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Broadband features not working...

Discussion in 'TiVo Home Media Features & TiVoToGo' started by crabell, Aug 26, 2008.

  1. Impulses

    Impulses New Member

    74
    0
    Jan 24, 2006
    Puerto Rico
    Ugh, I'm in Puerto Rico as well and for a few months now I haven't been able to access any of the broadband features either... I hadn't paid any attention to it since I wasn't too attached to any one of them, though I did use 'em occasionaly, but the last thing that crossed my mind was that this would be some sorta international-flag issue. I'm getting really sick of this gray space we seem to occupy in Puerto Rico with regards to any of this kinda stuff, as well as ordering and shipping stuff (still weeping over issues I'm having with Newegg!).

    It's the same kind of crapshoot with a lot of the online video aggregators (Hulu, etc.) as well as the big network sites (NBC, CBS, etc.). Some will display shows here, some won't, some will do it randomly... NBC's Olympics video distribution site wasn't working here originally then it started to about a week into the Olympics (after it prompted you for the name of your cable provider, not sure what good that did 'em since there was no verification that I could see).

    My video/podcast subscriptions on the TiVo still work as well, heh. I still receive CrankyGeeks, DLTV, and CNet every week... I just can't go in and edit the sub (or drop it for that matter), obviously. Guess I won't even bother messing with the account settings... I suppose I won't miss any of it too much tho, other than that (if they figure out how to fix it and the sub disappears), and Swivel Search, which was painfully slow to use anyway... Far easier to just grab my iPod Touch now and do a web search, or use a WishList search.

    The Rhapsody service seemed cool, shame I never got to use the trial. I probably would've used the Amazon Unbox service a ton had it ever worked too...
     
  2. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I actually found a place that clearly states that the Amazon and Rhapsody features are not available in Puerto Rico, but I still don't know why the other Broadband features used to work and now they just stopped working. I particularly miss Live360 and Swivel Search.

    I plan to call Tivo to see if I can get a straight answer, though I need to call the headquarters and ask for support, since their 877 number does not work from Puerto Rico. I just haven't found the time to make the call.

    I'll post any response I get from them.
     
  3. yaccoz

    yaccoz MR

    3
    0
    Jan 15, 2008
    Hi, Im living in Puerto Rico, and the same thing is happening to my tivo none of the broadband features work. I've talked to Tivo and they tell me that the broadband features should be working. Im wondering if it might be something to do with onelink here. I dont know I live in Bayamon. If anybody else that is having this problem has Onelink as the cable provider please let me know to see if it might be some kind of a block that Onelink is causing.
     
  4. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I'm using Onelink as my Internet Service Provider also and the Broadband features are not working either... The thought about a deliberate "block" from Onelink has crossed my mind...

    ...Anybody out there NOT using Onelink as an ISP?
     
  5. lynncosbm

    lynncosbm Member

    632
    0
    Dec 11, 2006
    I'm in Bermuda and my broadband features have also been completely turned off so I really think it's TiVo that has done it. I can understand why the Rhapsody and Amazon Unbox services have been stopped for license reasons as I am outside the US but don't understand why all the other services like Live 360, Swivel Search, TivoCast, etc. have been stopped. Plus I just got a TiVO HD and was hoping to use the YouTube service but guess I won't be able to use that either now.
     
  6. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I guess it was easier for TiVo to turn them all off than to go through the trouble of verifying which features are allowed and which ones are not...

    Believe it or not I actually managed to use the YouTube feature for one day... I wonder what's the deal...

    Good luck to us all!
     
  7. Impulses

    Impulses New Member

    74
    0
    Jan 24, 2006
    Puerto Rico
    I'm using DMAX (PRTC DSL) here and it hasn't been working for me either so it's definitely not something Onelink-specific. I've thought about switching (due to the better speed) but when the DSL was really giving me issues about 2 years ago OL also seemed to be having outage issues, then they started talking about those 40GB monthly caps... Meh.
     
  8. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Thanks for the info! Now we know it is definitelly a TiVo restriction. What we need to find out now is why.

    Regarding the outages you mentioned... In my experience it is very rare for Onelink to be off-line (At least in my area). The only problem I have is when there is a power outage, because once the power comes back my router boots up before the cable modem and it can't find the internet connection, but I can live with that.

    Regarding 40GB monthly caps, I haven't had a problem with that either, though I just use it for my TiVo's and for some "mild" web browsing.

    Thanks again for the info and good luck to us all regaining the broadband features.
     
  9. Impulses

    Impulses New Member

    74
    0
    Jan 24, 2006
    Puerto Rico
    I've actually been thinking about switching again... These past two weeks I've had intermittent service issues (seems to be solved now but it took a lot of calls), I doubt OneLink reliability is any worse (PRTC's issues seem more seasonal than random) but the cap still worries me. Right now I doubt I'd really go over it but if I ever wanna take advantage of a service like Unbox it'd be an issue with such a small cap.

    Anyway, just posting to let ya know that I'm still receiving the video podcasts I was subscribed to on my TiVo (CrankyGeeks, CNet, DL.TV), they seem to be coming in more timely than ever in fact (sometimes they'd arrive like half a week late or whatever).

    As to the reason why it's been disabled, as others said, my guess is they disabled it all to avoid calls or queries about why stuff like Unbox/etc wouldn't work... They probably have no way of disabling single services from appearing on the menu structure, so they just shut off access to the whole online shebang. :(

    Seems like a rather ham-fisted solution but I can't imagine why else they would turn off stuff like Swivel Search and the net radio stations, etc.
     
  10. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Hi crabell,

    Long time, no talk!!!! (since the ol' Cable CARD days) ;)

    I actually had YouTube working for about 1 week. I had family come over yesterday for Thanksgiving and discovered that all my applicaations had been turned off!

    WTF ??

    I understand Amazon.. but Netflix and YouTube? And Domino's ? They should all work here.. at least they do from my computer! ;)

    Anyway, I'm on the phone now with TiVo.
     
  11. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Ok, crabell, did you call at the same time I did... ? The TiVo guy said the cust service rep next to him got a call about the same issue five minutes after my call came in.

    Anyway, I spent 30 mins with the guy and no dice. (BTW, the 1-877-367-8486 works for me just fine [I use OneVoice as my phone provider]). The guy hadn't heard of the issue before and was IM'ing with some L2 folks. We tried restarting TiVo, enabling/disabling home applications, enabling/disablling video downloads on tivo.com, re-connecting to the TiVo service and nothing.

    He's going to escalate the problem to L2 and I should get a call back within 7 business days. Guess I have to wait until Dec 9th. :(

    And yes, I'm also using PowerLink (OneLink) as my internet service provider.
     
  12. Impulses

    Impulses New Member

    74
    0
    Jan 24, 2006
    Puerto Rico
    Still no broadband features here (using DMAX/DSL FWIW), even though I'm still seeing all the advertisements for the broadband features like that new Domino's thing... Heck I even received their service update that re-organizes the Video On Demand stuff even though I can't use it.

    I'm pretty sure this isn't something that they mistakenly disabled either, due to the timing of it amongst other things. Also, did anyone else notice that when they first disabled the broadband features and you went into the 'Photos, Music & More' menu it'd act as if there was no content to display even if you had network applications enabled and an active TiVo server PC on the network?

    Every time I'd go into that menu I'd have to click "Add a server" or something to that effect (without actually adding one), then go back, and it'd then let me access my music or my photos on my PC even though they'd been listed all along. After the most recent service update they removed this nuisance and you can go right to your server photos/music, broadband features are all still gone of course though.

    Point is, that little snafu seemed like a bug that cropped up only after they disabled all broadband features here in one fell swoop, and they actually fixed it afterwards... Dunno if they went out of their way to do it or what (sure seems like it), maybe the way the service update re-organized some stuff just fixed it automatically. /shrug
     
  13. ThAbtO

    ThAbtO TiVoholic by the bay

    6,736
    8
    Apr 6, 2000
    SF Bay Area
    This is from amazon.com policy for Video on demand Terms of use.


     
  14. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I still don't understand why they would disable features that DO work through the computer from Puerto Rico...

    I know YouTube DOES works from any COMPUTER, but I've never been able to get Amazon or Netflix's "Watch Instantly" feature working from Puerto Rico... Did you manage to get them working from a computer?

    Any luck with your telephone call with TiVo? Did they at least accept the've Disabled Broadband Features for Puerto Rico? Any reason why?
     
  15. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    No it wasn't me, but its good that more people are complaining about the issue...

    I know its still not Dec. 9th... but any call backs from TiVo?
     
  16. geester1

    geester1 New Member

    3
    0
    Dec 4, 2008
    In my experience, once you've updated the firmware, you have reboot the system, this then should work perfectly.
     
  17. Impulses

    Impulses New Member

    74
    0
    Jan 24, 2006
    Puerto Rico
    This all started happening before any major updates from TiVo, when all they had added was YouTube itself, and I've rebooted before and after the system upgrade since then... Hasn't made any difference whatsoever. It's just borked outside of the states, probably the same on the Virgin Islands, etc.
     
  18. Bumbestia

    Bumbestia New Member

    22
    0
    Feb 28, 2005
    Hi I am also from Puerto Rico and I can't access the broadband features!! But I still receiving the video podcast I subscribed earlier!!(DLTV,CrankyGeeks, VOD) I also using Onelink as my internet provider!! I am having this issue for at least 3 months now!! So now I know it is a TIVO thing since all the people here in Puerto Rico are having the same problem!!!
    prpilot: can u use Netflix watch it now here in PR? how did you do it? via proxies? I can't view any Netflix movies via the computer!!
     
  19. prpilot

    prpilot New Member

    42
    0
    Oct 29, 2007
    Puerto Rico
    Yeah it doesn't make any sense at all

    No, not the watch instantly, but ordering a DVD via mail.

    Not yet. It's Dec 11 and no call back yet. I'm going to give them a call tomorrow. Will keep you posted.
     
  20. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I sure hope they decide to help us out, but looking at the TiVo support pages I actually found that Swivel Search, Rhapsody, Amazon and Netflix are only available in the United States... Would that leave any Broadband feature? I honestly can't tell since the "Video on Demand" menu option (TiVo Software version 11.xxx) is not available.

    The only workaround that I can think of is to change the router's ip address to one located in the US, but I haven't found a way to do this. All "solutions" out there are designed for anonymous web browsing, not direct access from a network-enabled device such as TiVo though the router.

    I can always move to the US, but I'm hoping for a less drastic solution... Any job offers or alternate solutions?
     

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