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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Feb 8, 2010 #121 of 371
    flyers

    flyers New Member

    41
    0
    Dec 19, 2006
    Tampa
    My S3 is operating "normally" with both the TA and the wireless USB adapter. One minor issue with the dropping of the next item in the TDL whenever the TiVo reboots, which is usually only when a new software update is released.

    As for any BHN issues, you want to escalate the problem to the General Manager. I have found this to be extremely helpful in the past. They generally send their most experienced techs to resolve the issue.

    http://tampabay.brighthouse.com/contact_us/office_of_the_president_entry.aspx
     
  2. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    I order two (2) TA's for my TiVo HD and S3 and had an appt. set up for this Wed between 8 and 10a. Around 9a I received a call from BHN dispatch saying the technician had to drive to Brandon to locate the TA and would be late. I waited until 11a and finally left my premises. I received a call from BHN at 1130. The technician was at my door but I had already left. I proceeded to reschedule for today between 2 and 4p. I just received a call from CableLink saying that the TAs are out of stock and wouldn't be in stock until next week.

    I'm really looking forward to the day when I can 1) dump BHN for Verizon FIOS; 2) the TiVo gateway plan now mandated by the FCC is implemented.
     
  3. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    I've had two calls from Bright House employees this afternoon. Without asking they scheduled a technician to install two BHN HD DVRs while I'm waiting on my Tuning Adapters. I told him and the next guy that called that I don't want their crappy DVR. They've been very polite, etc. They owe me a call to tell me when the back-ordered tuning adapter's are back in stock. I find it suspicious that they are out of stock.
     
  4. megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    Let me again say that MY tech insisted that I NOT get the TA, that it was a waste of time and money, and that all would be fine. As I recall, he said changes were coming (in March? April? May? ) and the TA would not be needed. It worried me yet I get virtually all the channels in South St Petersburg, Florida.

    Nevertheless, I eagerly await arrival of Verizon FIOS!
     
  5. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    I'm in South Tampa. I'm not receiving many channels on either my TiVo HD or Series 3 including Fox Business HD, CNBC HD, etc. Why would they be offering a Tuning Adapter if they weren't already using SDV and probably will be using it more in the future?
     
  6. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    A fairly knowledgeable BHN employee showed up at my house this morning with two CISCO STA1520 TA's. About 45 minutes later and a quick phone call to his back end services guy, the TA's were synced up. My S3 recognized the TA pretty quickly after the BHN tech connected the USB cable. The TiVo HD didn't work at first. After I performed a restart, the acquiring channels screen appeared and the TA began functioning correctly.
     
  7. kbaynes

    kbaynes New Member

    2
    0
    May 8, 2007
    I have always had trouble with BHN and I guess who hasn't, right? Especially way up in Brooksville. A few months ago I did my own research and found that most of my issues centered around not having a Tuning Adapter. I was relentless in my calls and finally got a tech out with a TA about 2 months ago that with 2 cards gives dual recording capability. I did have to tell them what I needed before I got it though. I still get dropped channels for days at a time. I still get random pixelation usually during important moments of shows and rarely during commercials. It usually takes about 3 days for a tech to come out and say reboot the TA and then shrug his shoulders and say he doesn't know of anything else to try. I also get random hiccups on my cable modem.
    I have been waiting to see Verizon Fios installation trucks.
     
  8. Imagine77

    Imagine77 New Member

    3
    0
    Mar 28, 2010
    Tampa
    I wish I discovered this forum earlier. I was flatly told by the tech guy that installed my m-card that i could not get some channels without the official BHN box. I just found out about tuning adapters. I had an appointment today but just got a call that the TA is out of stock. I rescheduled for wed.
     
  9. megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    Sigh. I wish I knew what channels you all get with a TA that I don't get. I wonder if I'm missing anything. Perhaps I don't get sports, otoh, I delete all sports stations <g> so this doesn't affect me. One thing I know I don't get is MSNBC HD. I don't need to watch that on HD, so it's not a big loss to me. More space on my TiVo!

    But is there anything serious that I'm missing w/o the TA? Except that I wouldn't be able to MRV?
     
  10. Imagine77

    Imagine77 New Member

    3
    0
    Mar 28, 2010
    Tampa
    for me, I cannot get most of the channels in the 1000. I get all the local channels in HD and some cable channels but no NBA TV and some others. I get FoxHD and MLB. Try flipping thru the channels
     
  11. Imagine77

    Imagine77 New Member

    3
    0
    Mar 28, 2010
    Tampa
    Thanks to everyone on here. My TA came in today. I was able to guide the installer on what to do. At first it didnt work until i discovered the power on the TA wasnt on. duh. Took a while to figure that out. All works well now. Sweet!
     
  12. rainmkr

    rainmkr New Member

    45
    0
    Mar 22, 2003
    Tampa, Florida
    The next wave of fun is coming.. tomorrow the switch gets thrown and the 600-700 HD channels go poof to complete the migration to their new home on 1000+.

    Tivos, cablecards, and tuning adapters are still very niche items unfortunately. Yes those of us who have owned a Tivo are very well versed in them but we are NOT the majority. Customer service reps have probably never touched one themselves. So can you imagine what it's like to troubleshoot or explain something you never use?

    A lot of the "channel unavailable issues" were giving regular box users headaches as well during the initial SDV roll out as well.

    Everything on the cable network now (outside of the tvs you just want standard analog channels on) need 2 way communication to use the majority of services on the network. I have avoided jumping to a TivoHD/Premiere mainly because I don't want to deal with an external device such as the adapter hogging another power outlet in my entertainment center.

    Why can't Tivo get cisco to have these built in to the units off the shelf?
     
  13. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I've already switched my TiVos to use the 1000+ range channels, hopefully the rest of my SPs make the transition.
     
  14. megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    So far I have had a couple of channel changes, that's all folks.

    I'll hurry to change the 600 SPs to the 1000s. Or will TiVo do it for me. Maybe I'll wait to see!

    I'm eager to see the differences in channels received by TA owners and non TAs.

    -------------------------------------------------------------------------------

    PS Most of the HD SPs were already moved. I had many of the 1000-1500 unticked so I ticked them. I'll see if they change over automatically tonight!

    This could be what my installer meant about not needing a TA. Or not.
     
  15. flyers

    flyers New Member

    41
    0
    Dec 19, 2006
    Tampa
    as long as you uncheck the 600-700 channels, and check the 1000+ channels, TiVo should record properly. However, until Tribune removes the 600-700 channels from the lineup, ur SP will still indicate it will record the 600-700 channel, but in my experience will record the channel you have checked as a channel you receive.
     
  16. megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    Actually, I did absolutely nothing -- TiVo automatically changed it on most of my HD channels.

    Some shows I record in Analog so I can multi-room-view (an advantage of NOT having the TA is I can MRV). Happily, those were left in analog.
     
  17. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Grrr ... so the 600s and 700s are dark now, but Tribune hasn't updated yet so my SPs haven't been switched over to the 1000s yet. :mad:

    And their selection of which channels in the 1000s are SDV and which aren't seems arbitrary. Now I can get ESPN2HD but not ESPNHD? Argh! I guess I might have to break down and finally get some TAs in here.
     
  18. rainmkr

    rainmkr New Member

    45
    0
    Mar 22, 2003
    Tampa, Florida
    For better or worse by the end of the year I think everything HD will be on switched digital. It's the only way for cable to keep up with the SAT and FIOS companies additional programming while increasing their internet speed offerings as well.
     
  19. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Received a letter from Brighthouse today ...

    Still no channels I care about really, so I'm continuing to hold off on bothering with a TA.
     
  20. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Just received the letter as well. I have TA's on both my TiVo HD and S3. They are a little flaky but work about 99% of the time. I use them primarily to watch some of the HD news channels like MSNBC HD and CNBC HD.
     

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