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Broadband features not working...

Discussion in 'TiVo Home Media Features & TiVoToGo' started by crabell, Aug 26, 2008.

  1. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I've had my 4 TiVos working perfectly on my Broadband Connected Wireless network for a while now. Apparently a few weeks after the 9.4 update all the features that require any unit on my network (S2's & S3's) to access the Internet are no longer available.

    All my units connect to TiVo daily through the network, I can transfer programs to my PC and between TiVo's, but all the Broadband features are simply gone.

    I confirmed that I have downloads enabled on TiVo.com, that I am "Oped-in", that my Home Network Applications are enabled and that my Tivo Desktop Plus is liked to my tivo.com account.

    I just can't think of anything else to check... Any ideas?

    Thanks in advanced for your comments.
     
  2. dylanemcgregor

    dylanemcgregor Well-Known Member TCF Club

    11,093
    32
    Jan 31, 2003
    Corner of...
    I had a similar problem about a year ago where broadband features stopped working after an update. After a lot of struggling it was suggested that I open ports on my router, which ended up working. The list of ports is in a post in a couple of threads, including the big Unbox sticky in the Coffee House. I'd link you to it, but search doesn't seem to work on my handheld.
     
  3. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    9.4 is only for the THD and S3 boxes, so it shouldn't have affected your Series2 boxes connectivity to the internet.

    Have you tried rebooting the boxes?
     
  4. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I agree, I found it very odd that my S2's would be affected.

    I've rebooted my S3, my THD and my PC with no change. What I have NOT done is turn all the TiVo's and PC off before rebooting one at a time. Would that make a difference?

    Thanks for the input!
     
  5. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    It's worth a shot ... turn 'em all off, let one boot up, and see if it can use the broadband features. Then move on from there.
     
  6. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    Last night, my THD wouldn't connect to Tivo home saying 'Gateway not found' and in the end, I had to pull the plug to restart, then it finally connected home.
     
  7. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    The odd thing is that I have no problem connecting to "TiVo Home", so it is not an Internet Connection issue... The HME appliations simply decided NOT to work, even if the Internet Connection IS working properly... Go figure!

    Thanks for the input anyway.
     
  8. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I'll try the "Complete System Restart" during the weekend is nothing else solves the problem...

    Thanks!
     
  9. CactusBill

    CactusBill New Member

    2
    0
    Jan 9, 2008
    Scottsdale, AZ
    :mad: I've been having problems with the broadband features. Restarting with the wifi disconnected and then connecting it sometimes helps, but eventually it fails again. The TiVo support dude said his 2nd tier support dude said I have a "broken" TiVo.
     
  10. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    Did you try re-entering your network settings?
     
  11. Rdian06

    Rdian06 New Member

    463
    0
    Apr 12, 2008
    Got into your Tivo account and disable "Allow transfers" and "Enable video downloads", then Save.

    Then turn them back on and Save.

    Then force your Tivo's to call home and see if things are back to normal.
     
  12. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I tried this with no change...
    I ALSO tried this with no change.

    I did a "Complete System Restart" (4 Tivos' & 2 PC's) and there was no change.

    I uninstalled TivoDesktop 2.6.2 and reinstalled 2.6.1 and no change.

    Something I did notice is that under "Phone & Network" there is a "Diagnostic" (or words to that effect) page that indicates a "Ports" test FAILED. It tells me I should connect to TiVo Service and re-run the "Ports" test. I do this and still no change and the "Ports" diagnostic Fail.

    Does anyone know how to make the "Ports" diagnostic PASS? Note that all the TiVo's were working fine, I even used the new YouTube feature and suddenlly it just stopped working.

    Thanks once again for your help...
     
  13. Rdian06

    Rdian06 New Member

    463
    0
    Apr 12, 2008
    The Ports diagnostic is something they added in 9.4. As far as anyone can tell, it is meaningless for now. My Tivo S3 says fail and everything still works as others have also observed.

    When you got to the System Information screen, what does it read for TivoToGo?
     
  14. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    Thanks for the info regarding the "Ports diagnostic"...

    The System Information on all units read "a,a,a"... I guess each "a" means something is "allowed" such as Downloads, Transfers, and something else I can't figure out.

    Any other ideas?
     
  15. CactusBill

    CactusBill New Member

    2
    0
    Jan 9, 2008
    Scottsdale, AZ
    After changing to a static IP address and turning off and on the allow transfer, the broadband features are working again. And, of course, a few restarts.
    :up:
     
  16. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I'm using static IP's and I've just turned off transfers and downloads. I'll wait a few days for the TiVo's to actually realize this new setting and then change them back to see what happens.
    I hope this does it.
     
  17. lynncosbm

    lynncosbm Member

    630
    0
    Dec 11, 2006
    My broadband features were turned off with the new update as well. I am an international customer and I wonder if Tivo has decided to cut these features off from all international customers for license reasons. I'm not sure if Puerto Rico would be included as international though?
     
  18. crabell

    crabell New Member

    172
    0
    Nov 27, 2006
    Puerto Rico
    I've changed my networking settings in all imaginable ways with no results.

    You bring up a very good point, if TiVo has "officially" turned off the Bradband features for International customers they probably included Puerto Rico. I know that Amazon never worked in Puerto Rico because we are not part of the 50 states and they can tell by your IP address, so anything that does not say "USA" would be blocked.

    Does anyone know if TiVo turned off the Broadband Features for non-US customers?
     
  19. lynncosbm

    lynncosbm Member

    630
    0
    Dec 11, 2006
    I don't know for sure but I suspect so. Just about all the features don't work anymore on my Tivos where I used to be able to use Rhapsody, download music videos, etc. I have never been able to use Amazon either.
     
  20. Explorador

    Explorador New Member

    1
    0
    Oct 9, 2008
    I'm an international customer too and I have the same problem: local home network features work fine, TiVo schedule updates work fine, but all other broadband features, for example, swivel search, podcasts, TiVo videos, music streaming, etc. are no longer accessible.

    What is interesting is that the CNET TV and Guitar Sherpa (TiVo videos) that I subscribed to while the service was working are still delivered, but I lost the ability to reach the menu that allows me to subscribe or unsubscribe to them.

    I tried to ping a few of the the IP addresses that TiVo says need not to be blocked (204.176.49.0 thru 204.176.49.127 and 206.112.115.0 thru 206.112.115.255). I just get timeouts. I don't know much about networking but I suppose that TiVo itself could be blocking these accesses for international customers. Do these addresses ping fine within the USA?
     

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