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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Dec 18, 2009 #81 of 371
    f0gax

    f0gax New Member

    519
    0
    Aug 8, 2002
    Tampa, FL
    Funny...

    I am a long time Tampa resident, and had FiOS at my home in Wesley Chapel until I moved out to San Antonio, TX last Fall. After enduring the endless wait for TA's with Time Warner, it turned out not to be so bad after all. They were free, and they pretty much work once you get them settled down.

    So, when I moved back to Tampa I was looking forward to a live without a tuning adapter and back to my beloved FiOS. Unfortunately, where we are living is a BHN stronghold and there's not a strand of fiber to be found. So, knowing that BH and TWC are kissin' cousins I made sure to order a TA right off the bat.

    Like many of you said, the reps didn't know what I was talking about. Finally they said "Sure, okay. Two cable cards and a tuning adapter". Of course, the installers had no TA in hand. A few calls to BHN and I find out that they require a truck roll. To which I said "I installed it myself in Texas. Just let me know where to get it." That went nowhere. So the first truck roll occurs, two contractors show up at the very last minute of the appointment window to tell me that they didn't have the device. Another couple of truck rolls and the thing was still not working, and then I come to find out that one of the CCs was also faulty. Finally they send out to BHN employed techs. Those guys call up the right people, do the right diagnostics, and find a bad cable card. But, the one he brought, just in case, turned out to be an M card. He told me that BHN Tampa is only distributing M-cards now. So I swapped out the two S-cards for the M-card. Maybe it's just me, but it seems zippier now.

    Long story short, if you have a Tivo HD/S3 and live in the Tampa Bay area go with FiOS. If you can't, then escalate until you get an appointment with BHN techs, an M-card, and a TA.

    I ended up with a $20 service credit due to the incompetence. But I'll need to call back for my free year of Tuning Adapter service after reading this post.
     
  2. Dec 21, 2009 #82 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    My installer today said it was a waste to get a tuning adapter, that the only thing it would do is give me channel 16. Now, I'd like to get 16 (2nd PBS) but it's not a deal breaker.

    He says the M-card does it all. And that almost everything will be covered by the M-Card by June. I'll check it out if he gets the M-card working tomorrow.

    This guy was terrific and makes BH look really good. He actually has experience with TiVo.

    FWIW, I have no premium channels, and guess I can get one if I want it.
     
  3. Dec 21, 2009 #83 of 371
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    There are a lot of channels I can't seem to receive with CableCARDs. 16 is one of them (which is strange since it's in the analog tier), but also that list in my post above.
     
  4. Dec 21, 2009 #84 of 371
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
  5. Dec 22, 2009 #85 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    I did NOT get the Tuning Adapter, because I can get all the channels we want without it. The CSR said big changes are coming in June, so I don't know whether to be happy or scared <g>

    Windracer, I can't get those either, and I can't get 692.

    Like you, I can't get channel 16, but the HD side makes up for it with 616, 616, 618, 619 and 620.

    But I am thrilled with the job BHN did and with the channels and appearance.
    M
     
  6. Dec 22, 2009 #86 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    The BH installer said the only benefit I'd get from a Tuning Adapter would be to get 16 which is apparently on a different tier now for some reason. OTOH, there are several WUSF channels on the HD side-Channels 616 through 20, I think.
     
  7. Dec 22, 2009 #87 of 371
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    692 was where A&E-HD was originally, before they moved it to 733. I don't know why 692 still appears in our program data.
     
  8. Dec 23, 2009 #88 of 371
    megory

    megory Advanced TiVoOligan

    1,411
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    Jan 22, 2003
    BH, South...
    Ah. Indeed, I get neither stations.

    I do get a so-called AEHD -- I think in the 600s.

    AFAI can see, the only diff now is that we can view HD stations. Maybe we will. And we can transfer the TNT and USA shows to other TiVo.
     
  9. Dec 29, 2009 #89 of 371
    dbutts

    dbutts New Member

    24
    0
    Mar 28, 2007
    thanks puguru2 for your explanation.

    here's my situation and i'd appreciate any input. I'm visiting at my mother in law's St. Pete Beach. She has BH. She wants DVR. I've had countless Tivos and currently run an upgraded TivoHD with comcast at my home in Atlanta. I feel like I understand the Tivo platform pretty well.

    After reading all of the more recent posts about BH in St. Pete I am now concerned that I won't be able to get a Tivo working before we leave at New Year's.

    In Atlanta in summer 08, it took weeks and weeks to get the cablecards working (finally working with single M card but I think I might be missing one SDV channel). With the number of SDV channels in TB area, the complaints about BH tech support and provisioning of the cablecards, etc., I'm worried about not being able to get it working. I can't leave my in law with a semi functional setup.

    She's ready to pull the trigger and buy whatever I tell her to. She would like to be able to do the kinds of things that a Tivo does (download mkv, netflix, save to desktop, ipod, etc) that a BH DVR probably won't do.

    Any ideas? I don't have faith that i can get the seemingly one person at BH "Gary" to set up the mCard at the NOC during a holiday week.

    Any suggestions? Is the TA necessary? Mcard working well? Go with BH Dvr and lose functionality but save hassle?
     
  10. Dec 29, 2009 #90 of 371
    JohnsonGregA

    JohnsonGregA New Member

    7
    0
    Oct 19, 2005
    NickIn, Just got a call from Indiana Brighthouse in response to an email to customer service, that they have tuning adapters available in Indiana. I posted more information in another thread, titled: "Brighthouse Indianapolis SDV roll-out - Sorry NO Tuning adapter for you"

    Have an appointment schedule for tomorrow for an install.
     
  11. Dec 29, 2009 #91 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    While no Tuning Adapter for me was fine (I don't watch most of the channels it offers) and my installer insisted that I did NOT want it unless I wanted to get Channel 16 (a PBS station I can get on HD) especially since I read it would interfere with/prevent MultiRoom Viewing, I'm worried.

    A change is coming, and I wonder if I'll be SOL in the future.

    Good luck with your TA! I'll bet it will help with New Years' Sports!!!
     
  12. Dec 30, 2009 #92 of 371
    GordonHelser

    GordonHelser New Member

    7
    0
    Nov 24, 2009
    I recommend that you get a BH DVR first and see if that is adequate for her. They are inexpensive and no long term contract, so you can do a TiVo later when you have more time, if the BH DVR is not adequate. I am a big TiVo fan, but for a first time DVR user with the limited time you have to get it working for her and train her on it, I would go with the BH DVR.
     
  13. Dec 30, 2009 #93 of 371
    GordonHelser

    GordonHelser New Member

    7
    0
    Nov 24, 2009
    The TA has been solid up until I had to reboot the TiVoHD. After the reboot, the TA stopped working. It was blinking green. I tried pulling its power cord, waiting a minute and powering it up. No joy. So I tried what was done in my post above. I pulled the power cord on the TA and on the TiVoHD. Waited a minute. Powered on the TA. Left for a while. Came back to find the TA green light on solid. Powered on the TiVoHD. Now the TA is working. Green light on solid. Guess I will have to do that each time the TiVo is powered off and on. I hope I don't have to also do it after the TiVoHD reboots itself after a software download.

    I wonder it the cable companies are making the TA's so hard to live with to try and force us to replace our TiVo's with their DVR's?

    Gordy in Tampa
     
  14. Dec 30, 2009 #94 of 371
    GordonHelser

    GordonHelser New Member

    7
    0
    Nov 24, 2009
    I got a flyer in the mail from BH listing about 100 four digit HD channels. I checked my channel list on the TivoHD and I only had about 20 four digit channels. I called TiVo. After some wasted fix attempts, I got a rep who checked the BH Tampa channel lineup and it matched what is on my TiVo. He asked for some examples of the missing channels and said he would open a ticket to get the channel line up fixed. Said he found another ticket for the same thing. Said it might take up to two weeks to get it fixed.

    FYI,
    Gordy in Tampa
     
  15. Dec 30, 2009 #95 of 371
    adamt56

    adamt56 New Member

    20
    0
    Dec 29, 2007
    St. Pete
    Megory: Are you saying that you receive all these channels without the tuning adapter?

    704 - ESPN2 HD
    705 - ESPN NEWS HD
    706 - ESPN U HD
    707 - ESPN HD
    718 - FOX SPORTS FLORIDA HD
    719 - SUN SPORTS HD
    720 - DISCOVERY HD THEATER
    721 - DISCOVERY CHANNEL HD
    722 - SCIENCE CHANNEL HD
    723 - ANIMAL PLANET HD
    724 - TLC HD
    725 - TNT HD
    726 - TBS HD
    727 - NATIONAL GEOGRAPHIC CHANNEL HD
    728 - CNN HD
    729 - VS. HD
    730 - PALLADIA HD
    731 - FOOD NETWORK HD
    732 - HGTV HD
    733 - A&E HD
    734 - HISTORY CHANNEL HD
    735 - DISNEY CHANNEL HD
    736 - ABC FAMILY HD
    737 - LIFETIME MOVIE NETWORK HD
    738 - FX HD
    739 - GOLF CHANNEL HD
    740 - USA NETWORK HD
    741 - SYFY HD
    742 - BRAVO HD
    743 - TRAVEL CHANNEL HD
    744 - MLB NETWORK HD
    745 - SPEED HD
    746 - WGN AMERICA HD
    747 - FOX NEWS CHANNEL HD
    748 - CNBC HD+
    749 - AMC HD
    750 - BIO HD
    751 - CBS COLLEGE SPORTS HD
    752 - BBC AMERICA HD
    753 - CARTOON NETWORK HD
    754 - CRIME & INVESTIGATION NETWORK HD
    755 - E! HD
    756 - FOX BUSINESS NEWS HD
    757 - FUSE HD
    758 - G4 HD
    759 - INVESTIGATION DISCOVERY HD
    760 - HLN HD
    761 - IFC HD
    762 - MSNBC HD
    763 - DISNEY XD HD
    764 - PLANET GREEN HD
    765 - STYLE HD
    766 - TCM HD
    767 - HISTORY INTERNATIONAL HD
    768 - WE tv HD
    948 - WZRA
     
  16. Jan 2, 2010 #96 of 371
    adamt56

    adamt56 New Member

    20
    0
    Dec 29, 2007
    St. Pete
    My Brighthouse tuning adapter experience has been an absolute disaster.

    All the technician did was hook up the adapter and verify that it booted up and the SDV menu on the TiVo appeared. I asked him anything else needed to be done (call the have the device activated etc). He said "nope, you pretty much just plug 'em in and they are good to go". He was in control of the remote and began going through the guided set-up. I knew this would take at least 20 minutes so I told him he could go as long as everything was good on their end (my mistake perhaps).

    Anyhow, half of the SDV channels display "This channel is temporarily unavailable. Press SELECT to try tuning to this channel again. Contact your cable provider for more information".

    Additionally, most channels from 2-173 simply do not tune at all. Quite frustrating. Now. they must send a technician out to fix the problem.
     
  17. Jan 2, 2010 #97 of 371
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Is anyone without a TA getting all of these new "re-org" channels? Looks like BHN is moving everything into the 1000+ channel range, but I can't get any of them on my M-Card so I'm assuming SDV. I'm still able to get the channels in their original location (i.e., the 700s) so I'm not too concerned yet.
     
  18. Jan 2, 2010 #98 of 371
    adamt56

    adamt56 New Member

    20
    0
    Dec 29, 2007
    St. Pete
    No, not able to tune any channel in the 1000 range (WITH or without the TA).

    All the channels they have parked in the 1000 range are also in the 700+ range.

    @windracer - How many channels in the 700 range are you able to tune?
     
  19. Jan 3, 2010 #99 of 371
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    Quite a few!

    704 ESPN2HD
    707 EPSNHD
    718 FSNFLHD
    719 SUNNHD
    720 HDT
    721 HSCHD
    722 SCIHD
    723 APLHD
    724 TLCHD
    725 TNTHD
    726 TBSHD
    728 CNNHD
    730 PLDHD
    731 FOODHD
    732 HGTVHD
    733 AETVHD
    734 HSTRYHD
    735 DISNHD
    736 ABCFHD
    737 LMNHD
    738 FXHD
    740 USAHD
    741 SYFYHD
    742 BRAVOHD
    743 TRAVHD
    744 MLBHD
    746 WGNHD
    749 AMCHD
     
  20. Jan 4, 2010 #100 of 371
    Duke

    Duke Member

    124
    2
    May 6, 2000
    St....
    I agree with Gordon's assessment. There are too many unknowns at this point vis-à-vis Brighthouse's implementation of SDV & adoption of tuning adapter technology. I have to reboot my TiVo and Tuning Adapter a couple of times a month to keep it all working properly; probably not something you want to have to deal with from distance.
     

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