. I hope they get resolved SOON.

    Paul
     
  18. Nov 21, 2013 #18 of 665
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    38,427
    167
    Oct 17, 2000
    Minneapolis
    It's not just the Roamio. My Premiere has the same issue.

    If Margret says it's the servers, I believe her. That's a plausible explanation. I can understand that she would know better than some minimum wage phone guy in Bangalore.
     
  19. Nov 21, 2013 #19 of 665
    pgoelz

    pgoelz Member

    189
    1
    May 1, 2005
    I tend to believe her as well. At least that is where the evidence available to me is pointing. The problem is that the official line I get from Tivo support is that it is NOT the servers, and that leads me to believe that Tivo is NOT looking into it.

    A little transparency here would go a LONG way. I'll sit back and wait a while if I know Tivo is aware of the issue and is trying to correct it. But all evidence I have so far says they are NOT. They are blaming my network 100% and totally ignoring the possibility that it is on their end.

    BTW, the support people I have talked to at Tivo are definitely not some "minimum wage phone guy in Bangalore". They have all been pretty knowledgeable and helpful. Just possibly misinformed?

    Paul
     
  20. Nov 21, 2013 #20 of 665
    jrtroo

    jrtroo User

    4,065
    6
    Feb 4, 2008
    Things like this can take a bit of time to message through an organization. Especially an organization that is not used to dealing with system "emergencies". Most of their calls are probably turn ons/offs of service and general networking or functionality questions.
     

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