Funny... I am a long time Tampa resident, and had FiOS at my home in Wesley Chapel until I moved out to San Antonio, TX last Fall. After enduring the endless wait for TA's with Time Warner, it turned out not to be so bad after all. They were free, and they pretty much work once you get them settled down. So, when I moved back to Tampa I was looking forward to a live without a tuning adapter and back to my beloved FiOS. Unfortunately, where we are living is a BHN stronghold and there's not a strand of fiber to be found. So, knowing that BH and TWC are kissin' cousins I made sure to order a TA right off the bat. Like many of you said, the reps didn't know what I was talking about. Finally they said "Sure, okay. Two cable cards and a tuning adapter". Of course, the installers had no TA in hand. A few calls to BHN and I find out that they require a truck roll. To which I said "I installed it myself in Texas. Just let me know where to get it." That went nowhere. So the first truck roll occurs, two contractors show up at the very last minute of the appointment window to tell me that they didn't have the device. Another couple of truck rolls and the thing was still not working, and then I come to find out that one of the CCs was also faulty. Finally they send out to BHN employed techs. Those guys call up the right people, do the right diagnostics, and find a bad cable card. But, the one he brought, just in case, turned out to be an M card. He told me that BHN Tampa is only distributing M-cards now. So I swapped out the two S-cards for the M-card. Maybe it's just me, but it seems zippier now. Long story short, if you have a Tivo HD/S3 and live in the Tampa Bay area go with FiOS. If you can't, then escalate until you get an appointment with BHN techs, an M-card, and a TA. I ended up with a $20 service credit due to the incompetence. But I'll need to call back for my free year of Tuning Adapter service after reading this post.